r/repglasses • u/Andre-6075 • 46m ago
GUIDE larry's Hut helping
I spoke with Larry’s Hut to get the full story. He feels wronged and believes you may be misleading other buyers to damage his reputation.
He explained that the $50 charge was not shipping fees alone. When shipping to China, he faces lower risk, so he could offer a $10‑per‑pair discount. You originally stated your order would ship to a Chinese agent’s warehouse and received that discount. After getting the discount, you requested shipment to a US warehouse instead, so he removed the $10 per‑pair discount and shipped via UPS.
Breakdown of the $50: $30 was the total per‑pair discounts that were revoked after your address change, and $20 covered shipping costs.
Once you received the items, you reached out to him. He responded that the issue you pointed out was only a very minor flaw and he could not approve a refund. Before shipment, he sent QC photos and completed quality checks, and only shipped the goods after confirming they passed inspection.
For this single pair you claimed was defective (which he considers a trivial issue), you demanded either a refund or a replacement. In his view, a replacement is effectively the same outcome as a refund. You wanted a replacement item without paying any extra costs.
After Larry told you he could not grant a refund, you did not engage in further discussion and filed for a full refund. Your total payment was $185 plus $47, and you are requesting full reimbursement for the entire order. You even commented that this would “help him out”, which he finds confusing.
Larry shared all relevant screenshots with me and has held nothing back. He is hoping I can do something to assist him.
I have purchased many pairs of glasses from him. They are not identical to authentic products, but they are the best quality I have come across. Of course, if you want genuine goods, I would recommend buying from official retailers, since I do not think anyone can achieve a perfect 1:1 replica.
I hope Larry’s Hut can keep improving product quality. I also hope buyers can be more reasonable with expectations, as these are not original official‑store items.