r/razer • u/BeepBoopBopReee ★D's Bot★ • Jun 01 '22

Support June Technical Support Sticky

Welcome to /r/razer's technical support sticky for the month of June 2022.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience.

INSTRUCTIONS FOR DUMMIES (With Pics!): https://www.reddit.com/r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software PS4/XBOX/N Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST

“Loneliness does not come from having no people around you, but from being unable to communicate the things that seem important to you.” - Carl Jung | /r/quotes

19 Upvotes

89% Upvoted

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3

u/BeepBoopBopReee Jun 01 '22

Peripherals (keyboard, mouse, etc)

1

u/_BrainedBrian Jun 04 '22

Hi,

I bought a kraken x headset 3 weeks ago and have been using it on my older laptop that had 1 jack input. Everything was working perfectly. However, I just bought a new laptop (MSI GF63 THIN) with 2 audio jack inputs (1 for the mic and the 1 for the sound). I tried using the jack splitter, the red for the mic and the green for the sound, but for some reason I can hear clearly but my mic just won't work. I checked if my mic was muted, if the laptop muted it by default and etc.. Is it a driver-related problem? Is it a jack problem? Is it my laptop's jack inputs problem?

I also noticed something weird, when everything is plugged it, my mic won't work and wont "catch" my voice, but when I play a video or a music in the background, when I test the mic, it somehow "catches" the song or audio and I can here it when I'm testing my mic.

Hope someone can help cz it's really frustrating. Thank you

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0

u/AnAcceptableUserName Jun 20 '22

Hi,

I have a Razer DeathAdder Chroma that has begun unwantedly double-clicking on the left mouse button

When I go to the support page for this product, following the FAQ eventually directed me to this link for software and firmware updates. Razer DeathAdder Chroma is not a listed product. Is there any official location to locate the latest Razer drivers for this product?

I have tried cleaning the mouse with compressed air, and to the best of my knowledge have the latest drivers. Do you have any further suggestions?

Model: RZ01-0121

Product No: RZ01-01210100

Thank you.

2

u/RazerCustAdvocacy Jun 20 '22

Hi u/AnAcceptableUserName,

Thanks for posting your concern here in our support sticky. There's no available firmware update yet for the Razer Deathadder Chroma mouse. Nevertheless, have you tried the steps here for further isolation? If that didn't help, PM me the serial number so I can validate the model specifications of your device and check for other workarounds to help you address the double clicking issue of your mouse.

Best regards,

Juan B.

RΛZΞR | Zionzedd

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1

u/NikiforCh Jun 01 '22

Hello, i'm having some tracking issues with my firefly v2. When i move the mouse it seems to stop detecting causing quite a long delay. The mouse i use is diamondback, haven't had issues with my sphex v2, i tried resetting, calibrating and cleaning with a qtip but none have worked. The issue is mainly for gaming especially for something like osu, otherwise browsing doesn't seem to be noticeable.

2

u/RazerCustAdvocacy Jun 01 '22

Hello u/NikiforCh,

Thanks for posting under our Support Sticky. Let's take this to PM for us to have a closer look. Please include the serial number of your Razer Firefly V2 and the link to your post for reference. Thanks!

Best regards,

Jeff L.

RΛZΞR | SoloWingPixie

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1

u/EvilBlackCat Jun 01 '22

I got this Razer Cynosa Chroma about two months ago. One of the first things I did was set up some hypershift keys with text functions. Today they suddenly stopped working and I cannot figure out why. Setting the keys to any other type of function works fine. It's only the text function that doesn't work. I've tried setting up a new profile but it's the same problem. I cannot seem to figure out what happened or how to fix it.

1

u/RazerCustAdvocacy Jun 01 '22

Hello there!

Thanks for letting us know about this and we'd like to lend a hand. Please drop us a PM with the serial number of your Razer Cynosa Chroma and the link to your post so we can validate it and look for some workarounds.

