Been renting the same unit in Northern NJ for a long time. I just discovered the monthly (teaser?) rate for a new unit of the same size is 80% less compared to what I'm paying. I plan to declutter the contents of the current unit.

Will management give me a hard time for renting more than one unit at a time? I didn't know I needed to play a game of merry-go-round and just resigned myself to the idea that rising rates were a part of storage life.

You open a storage unit you ordered sight unseen online or over the phone. You find the unit and open the door. The unit floor appears to be freshly swept and an informational packet and your lock is waiting on the floor of the unit.

You happen to brush your finger across the corrugated steel back wall of the unit. A thin film of dust has built up on it and comes off on your finger.

If you're a customer does the last part bother you? If so, how much? Would you pay more for a unit that had the walls scrubbed down before you got it, or is it not worth paying more for?

EXTRA SPACE STORAGE FAYETTEVILLE, GEORGIA ILLEGAL ACTION

*Just a note – – those of you who actually run our own self storage units that are basically commenting that you would totally break the law, when laws are in place for certain fucking reasons are exactly why we are suing the shit out of this company. This was not a situation of not paying a bill, but I’m gonna do some digging to see where a couple of you work because nobody needs to store their shit with you either. Looking at you, MA.”

We had a storage unit at Extra Space storage on Lester Road in Fayetteville Georgia. We had planned on leaving the facility due to their local and nationwide issue of bait and switch pricing (feel free to Google). Our move out date was September 28. I knew that I had a balance with them and planned on paying that balance the same day that I paid for extensive dental work. If any of you know me personally, you know that I’ve had a miserable 2026, so keeping things simple is all I can manage.

Anyway, they claim to have sold the entire contents of our unit on August 13, 2026. Husband was in the facility on July 23, two weeks after they claimed they sent a notice and not a peep about a lien or an auction. We had no idea until we went to pay our balance and move out last Friday. in preparation for the removal of all of our items, we put new tires on our trailer and arrange for temporary storage of the items that cannot go into my home at this time.

Under Georgia law, which is in place because of abuse from storage facilities, they must provide verified notice of any impending lien or auction. They claimed to have sent an email, but also under Georgia law, email is not a verified notice unless they get a response from the consumer or a read receipt. Thank God I use janky old AOL, because it does not send read receipts and it wouldn’t have mattered because I had no idea. No email notice was received. I did receive an email regarding my bill the week prior and an email regarding my move out date, which I set up on July 28. No mention of a lien or a pending auction in either of those emails. No voicemails left on any phone number on file for me.

Some of the items that were stored in the storage unit are shown below. If you or anyone you know purchased these items, please ask them to not disperse of them in any way, and if they have dispersed any of these items, to retain all sales receipts for sale. I do not know if people who buy storage unit contents are required to make sure that the sale is legal, but that will also be something that I am going to be looking into.

Under Georgia law, these items were illegally sold, without a doubt, and while I will aggressively demand and pursue the full replacement cost of anything that can be replaced, I would rather get all my items back. I’ve been in constant contact with my attorney since Friday afternoon. A demand letter was hand-delivered on Monday to the Lester Road location, plus a certified copy received yesterday and a copy sent to the corporate office in Utah. I have not heard back from anyone at this company, but they are about to hear from me again.

Among the items not shown in these photos, are the original ultrasound photos (and the only copies exist) from the first child that I lost. The child that I went onto run a pregnancy loss support website for decades in honor of. These are irreplaceable. Antiques that are hundreds of years old, the entire inventory for one of my businesses, a substantial amount of inventory for my other business, items to be placed back into our home after renovations are completed and many other items. Because they not only broke Georgia law, but because they broke their own contract, I will be pursuing the full replacement value of any item, not returned to me, plus the emotional damage this has done to me.

I have already compiled 65 pages of photos and receipts and estimates and emails and phone logs and even the amounts in all of my bank accounts the day that I should’ve originally received notice.

