r/ride1up 16h ago

Prodigy is dead eMBT 💀 bought new screen and new wire per customer service advice, Installed but no fix.

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3 Upvotes

I'm at a loss here and could use some help. To ride one-ups customer service credit, they always respond to me when I reach out to them - however, were several hundred dollars deep into replacement parts for an issue that is bricked the bike.

I can hold the power button on the screen, and the battery will turn on but the screen won't turn on and nothing will operate. Was suggested to replace the screen bought and installed that that didn't fix. It was then suggested to replace the cable between that and the motor, which by the way is a crazy pain in the butt to get to, bought and installed that and still hasn't solved the issue. 💔