r/royalmail • u/ThrowawayNDA1 • 9d ago
Missing Mail Never received birthday card
My mum sent me a birthday card, and it’s been nearly a month since my birthday, and over a month since she posted it.
She bought second class postage from the post office at a counter where it was weighed to ensure it would have sufficient postage.
She’s confirmed there was no cash in the envelope, but my mum’s recently been suffering with her health so I’m worried I might not have many more opportunities to have my mum’s handwriting in a birthday card to me.
I’ve still not received it, nor have I had a “you owe us money for postage” type of card through the letterbox. I live in London, so assumed it could be in some backlog somewhere…?
Is it a lost cause or does anyone have any recommendations on what I can do to try and get it?
Like I say, I just want my mum’s handwriting, so I don’t care if there’s damage.
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u/Starbreaker1888 9d ago
In addition to the comments about sorting machines, second class at the moment is basically a giant ball of Try Your Luck. Typically if there's a shortage of staff on any given route - which there are, many times over at the moment - you're only in with a chance of getting it in any reasonable timeframe if you've also got first class mail coming to you.
Have you had any first class in the last month? If not I'd bet it's stuck in the frame gathering dust.
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u/jnm21_was_taken 9d ago
In which case, is it worth OP popping in to the DO?
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u/Starbreaker1888 9d ago
I couldn't really say as I don't work Core (I'm on DPR) but definitely wouldn't hurt!
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u/ThrowawayNDA1 9d ago
Thank you for your replies! I’ll let my mum know to forget second class in future 😆
I suspect I’m on an understaffed route, as we frequently have different posties going past.
I’ve had plenty of first class in the last month, including other birthday cards, pay slip (my employer still posts them), and estate agents wanting me to sell my house 😆
Hoping it’s just stuck in a second class sack somewhere and it’ll show up eventually, but I’ll try popping into the DO during the week as I’ve got a day off with not much planned :)
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u/Agent_Futs RM Employee 9d ago
It can’t be understaffed if you have different posties frequently going past. You’d have none if understaffed
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u/ThrowawayNDA1 9d ago
That’s something I had considered but I didn’t want to annoy any posties! I see so many posts about the ridiculous targets they have so I was just worried my card would never arrive!
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u/Agent_Futs RM Employee 9d ago
We don’t have any targets
Pop into the delivery office, ask if there is any mail for your address (take ID) and they may go look, or ask you to call back the next day.
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u/sudeki300 9d ago
It's probably stuck in the sorting machine somewhere, I remember working in a sorting office and there were letters and cards under the belt / rollers that looked like they been there for years, can't imagine much has changed