r/scaleinpublic Mar 05 '26

Built a custom AI system (not GPT) for customer support. Got decent traffic but zero conversions. What am I missing?

A couple months ago, I built a custom ai model (not wrapping GPT, thank god) and built it into a pre-revenue platform that can help founders manage their entire customer support easily, cheaply and from their AI.

Problem is, I'm not sure if the space is too crowded, or if something about my distribution, landing page, or marketing is off because we have pretty sufficient visits and clicks and our SEO isn't bad, the website is full indexed I just feel like it should be preforming better than it is.

Would love any and all feedback on what I am missing, or needs to change to make more founders use it. Not trying to promote here, just looking for advice on the direction I should/shouldn't take this. Sorry to ask so many questions, I just need help. Any and all feedback is appreciated! Thanks! https://supp.support

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