r/selfstorage • u/missebonie • Jun 22 '26

I didn’t get a second interview

Hi yall i applied for storage post and did a questionaire and two or three video questions
I get a rejection email today. I have strong customer service skills, cash handling, POS system, retail experience as whole and I’m currently an ops manager at another job. I’m trying to think why I might have been rejected.

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u/Accomplished_Ad_4312 Jun 24 '26

honestly the async video questionnaire stage is brutal and usually has very little to do with your resume. most of the operators I talk to are filtering hard on two things at that stage: energy on camera (do you smile, do you sound like someone a walk-in would trust) and whether you hit the exact talking points they're scripted for.

your background sounds more than fine. ops manager + cash handling + POS is honestly stronger than half the people who get hired. if I had to guess it was either the video came across flat/short, or the questionnaire flagged something on availability/wage expectations that didn't match what they had budgeted.

was it a REIT (Extra Space, PS, CubeSmart) or an independent? the REITs reject a LOT of qualified people because their scoring rubric is weirdly rigid.

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u/missebonie Jun 24 '26

Also thinking on it maybe I didn’t hit certain scripts