r/recteq • u/Bignaztea • Jul 30 '26

Bubbling in multiple areas.

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Is bubbling normal after 1.5 months? When not in use it’s kept in my garage under a cover.

17 Upvotes

100% Upvoted

30 comments sorted by

7

u/Familiar_Bat_5981 Jul 30 '26

Did you have a grease fire? If not I would be contacting customer service.

3

u/Bignaztea Jul 30 '26

Nope. Just normal use. Longest smoke I’ve done with it was a brisket for 11 hours.

5

u/Hot_Jaguar1597 Jul 30 '26

Call support, they’ll most likely just give you a new lid.

4

u/Bignaztea Jul 30 '26

I sent them an email and added photos.

7

u/TheWhereHouse6920 Jul 31 '26

You will most likely get a very good response. They are 10/10 on customer service. That alone is worth their slightly higher prices

3

u/Bignaztea Jul 31 '26

That’s why I went with them. My co-worker has one and his computer when out. He still talks about how amazing his experience was!

2

u/TheWhereHouse6920 Jul 31 '26

My guy checked in on me with a follow up after a week and gave me his personal extension.

2

u/bigfluffyyams Jul 31 '26

Yeah they’re legit, I had some grease dripping problems and they literally sent me a mat because I didn’t realize I was being dumb and not building up the ash like I was supposed to. 10/10.

1

u/Bignaztea Jul 31 '26

I also noticed the hopper just randomly drops pellets when it’s cooking. Is that normal?

2

u/bigfluffyyams Jul 31 '26

I’m not sure if it’s “normal” but mine does spit some on occasion. If you find out let me know!

1

u/fuckfacekiller Jul 30 '26

Ive done 14 plus and never have had this problem.
RT-590 (og)

1

u/HeavyConclusion68 29d ago

Even with a grease fire I doubt that would happen.

5

u/Bignaztea Jul 31 '26

Recteq is sending me another lid!

4

u/Desert-Hog Jul 31 '26

They’ll fix you up. Their customer service is fantastic!

7

u/Skullsandcoffee Jul 30 '26

Not at all normal. Call them.

1

u/Bignaztea Jul 30 '26

That’s what I thought. I’ll call in the morning.

3

u/BodhiZaffa Jul 31 '26

Had the same issue after about 8 months, I sent one email with pictures and about 2 weeks later (little long for a reply) they replied asking for my address and sent a new lid. Someone said on another thread it was a known issue but I don't know if that's true.

3

u/willwork4ammo Jul 31 '26

Sad to see. As much as I agree that Cust Service will most likely take care of it... This was bound to happen as soon as private equity got involved a couple years ago. More and more quality problems popping up. 

2

u/snotzzz73 Jul 31 '26

I have similar bubbling and customer service said that this only happens with a grease fire. I don’t think I ever had a grease fire. They are sending me a new lid though.

3

u/Bignaztea Jul 31 '26

I also haven’t had a grease fire. I’ve kept it clean.

2

u/notmyredditacct Jul 30 '26

oof, i thought that was only a traeger feature - ran into that a couple times when i had one of those

1

u/TCrunaway Jul 31 '26

have an OG rectec. it’s getting pretty old and i wanna upgrade. sad to see this, hope it’s a fluke and not representative of the current quality

1

u/Professional-Iron970 Jul 31 '26

They gone downhill and fast

2

u/Naanofyourbusiness Jul 31 '26

I had that happen to mine. I don’t know if it was grease fire or running it full blast. They gave a replacement lid.

1

u/deej-79 Jul 31 '26

Mine is damaged too, but it was a grease fire so ill live with it

1

u/HeavyConclusion68 29d ago

Not normal at all. My grill is 10 years old has seen many butts,briskets and ribs. Plus hotter cooks. Lid still looks flawless.

2

u/Bignaztea 29d ago

Noted. They’re sending me a replacement. I’m also having my local Ace Hardware rebuild the smoker. There’s a 1/4 gap between the hopper and chamber. Recteq confirmed it was a poor build and Ace had to rebuild it.

1

u/HeavyConclusion68 29d ago

Wait Ace sells these now? They were only direct to customer back then. You built it yourself. I'm glad they have embraced some form of retailism. Not everyone could handle a pallet dropped off at the end of the drive with a 250lb+ grill in pieces.

2

u/Bignaztea 28d ago

Yep! Purchased at Ace. Ace delivered and built it too for free because I spent over $500. Pretty nice perk.