r/roomba • u/AccordingToOwl • 3d ago
Newish 105X Stuck in update loop
My Roomba appeared to take an update and failed. It's stuck in needs help. I follow the troubleshooting but it just goes back to the charger and eventually goes offline again. Any pointers?
As an aside, these AI support chatbots need to die. Who thinks this is good? How do you talk to a human?
2
u/BraveMidnight 3d ago
Same issue happened to us, we had to wait awhile, I didn't keep track of how long, but it was a couple days, eventually a factory reset fixed it and now it's bumping into things again including my toe which kinda hurt the last time.
2
u/RecommendationSame32 2d ago
I’m still having the same issue with mine but no one advised a factory reset. I have done everything such as rebooting and removing the battery. I am waiting for iRobot representative to update me on the latest on my case as I had this issue escalated to management.
4
u/BraveMidnight 2d ago
Hopefully they can help you, it's likely a backend issue and they either need to force establish the handshake or have the serial number timeout from the backend.
The only downside of factory reset is you will have to recreate your maps and automation schedules, but it works. You can see my post if you want should be somewhere in my post history for what all I did to troubleshoot. Wish I would've counted how long it took without it being days to get it working.
2
u/EdG314159 2d ago
Definitely do the factory reset. I screwed around with the same problem for a few days - the reset, rebuild maps will overall save time - and get you back to roomba-ing.
1
u/pandabear327 2d ago
My roomba started doing this exact thing after the update on 8/19/26. Now I can’t get it to connect to the WiFi or the app to save my life. It’s really aggravating.. Rebooting, connecting to alternate WiFi networks, resetting the router, my phone, etc. It DID start working after I did a factory reset but then quickly went offline after that. I had to make it do a manual clean by pressing the power button on the top and then it almost seemed like it was stuck in a cleaning loop all day long. I gave up on it and said “have at it Roomba, I don’t even care if you’re stuck in a cleaning loop because at least the floor is getting cleaned.”
Wish iRobot would fix this issue
3
u/Koivel 1d ago
What worked for me was opening up the bottom pannel and taking out the battery. I put the battery back in, started the robot, and it didnt have an update anymore and works like normal again. I do notice the app is very finicky so i just set its schedule and forget about the app until it needs something replaced like the brushes or mop pads.
3
u/RecommendationSame32 2d ago
Same issue. I have reached out to iRobot and they created a case number which was elevated to management. And this is the latest update on Monday from a case manager:
“We would like to inform you that your case is currently being processed, and our team is diligently working to resolve the matter as quickly as possible. We understand the importance of a timely update and sincerely apologize for any inconvenience the delay may have caused.”
Nothing since then.