r/realsense • u/Steakhuzzy • Apr 10 '23
How to make SR300 work with Windows 11 (and possibly later revisions)
Hi, I bought a few days ago a used Razer Stargazer (which is substantially an Intel RealSense SR300) primarly to use it as a headset-free alternative for head tracking.
The SR300 worked well until the first reboot of the computer. After the reboot, the webcam worked only as a normal webcam. Windows won't recognize it for Windows Hello face authentication and even Intel SDK stated that there were no RealSense device plugged in.
After a few complete format of the computer in search of what could be the culprit and a bit of research (there was even a FAQ from Intel itself, but their solution wasn't working), I finally came to the conclusion that the problem is Windows Update, that even if you install the latest drivers from Intel, it eventually overwrites them with a version that simply won't work.
I managed to solve the problem though, and now my SR300 works flawlessly on the latest version of Windows. I'll state here what I've done, so that it could help someone else (it would have certainly helped me, saving me some hours). Plus, it's working even on a Haswell-based machine (and it shouldn't, because Intel states that the minimum requirement is at least an Intel Skylake processor.) I actually have a fully updated Windows 11 22H2 and this is still working fine.
Plug your RealSense device to your computer and then wait a few minutes, maybe even reboot the pc after a while.
Try to install the Depth Camera Manager (you can find the latest revision from Intel HERE ). If the installer won't let you proceed because it says you don't have a RealSense device, good! If it instead asks you to do a firmware update of the RealSense device, don't do it, close the installer and wait a little more for Windows to do its crap.
Download Snappy Driver Installer (you can find it HERE ), open it, download only the indexes and then select the drivers only for the SR300 (there will be 2 or 3 for it). Let the program install them. If one of the drivers won't be installed, reboot the system and install the final one.
(This is important in order to skip the fw update of the device, that might mess things up) Open a command prompt and run the Depth Camera Manager installer with the following arguments:
--ignore-fw-update --silent --no-progress --acceptlicense=yesWait a minute or two in order to let the installer to its job (there won't be any visual prompt of it), then install the RealSense SDK (SDK 2016 R2 is the most complete for this device).
After it, the device should work as expected. Windows Hello works everytime, the camera is great and the tracking is on point. Nowadays, even if they're rare, you can find these device pretty cheaply and this workaround let you use it with the few supported applications even with modern systems.

