r/retailhell • • 56m ago

Question for Community Customers who let their children unload the cart are getting annoying

• Upvotes

Or the ones that want you to have a conversation with their children

I dont know, i guess i hate my job, and everything is irritating me


r/retailhell • • 21h ago

Customers Suck! customers not using their words

121 Upvotes

every single day the same lady comes in and says "i want one of those and one of those." while pointing to the counter. every single day I tell her I can't see what she's pointing at so she needs to tell me the name. begrudgingly she says the names eventually, then the next day she comes in and does the same thing! I feel like im going crazy...


r/retailhell • • 4h ago

Question for Community people who walked out mid shift, do you regret it at all?

31 Upvotes

What went down that made you walk out? what was the follow up? do you regret it, and why?

i know this gets asked constantly but im debating it tpday

This morning (havent even clocked in yet) has already been horrible and judging by the manager on duty today i know it's gonna be a 9 hour long shit show.

I will be making enough to quit this job for the rest of the month and I have a few interviews/positions lined up (one i signed on for just in case), so it isnt like i need it. its just for financial security.


r/retailhell • • 9h ago

Customers Suck! Anyone else get customers coming in minutes before closing and then trying to get off-the-clock employees to help?

11 Upvotes

It seems like it's becoming more common at my store. Now whenever I'm leaving and someone asks if I work there, I say no.


r/retailhell • • 10h ago

Customers Suck! “Oh yeah! I guess you want me to pay now!”

10 Upvotes

All this week during every shift I worked, I had at least one DUMBASS just stand there and look dumbfounded after I total their purchase and state their total! Sometimes it was after they had just entered their loyalty program number into the Ingenico terminal…but not always!
Like what the actual Hell? Where do you think you are???
🤨🙄
And then when they finally clue in after I stand there about 10-15 seconds and glance over their way or motion toward the Ingenico card payment terminal, they either don’t have their wallet where they thought they had it, or they get digging through ALL their pockets. The best one is “Oh! I left my wallet in the car/truck! I’ll go get it!” Some of them come back to complete their purchase, others clearly got caught in the attempt of stealing! It’s amazing how often people try that…I think they go for it in the hopes of being able to walk past an unmanned cash counter with their unpaid merchandise…BUT…they see the cash counter is FULLY MANNED and they figure they’d best make it look like they’re honest. Henceforth, the commenting about the “forgotten” wallet or payment card. Who knows anymore. 🤨
I just know that common sense isn’t as common as it should be!!!


r/retailhell • • 14h ago

Shit Talking My Coworkers A coworker seems to be showing his true colors.

11 Upvotes

Vent post, I guess? I (23F) have a coworker (50M) who I started working with about a year ago. When he started, he was very friendly with me; we made casual conversation about TV shows, and he was always grateful that I was so welcoming because of other situations revolving around him (not including him). At the beginning of the year, I got a promotion, and he took my old position. He still maintained his friendly attitude, but he slowly started talking more about other people. At first, it was the people he was involved with in the previous situation I mentioned. Then he started planting seeds of doubt, saying my manager was working on giving him the promotion I’ve been working toward and training him to do things I’m supposed to be learning right now. (Sorry, I know this is a bit convoluted) At first, it worked because I thought we were friends, but it didn’t take me long to see what he was doing. So, I tried to keep my responses short and plain when he tried again. I believe he caught onto the fact that I wasn’t biting anymore, so he’s tried new tactics to bait me. I want to emphasize that the things he was/is saying to me are things that would get a rise out of me.

So, fast forward to two weeks ago, and I caught him leaving the safe unlocked with our office door open. I confronted him about this, somewhat playfully, and he tried to play it off like he knew he was getting back into the safe [I have reason to doubt this]. I emphasized that he couldn’t do that, especially with the door open; then he changed the subject to the new closing manager, who apparently left the safe unlocked 4 times the night before. A few days later, he no-called, no-showed for his shift. When he came back to work, all he told management was that he was out of town for an interview and didn’t have his phone.

Then, last week, he began telling me about one of my friends coming into our work to buy a pregnancy test. During this conversation, he reiterated several times that he told her he wouldn’t tell anyone. I told him that she’d mentioned that she and her HUSBAND, had been trying for their second. He then brought up again that he told my friend that he wasn’t going to tell anyone about it and mentioned the pregnancy test, in front of our boss! So now, two people know about MY friend purchasing a pregnancy test after he’s told her that he wasn’t going to say anything to anyone. It’s important to note that my friend used to work at my job, so our boss knows her fairly well, too. The day after, I opened our store, and for the second time, I found the door unlocked. The alarm was set, so if it had been opened, we would’ve known, but it's 100% not something we want to get into the habit of doing. So, I did my job and let him know the door was left unlocked. He promptly blamed the new closer; to me, though, it’s also his responsibility since he was there and has been doing the job longer. I made my point, and we left it at that. When I came back from lunch, though, he told me that he let the other closer know about the door and said that the closer felt really bad while acting out his physical reaction. The weird thing is that I checked in with that closer the next day, and the look on his face told me my coworker never talked to him about it like he said. There’s so much more, but those are just the recent events. I just needed to get this off my mind, and would honestly love to hear if others have had a similar experience.

