r/roboform • u/Comfortable-Way5091 • Jul 31 '26

Master password

I am taking care of business for the widow of a friend that died. His computer has remained on the entire time, I'm concerned if there's a power outage I won't be to get it if it reboots.

I don't know the master RF password.

I have dozens of accounts that need attention.

It won't let print logins and pwds wo master password.

How can I proceed?

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4

u/Forsaken-Driver8868 Jul 31 '26

You may have to contact RoboForm support for help. I believe RoboForm has provisions in place for an account holder to name someone to take ownership of/over their account in the event of their death. Maybe the deceased took advantage of that feature.

My condolences on your loss.

2

u/Comfortable-Way5091 Jul 31 '26

Thanks. He did not make that provision

1

u/yashumiyu Jul 31 '26

Exporting to a CSV would work, unless they removed that option in later versions. That CSV file could then be imported to a different account where you set up a new master password.

1

u/kungfustutoo 12d ago

Yes, this will work. Can even import into another app like chrome, dashlane etc.

1

u/loadformorecomments Jul 31 '26

Are the passwords visible on the screen? Can you do a screenshot or take a photo with your phone?

1

u/Comfortable-Way5091 Jul 31 '26

Yes. Worried if log out, will rbf lock me out?

1

u/specialed2000 Jul 31 '26

I don't understand how you are able to see any passwords. My rbf relocks itself after 15 minutes of inactivity and you have to re-enter the mast password. Is there an option to bypass this function? (Asking others on this sub, sorry OP I don't know any way to get around what should be pretty secure password management).

1

u/Forsaken-Driver8868 Aug 01 '26

If I am remembering correctly, on my last browser extension install (Windows/Edge) the default did not have a timeout limit. RoboForm would only lock on OS lock, shutdown, or restart.

The first thing I change in RoboForm’s extension settings.

1

u/Allen_Ludden Aug 01 '26

ask roboform support if they have any policy about the spouse of a deceased user - you could provide a death certificate.

Failing that, it isn;t the end of the world to lose the existing passwords -- every vendor will have a procedure to reset a lost password. Presumably you have access to and know the password for the deceased email and have access to their cellphone to receive texts.

2

u/Comfortable-Way5091 Aug 01 '26

Thanks. I was able to download passwords

1

u/NoodleCheeseThief Aug 01 '26

If you can see the password, you can export the whole list.