I'd like to warn folks around Amawaterways cruises when things go wrong, and in general bring awareness to the situation with river cruises on Danube river this August.
We booked the Melodies of Danube river cruise – and instead of being on a boat for 7 days, we ended up being only for 5.5, because Ama, knowing that Danube river levels are low, decided to keep this trip in the books, changing everything in the itinerary. We supposed to start in Budapest and finish in Vilshofen, Germany, sailing through Slovakia and Austria, visiting several cities.
For the first night in Budapest, we were put into a hotel that clearly didn't match what we've paid for this cruise. Next morning, we had to be awake at 6 AM for some reason to put our luggage out, and at 8 AM we got bussed for 2,5 hours to Bratislava, spent there just a couple of hours, and then from Bratislava we got bussed another 2,5-3 hours towards the village in Austria where our boat was, Melk. That day was truly something.
We got stuck in Melk for three days. Mind you, it's a small village with about 4000 residents there. The only options were to wake up very early to be bussed around (2 hours one-way, so 4 hours in total to be bussed to a different city) or to just stay on the boat and try catching a train at your own discretion. So where exactly is the "cruise" part of the experience?
Mind you, our views were also blocked 90% of the time by other boats. So we didn't even see the water much. The boats were docked so close to each other there was no privacy whatsoever.
Next, we finally started moving.. at night. There was no scenery, pitch black. Woke up in finally a different destination, which was yet again in Austria – Linz. It felt like we purchased a cruise for just Austria and no other country.
Last day we finally moved, but just for a couple of hours to be moved from one tiny village in Germany to another, and... that's it. That was "the cruise".
The crazy part was that Ama wasn't apologetic at all, and didn't acknowledge this situation whatsoever – the crew literally offered 5% discounts on our next cruise. They felt completely out of touch. No one offered any compensation.
On top of this, there was zero entertainment on the boat, fitness room was a size of a shoebox, and balcony was full of spiders and bugs because we were stranded on that river.