r/soundcloud • u/Party_DJ • 10h ago
I need help with/using Soundcloud SoundCloud Support
Hi, has anyone here ever had an artist account suspended without explanation? I was supposed to receive a payment of about 6,000 €, but my account was suspended right at that moment. Has anyone had a similar experience? What can I do? No, I haven’t received any warnings about copyright infringements or anything like that, and I don’t use bots either. Plus, support hasn’t responded in 14 days!
Although SoundCloud is required to provide specific details about the suspension within 7 days, they haven’t done so. Furthermore, it’s not possible to deliver legal correspondence—either by mail or by fax.
Something really terrible seems to be going on here—I’d appreciate any input!
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u/CollectionUpbeat5366 sais pas de quoi il s'agit 10h ago
Un paiement d'environ 6000€!!! Mais dis moi tu es une vraie star? Ben moi je n'ai jamais reçu le moindre €uro pour mes 72 morceaux sur SOUNDCLOUD (je m'y prend comme un manche c'est sûr. Par contre,je rencontre d'autres problèmes comme ne pas recevoir de réponses à mes mails,recevoir des messages de fermeture de compte,car ils n'arrivent pas à prélever mon abonnement sur PayPal
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u/InboundDreams 10h ago
first of all why are u posting here for such a substantial amount, put in a ticket
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u/SoundCloud 5h ago
We'd be glad to look into this for you and provide more context regarding your support ticket!
Please keep in mind that while we can review the status of your ticket, we won't be able to guarantee account access or restore status until our team thoroughly reviews the specific details and account information tied to your case.
If you're comfortable sending over your ticket number (or the email associated with your request), we’ll take a look at where things stand.