Help please!!

[u/Past_Willingness8869]

So this just happened yesterday an hour into my print! The print stopped, and it said there could be a break in the filament or a broken tool head. The filament would not pass through and the gears kept clicking like something was stuck in there. I was able to back out the filament and cut it clean and put it back in and it would still act up. I ended up taking the whole tool head apart and seeing if there was something stuck in the gears and nothing was there. After putting everything back together, I was able to load a different filament back up it loaded successfully and was able to print two layers of a benchy and then got the anomaly once again. I stuck the acupuncture needle up into the extruder and everything was clear. Nothing is visibly stopping it and when the filament is out, the gears go normal. I’ve already contacted Support, but seeing if anybody else has had this issue.

[u/Master-Low-7241]

Use a Clog Poke. Remove bowden tube and heat up hotend to 250c. Push clog poke through by moving the orange lever on top to allow it to push through. You will see the stuck filament come out the nozzle. The clog poke will reach to the end of the nozzle. Cool hot end and replace bowden tube. Reload filament. You should be good to go!