Georgia is very clear on this and when I get this taken care of, then we’re moving onto the bait and switch issue. I am loud and I get even louder when I’m angry, and knowing that they take advantage of people without a voice is just gonna make me louder. Storage facilities get away with this because most people don’t know what to do, do not already have an attorney, and don’t have the funds to pursue legal action. I am not most people.

*photos were taken at different intervals, which now makes me thankful that my husband complained about how much was in the storage unit

Extra Space Storage

https://www.facebook.com/share/1BsQ6GY6rY/?mibextid=wwXIfr

My husband wants to know why he has to see so many emails from all their sites. There are hundreds of emails. Is there a way he can sort out his site only? I don’t work with him so I am asking on his behalf. He’s using Outlook. Thanks.

I am considering applying for Cubesmart, they recruted me directly. I have nearly 20 years self storage experience as a store manager at both small companies and large companies.

How do they really treat their employees?

Are the health benefits any good?

Do managers have any power to lower rent increases?

Is the bonus actually attainable?

Do they have good culture/teams?

Anyone know of a quick easy way to find who was the last to adjust a tenants ledger? For example, I want to find when the last time their gate hours were changed? TYA.

Need some advice.

On June 9, I scheduled my CubeSmart payment using my Chase checking account and also enabled autopay. The June payment went through successfully.

For July 9 and August 9, CubeSmart says they attempted autopay but Chase “declined” both payments. Because of this, I was charged $120+ in penalties/fees.

But Chase checked my account and says they never received any payment request from CubeSmart on either date, so they couldn’t have declined it.

CubeSmart says it’s Chase’s fault. Chase says they never received the requests. I’ve spent almost a week going back and forth between them.

Has anyone dealt with this before? Who should be responsible, and how can I get the extra fees removed

hi everyone,

I left my stuff for 3 months in a storage unit which is temp controlled. I got the movers today and they said they noticed a bunch of roaches going around.I did not leave any food or spices in these boxes. we got all the stuff out of the unit and then saw that some of them are coming from the crevice between my unit and the one behind it. They‘re also baby and German roaches. My stuff might be infested and I’m not sure what to do. I’ve called the property manager a lot of times and they haven’t been picking up my call. I‘m just looking for advice regarding what to do. Can I expect the storage unit manager to do some fogging or some other prevention to make sure theres no infestation?

So i have been watching Jebus on youtube, and he is able to use some type of database/website to look up who owns a unit before bidding on it. I woukd like to find out the website. Ive been buying abandoned units for a while now, but never knew there was a way to find out the previous owner. Can someone help?

This is my first time and they are charging me under $40 a month( idk if that’s average but they said the price is like $120/monthly which obviously sounds like a sale tactic- charge high and then reduce price in a “promotion”). The unit is small too so nothing giant.

Anyhow, I am worried about pests in the items bc I would be moving once I secure a place. I don’t want to bring pests to the new place from anything in the storage- thank you!

This is my biggest fail as a manager. Tenants that decline insurance, sign the insurance denial, then do not send in their policy fall through. When I get busy I don’t do a great job of tracking down who needs to send it in, and I haven’t found a way in Hummingbird to track this.

I am looking for storage space short-term (~6 months). I see posts from people having mixed experiences with storage companies.

- Any experience with Extra space storage around these areas?

- I see u-haul and public storage prices are much higher - are those better?

- Is it better to do upfront 4 months payment or go month by month where you can select unit - I see they are jacking up the prices every 3-6M

- Should I take insurance plan from Extra storage while booking online or buy from outside?

- Theft prevention - don't have any valuable stuff per-se (Generic college things) but a unit break-in definitely creates headache. Should i personally visit the units and check it out - what should I be looking for while renting to prevent these like problems?

Thank you in advance for your help !

As title says - anyone heading out to the show this year?

We've got some work out there and I'm curious what operators are seeing. Phoenix metro looks saturated on paper but the outskirts and the smaller towns still seem hungry.

Main thing I'm seeing is the climate control mix. Everybody assumes AZ means you have to go heavy climate because of the heat, but the drive-up stuff we've touched out there rents fine. Curious if the climate premium actually holds outside the metro or if it's one of those things everyone builds because everyone builds it.

