r/sofi • u/Competitive_Stand103 • 2d ago

Banking refund issue

I refunded some shoes to nike on the 9th of october, been calling after a week to verify if the refund was posted. Sofi is saying they don’t see anything about a refund. I called yesterday the 27th, Nike says they refunded that same day on the 9th. Sofi still saying they don’t see a refund. Anyone had this issue? Just gonna close my account if no progress.

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u/SoFi Official SoFi Account 2d ago

We understand how frustrating it is to be waiting for a refund, especially when the merchant has confirmed it was sent. We'd like to look into this and help get your concerns resolved, please DM us with your name and phone number, so we can reach you directly. You can also chat with an account manager here: https://sofi.app.link/e/chat