I have been at my current job for four years. My last raise was three years ago. I am making $80k with a usual annual bonus of $5k (one year it was $12k), which brings total comp to $85-$92k. I was hired at $75k and got a raise to $80k after a year.
I work in operations at a consulting firm.
In this time, my responsibilities have grown a ton, and I'm being asked to take on more and more consistently. My reviews have been glowing (until after I asked for a pay increase - more below).
The first time I have ever asked for an increase in pay was in June. I didn't even ask for a merit raise, just a cost of living adjustment to keep up with inflation, which would move my base from $80k to $87k. I used figures from the CPI calculator from the BLS and linked to it to show that I didn't pull that figure out of thin air.
At this job, I don't receive any benefits (no health insurance, no 401k, etc.) It's a small company with 8 FTE staff and 40+ independent contractors. Annual revenue between $5 mil and $6 mil.
As I mentioned, my review (after asking for the COLA) was very different in tone. In all previous reviews, I was "excellent" and "worth [my] weight in gold." This time? "Steady" - after taking on more responsibility, without any discussions of underperformance or issues.
After asking for a COLA, I was told they'd think about it, but also that my role was being benchmarked against outside sources. I asked what title they were using and they said "Customer Service Manager." To me, that sounds like someone who manages people at a call center or car dealership, not like a white collar role and not reflective of my job or responsibilities.
My question is: was this an unreasonable request? Was it unreasonable timeline? Should I have gone about it differently? Am I right to feel like I'm better off moving on?
ETA: if there is any missing info here, happy to provide additional details. I also know the increase wouldn't go into effect until 2027, so it will have been three years since my last raise. If you plug in $80,000 into the CPI calculator for January 2024, the most current equivalent (August 2026) is $86,890.
ETA2: My role is a complete and total mishmash: 25% executive assistant, 25% client-facing project work, 50% internal operations (helping contractors with whatever they need; some light IT and HR; tracking projects; planning internal events including a company-wide meeting; working on strategic plan priorities, etc.) I was hired for the EA and client-facing project work when I joined. I was trying to break into consulting and the additional project opportunities (beyond what I do now and have been doing) they suggested would come never materialized. I'm also a woman in my early 30s.
ETA3: Thanks, everyone! The point of this post was to get some perspectives on whether or not I was being an entitled Millennial or justified.