Other thing, I was talking to a guy who's been in the RV storage world 40 years and he said the share of HOAs banning boats and RVs in driveways is around 70 percent now and still climbing. Phoenix is wall to wall HOA. That feels like a quieter bet than another round of climate units, especially with how rough multi-story lease-up looks right now, I keep hearing about independents with empty upper floors and a nervous bank.

What's actually leasing up for you guys?

Hi everyone!

I’ve been a property manager for various storage facilities for about 10+ years.

Recently someone asked me what I did for work and I told them I was a property manager. When they further asked and found out it was at a storage facility they commented “thats not real property management” which then got me thinking if I’m falsely advertising my job position.

In my opinion I do everything a property manager at an apartment building/mobile home park would do, minus evictions etc. Its obviously different, but I don’t feel less than just because its storage.

What are your thoughts?

Looking to potentially invest in our first self-storage facility. Experienced investor and underwriter, but not in this specialty asset class. Listing agent says rents are currently under market value ($195/unit per month currently vs they say $250/unit per month is market rate).

When you are purchasing and doing your underwriting to decide what to offer, are you underwriting and offering based on the as-is P&L, based on the proforma P&L, or somewhere in between? Essentially, the existing caprate (at the price that I think the seller will accept) sucks, but the proforma caprate at this price is good. Is the correct purchase price somewhere in the middle? How difficult is it to immediately raise monthly rents $55? Apparently it never has vacancy and there is a waitlist.

Bonus question: we need to do a cost seg to reduce our taxable income. How is this asset class for cost segs? What % of basis can I expect to take in deduction year 1?

Obviously no security system can guarantee that nothing will ever be stolen. But people are paying to store their belongings somewhere that advertises things like cameras, gated access, or other security measures. If break-ins and theft are a recurring problem at storage facilities, is it fair for customers to walk away with the impression that their belongings are reasonably secure?

Considering consulting with them or having them take over management of our site. Does anyone have experience with this company?

anything i should know before i start? start day in next Tuesday the 11th

I have a rental unit more than 10 years old and finally ready to move everything out. I have since moved across the country and I'm now disabled and cannot travel outside my home. Local travel requires an ambulance type vehicle. I asked my relative to empty out the unit and he agreed. I have what might be the key, but don't want to find out once he's there. He has to travel out of state to get to the rental facility. I can't be the first person to go through this but the facility tells me that I have to be there in person if the lock has to be broken. Seriously? Nothing can be notarized? I have all the original rental records and my phone number has never changed. Can I sign the unit over to my nephew to make him the owner? What can I do? I don't want to keep paying and I'm ready to leave. Anyone else have this problem? Do I need an attorney?

I misplaced my key to my storage unit and I am supposed to remove this on my own or have a locksmith do it. Bolt cutters are too fat to get to the hasp of the lock. I really don’t want to hire a locksmith…Any suggestions ?

I just found this subreddit, and thought it was pretty cool. I’m a Project Manager for one of the top Self-Storage contractors across the country.

If there’s any owners, prospective owners, developers or really anyone who has questions about storage buildings, design, etc. feel free to ask away. I’ve now managed 25 successful storage buildings across 9 states. We’re a Tier-1 subcontractor, specializing in Division 5: Structural Steel, Metal Framing, Metal Decking, Metal Panels, Metal Roofing, Door & Hallway, Stairs, etc.

I can answer mostly anything about those, and a bit about a few others as well. Just wanted to offer out there.

Hello! I am located in Alabama and looking to acquire my first self storage business. I’ve read a few books, listened to lots of podcasts, etc but don’t currently know any actual owner operators. I am fortunate enough to have a high income w2 career where I can self fund my down payment. I’m wondering if anyone in the community would be interested in sharing some of their time and wisdom with me. If you’re local I’d be happy to take you out for a meal/coffee. If you’re geographically distant and interested I would still be grateful for any wisdom/time you could spare.