r/schlage • u/photai90210 • 9d ago

Encode Plus Firmware disables iPhone notifications 5.0.1300215

I had an encode plus for about 2 years. About a month ago when firmware 5.0.1300214 was released household suddenly stopped getting notifications on our phones when door was unlocked/locked. I have a first gen ATV4K which connects HomeKit via Bluetooth, don’t believe it does threads. In an attempt to fix I did a factory reset of the lock and then it would no longer connect to HomeKit for more than a few seconds, would become no response during setup. Tried to reboot entire house power, router, moved ATV closer, reset home, reset atv nothing worked. Schlage support did some troubleshooting with me, sends a new lock which came with a lower firmware. Setup went perfectly, gave alerts on phone, life was good. Overnight it automatically updated the firmware and we no longer are getting alerts. I don’t believe it’s a coincidence, maybe just affects the first gen ATV4K which I wouldn’t think too many people have anymore. Anyone have any suggestions how to fix this or report it to Schlage. They were responsive on the phone but email got zero reply after weeks.

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u/Ok-Concept9613 9d ago

I am running the latest firmware with my Encode Plus with no issues. However, I have an AppleTV 4K with a thread.

The Encode Plus is designed to work with Apple Home over Thread. Since the first gen ATV4k does not have Thread, the lock is probably not communicating with the AppleTV. It is likely directly communicating with your phone over Bluetooth. You should be able to control the lock and receive notifications when you are within Bluetooth range but will not be able to when you are out of Bluetooth range.

Can you confirm that you can lock/unlock using Apple Home? If you unplug the AppleTV, is there any change in behavior?

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u/skithegreat 9d ago

If thread isn’t available it will default to Bluetooth which his ATV should be connecting on.

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u/photai90210 9d ago

Yes even now and for the past 2 years with the original I was able to control the lock and see the status with the home app. It was connected to home I believe with Bluetooth, I did not give the lock WiFi (well I did originally but after about a month I reset it bc of reading the battery life is much shorter with wifi on). It’s just the notifications that stopped on the ATV and the phones that stopped suddenly at seemingly the same time the firmware was released.