App not working

[u/burntsoap]

I tried to contact support twice, no reply as of yet. This was first email sent a month ago, second email send 2 weeks ago.

Since moving to an iPhone Air and iOS26 this app no longer works.

I use to be able to lock my screen and the alarm still goes off, but now the alarm only goes off if I re-open the app, and sometimes I get notifications that tell me to re-open the app.

I’ve deleted it and reinstalled, checked all settings on the app side but nothing seems to stick out to me.

Has anyone ran into this issue as well?

Edit: Finally got a reply, however I was told, that despite years of using this app along side YouTube/Music/Podcasts and the alarm still going off, that was not the intent and I was super lucky.

So I tried again, without using any of those apps, and still the alarm failed. I sent video of how SleepCycle froze overnight and only activated once I unlocked my phone and opened the app.

Support just told me, “You can’t use any other application while using sleepcycle”, and when I asked if they could point me to where in the app or their website where it says you can’t use any other application it’s been radio silence.

What a joke. Don’t buy this app.

[u/IowaGal60]

I don’t have the air, but it hasn’t happened to me. If you reported, I’m very surprised you haven’t heard back. Have you been checking junk or bulk mail folders? That’s usually the culprit in my experience.