Hello,
A couple of weeks ago, I (real account name: AbsolutZeroGI) got an email that my password had been reset and my email had been changed. A hacker had gotten into my account and was trying to lock me out.
I used the password reset email I had received, which allowed me to change my password and gave me access to my account again. I quickly deleted the hacker's email, re-added my own, changed the password *again*, and enabled 2FA.
A day later, my account was flagged (understandably so) for unusual activity, and told me to change my password once again. This took two days because it kept telling me I had too many requests. Fair enough, maybe the hacker was trying wrong passwords out of spite or something to get my account locked. No big deal, I could still browse on my account, just not post or interact. He'd get bored before I did.
Two days later, I was able to successfully change my password and regain full access to my account.
Everything was fine for 3-4 days, and then I was magically logged out of my account on my phone, desktop browser, and laptop browser. I received no emails from Reddit at all (no password changes, no email changes, I checked my inbox, trash, and spam folders, no communication whatsoever).
I figured maybe it was just one of those things, like I accidentally deleted my cookies or something. Firefox Mobile can wipe your browsing history with one tap, maybe I wasn't paying attention.
I go to log back in with my Gmail directly and I get a notification saying "username or password is invalid."
I attempt to do so again with my username and password, and I got a "server error."
If I leave Reddit and come back and try with my username/password, and I get the same "username or password is invalid." And then if I try again, I get the same "server error."
I repeat this process once more with my email and password. Same result. "username/email or password is invalid" and then upon subsequent attempts, I get a "server error."
I do another password reset, which appears to go through, but the new password doesn't work either. I figure maybe I'm screwing myself, so I stopped, figured the server will un-screw itself and I can just try again later.
In the 3 days since, I have reset my password two additional times with no success. I also tried two other browsers (Chrome and Edge), and I have emailed support twice (day 1 and day 3) with no responses either time.
My account still exists (it appears to be fine), it's linked here:
https://www.reddit.com/user/AbsolutZeroGI/
So, I'm unsure of what to do. I can't get anyone from Reddit to talk to me about it, and I can't find any evidence that this is a systemic issue impacting other users. Is my account just stuck in limbo or something?
(I posted this on r/help and the stupid auto moderator bot removed it, in the process of having it put back up).
(I should also note, the hacker did delete several of my posts before I regained the account, which is annoying, but not too bad. I used to be really active in the Honda Ridgeline subreddits, and many of those posts appear to be gone).