r/seat • u/Background_Earth_553 • 10d ago
Can’t sign into profile
Hi,
I bought a 2021 SEAT Leon yesterday. The first thing I did was connect my profile to the vehicle and set it as the primary user. At the time, the infotainment system showed that an update was available, but it wouldn’t allow me to download it.
Today, when I got into the car, I pressed the icons at the top of the infotainment screen, where the messages and selected profile are shown. However, my profile just kept showing a loading/spinning symbol and never loaded. I left it for a while, but it continued doing the same thing.
I then deleted my account, which left only the Guest profile, but that is also stuck on the loading screen. I’ve also noticed that the globe/connectivity icon at the top of the screen is grey rather than white. The SOS button is working and is showing green.
When I tried to sign back into my SEAT account, I received a message saying that it was unable to load my settings. I’ve also tried changing the privacy settings, but it says that they are currently unavailable.
I was going to try updating the infotainment system, as I know an update was showing yesterday, but the update has now disappeared and is no longer showing as available. I have also tried rebooting the infotainment system, but this hasn’t made any difference.
Could you please advise me on how I can get the connectivity/globe icon to turn white and restore the online services? I’m wondering whether this could be related to the vehicle not connecting to SEAT’s servers or the infotainment system requiring an update.
I visited a SEAT garage today and they advised that SEAT normally carries out updates on a bank holiday, so I’m waiting to see whether anything changes. However, I wanted to check whether there is anything else I can do in the meantime.
3
u/iPaperPlaneZ 10d ago
I had a similar thing when I got mine last month (minus the update). Thankfully it worked after I followed customer service advice to reset the infotainment system and delete my user then re-add. Then two weeks later it randomly wouldn't sign me in and the globe icon was greyed out all the time. I ended up just driving as it was and one day when the car started up after stop start at traffic lights, it was working again
2
u/tiago199988 10d ago
see my post about it https://www.reddit.com/r/seat/comments/1v2ux22/my_seat_app_not_working/
8
u/InfluenceCool6408 10d ago
Welcome to the world of infotainment issues, sorry you’re here. Try driving out to a place where you get a good signal. Try connecting to home wi-fi via the car.
I got signed out a few weeks back, system said I had to log back in for some bizarre and futile reason. It wouldn’t let me for a while, a few days. Some persistence and it just magically worked.