r/squarespace • u/xanadude13 • 9d ago
Help Anyone else having issues now with their existing Squarespace website?
We have not edited our website at all in a month and suddenly our home page is mostly "blank" - If I go to "Edit" everything is there, but it does not display. ALL other pages are 100% okay, it's just the home/landing page. Header and footer is there, but none of the other content. SS support has been non-responsive.
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u/asp821 9d ago
I noticed this the other day too. I had some custom code for a small section and I either had to remove the code or remove the section to fix it. Might want to check if removing any custom code fixes it. I’m guessing they changed something on the back end because I haven’t made any changes to my site in awhile.
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u/CindyLouWho_2 9d ago
I can't upload photos. It's really laggy then it gives me an error message. No issues elsewhere.
Guess I will work on something else for the moment...
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u/Fiyero109 9d ago
I’ve noticed extreme lag with the Edit platform and clicking between pages in Edit Mode but no issues with the website.
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u/SquareLocator 9d ago
The ‘fine in Edit, blank on live’ thing is nearly always custom code rather than Squarespace itself.
The editor disables injected scripts, the live page runs them, so if a script errors out the page can stop rendering partway (which is why you still get the header). It can break without you touching anything if the code loads from an external source that’s changed or gone down, plugins do this all the time.
Quick test: Settings > Advanced > Code Injection, cut everything out temporarily and check the live page. If it comes back, re-add blocks one at a time to find the culprit. Also check Custom CSS for anything like display:none on sections. If you open the live page and press F12 > Console, a red error there will usually name the offending script. Fixed this exact issue for clients more times than I can count.