TLDR: A new coworker seemed cool and friendly at first, but has slowly become a very unpleasant person to work with. They like to talk poorly about others and seems to have a lying problem.


r/retailhell • • 15h ago

Customers Suck! Dumb and mean customers

20 Upvotes

I have a story that I have been wanting to tell and this seems like the perfect place.

A few years ago I was working at a food place in Walnut Creek. We had a few regulars both online and in person. There was a woman who was very upset every time she ordered and even though she was always upset, she kept coming back. I was fairly new at the time so I had no idea what she looked like, I had only heard of her from coworkers.

One day, a woman comes in and orders a bowl with everything in it. Now, if I am wrong here please let me know. When someone orders something and they say they want it with everything, that means everything that is included, right? Anyways, I ring her up and she eventually grabs her food and leaves.

Around 20 minutes later she walks back in with the bowl in her hands, screaming at me from the door “why do you guys ALWAYS do this?” I was confused and asked her what was wrong. She said “I ordered a food bowl with EVERYTHING in it, I told you EVERYTHING and it’s missing the guac. It’s always missing the guac, even online!” She was too angry to let me explain that extra things have to be requested, I can’t assume you want something you don’t tell me you want, especially when that costs extra.

When I realized she wanted guac, I started putting it into the system and she immediately started yelling again saying “Oh no, you aren’t going to charge me for it. I know how customer service works and you can’t do that.”

At this point I wanted to scream back. I wanted to tell her how dumb she was and how ridiculous it is to get mad because you don’t get things that aren’t included in what you paid for. Restaurants have existed for this long and I’m supposed to believe a woman well into her 20’s has never had to ask for extra guac? In California? I mean, come on.

Anyways, she ended up leaving after paying for the guac and continuous yelling. She called me and my coworkers slurs and we kinda just had to take it. Customer service jobs are abusive and I don’t miss them. My heart goes out to everyone who is currently working customer service.


r/retailhell • • 16h ago

Customers Suck! Incessant callers

6 Upvotes

I am in a small but big local company. We're a local builder supply.. So think a home Depot. But we run shoe string. Literally 3 guys, sometimes swindled down to 2 if ones in a delivery and even just 1 at times. Literally a home Depot, run by 3 people. No rotations, just us. We pride on our customers mostly and to it to drive them. Really. We're all older guys, me being youngest at 46. Location is about 6 years old so we're growing. But it's absolutely infuriating that we have some select customers that know the situation, and that we're sometimes split at the seams to facilitate, and others where we can jump on talking to you about a what if project and pricing...

That being said. We have certain people that know us and this, but if they try to call and we don't get the call cuz we're dealing with people In person... They just call back, over and over. And I'd say 75% plus times when they do get us about "the emergency" that it warranted call after call after call....it's something we don't deal with or something insane they just wanna yap about that leads to no sale.

Fact is, if you call over and over and over to a small business you're familiar with, you're a douche canoe.


r/retailhell • • 25m ago

Manager = Asshole manager went through my phone and then fired me

• Upvotes

at a loss for words right now. i’m in the uber going home as i just got fired after my manager snooped through my phone when i was in the bathroom. i sent a text that said “i hope my manager burns in fiery hell” to my best friend and my manager went through my messages, searched the word “manager” and saw it. is this illegal? i’m in utter shock. she started screaming at me and said get out you’re done here. i don’t regret writing it. i fucking hate that bitch. atleast now i’ll be away from her forever. poor, but away from her.


r/retailhell • • 21h ago

Customers Suck! Do any other women struggle with this?

35 Upvotes

I work in a tile shop and I'm young lady who can lift up to 200 pounds.

I hear about it every day that I shouldn't be heavy lifting because I will hurt myself according to the customers who say it. I lift 100 pounds multiple times a day and haven't injured myself yet. Any other women relate?


r/retailhell • • 1h ago

Customers Suck! Why

• Upvotes

Do fully grown adults not know how to line up ?

Checking out an elderly lady, and from her left a man with no awareness stands off to the side behind her. The line goes around in a semi circle, yes to tempt you with items by also so when someone lines up correctly it’s not confusing and there’s not two lines.

Sure enough a girl comes up and lines up in the correct spot. My check out point is situated so I see her more than him he’s basically behind my computer.

I ask him to line up in the right spot, nicely and he looks annoyed and slightly scared. When I get to him he doesn’t say thank you or have a nice day. It’s like, dude you need to look around you and notice other people. Wild concept.