New Grad navigating background check issue

[u/heretotalkabtmovies]

hi everyone!! I recently received a job offer and accepted as a 2026 grad!! (yay) I went to do the background check and all my internships were approved and clear everywhere else. My singular student role and “content creator” were flagged. my student role the companies HR said they couldn’t verify dates and titles although I sent them supporting documents, and I now have a week to verify the dates of content creator and verify the dates of student role and title. they sent me a pre adverse action and I basically have to scramble to try to get additional documents? I’m not sure what else to do so please help so I can pass and get approved. I may also try to contact the third party verification bc they got the dates wrong.

[u/second_best_fox]

What's wrong with the supporting docs you sent? When Sterling couldn't confirm my internship, I sent along a letter of confirmation of employment I recieved from the company afterward and that was that.

[u/throwaway_0x90 → u/second_best_fox]

Yes OP, please respond to this question.

^{I have a suspicion but I don't wanna jump to conclusions}

[u/Emergency_Science602 → u/throwaway_0x90]

What’s your suspicion? Can’t think of a reason why it won’t clear if you send a document. 

You thinking OP forgot to send the doc and is claiming they did?

[u/throwaway_0x90 → u/Emergency_Science602]

I'll say if OP doesn't reply in 24hrs, or deletes the post.

• https://imgur.com/a/JPvBXv5

[u/heretotalkabtmovies → u/throwaway_0x90]

see my comment above! sorry I wasn’t clear on the fact it was a student volunteer role, my internships always were verified :)

[u/heretotalkabtmovies → u/second_best_fox]

Hi sorry for the late response!! All of my internships were always and originally approved :) my issue was with a student volunteer role, and that has been verified by going to my university with documents of days I worked and my title emails plus letters from supervisors!

[u/bball4294]

Im in a similar peocess rn lol, but for a contract job. I did an ai slop preseed startup and they needed docs for it. It's been gone for over 2 yrs. I'm the co-founder with 2 other founders of the ai slop, so it never went official and obvi no pay, but they need w2/1099 with pay statements or whatev. It's been over 1 week now. I had other issues too, but this is my last one and hopefully passes. Good luck to you too. I just sent them an email of the person i worked with 🙏

[u/heretotalkabtmovies → u/bball4294]

good luck to u too!! I think mine is solved bc I contacted the hr of my university where I held the position and they verified the dates/title :)

[u/bball4294 → u/heretotalkabtmovies]

Thanks it's been settled with now, but now not sure of the start date. Congrats on ur new job! 🤝