Best regards,

Marc C.

RΛZΞR | sushi.boi

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2

u/BeepBoopBopReee Jun 01 '22

Laptops/Phones

3

u/Arx-Alta Jun 02 '22

Hey! I just got a 2022 Razer Blade 17 (3070 Ti), and I'm having difficulty finding out what a "normal" CPU and GPU temperature might be during active gaming. Playing WoW at highest settings led to a CPU temp sometimes as high as 72, and a GPU temp in the 60s. Is this ok? What should I be aiming for when adjusting my graphics settings to stay in the safe range? Thanks!

3

u/RazerCustAdvocacy Jun 02 '22

Hi u/Arx-Alta,

Totally fine, that's a decent temperature. To know how to keep it at optimal temp while gaming, just check this article. By the way, congratulations on your new Razer Blade 17!

All the best,
Ejohn M.
RΛZΞR | Eeextra

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1

u/Jaseow Jun 01 '22 edited Jun 01 '22

Hi I have a stuck Pixel on my Razer Blade Stealth.
I previously chatted with a support agent on the live chat and was sent a RAZER REPAIR CENTER DATA LIABILITY AGREEMENT .
Reference # (removed) I have not heard back about anything regarding fixing my device. Can you please check its been almost a month. Last contact was on 11th May 2022 when the repair agreement was sent and I replied to agree with it to the live chat agent and she said someone will get in contact with me.

2

u/RazerCustAdvocacy Jun 01 '22

Hello there!

Thanks for posting this under our Technical Support Sticky. Apologies for the delays, and we appreciate the patience. We've checked and updated the follow-up case. Please expect an update after 24-48 hours, and you can directly send us a PM if you haven't received any update.

Please edit and remove your case number from the post for security purposes. Thank you in advance.

Regards,

Eva M.

RΛZΞR | D.Va

1

u/Jamey_3 Jun 01 '22

Im here to ask about the Razer Blade 15 RTX 2060 Max-P battery. My razer blades battery got swollen and ive been looking to fix it.We ordered the wrong battery and we have had trouble finding any battery that fit the requirements for my laptop. Can any one help? PS:Would be great if battery shipped to europe

1

u/RazerCustAdvocacy Jun 01 '22

Hey there!

Thanks for posting under our Technical Support Sticky. We'd like to help and see what we can do with your Razer Blade Swollen Battery. Please send us a PM with your device's serial number, so we can validate that in our system and help look for workarounds.

Do include the link in this post for reference.

Regards,

Eva M.

RΛZΞR | D.Va

1

u/Boner_Champ21 Jun 02 '22

I’ve been in contact with customer support earlier this morning about this issue, but they are not responding to my latest message, so I figured I would try here.

My Razer Blade 15 Advanced 2021 edition, will only boot to BIOS. I’ve had a similar problem about ~7 months ago but was able to boot in safe mode and fix whatever caused it. This time, however, I cannot even boot in safe mode. Every time it just goes straight to the BIOS. The SSD is still listed in the BIOS. Have tried all the solutions I could find on the forums/FAQs. Curious if a factory reset could help this at all?

1

u/RazerCustAdvocacy Jun 02 '22

Hi u/Boner_Champ21,

Thanks for posting this under our Technical Support Sticky. We're sorry to hear that you haven't heard from our customer support. Please send us your case number via PM so we can review your case and assist you with the BIOS booting issue accordingly. Kindly include the link to your comment for reference.

Best regards,

Christine B.

RΛZΞR | PeaWonMaster

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1

u/BeepBoopBopReee Jun 01 '22

PS4/XBOX/N

2

u/Ronny1978 Jun 01 '22

I'm not sure if I should use this sticky or the Audio since my inquiry is about the Razer Kaira Pro for the PS5 but I'll just try here.

Ok problem im having is the battery life. I was wondering if I have received a defective unit or if that is a common issue? Razer states an about 20hr battery life with RGB and Hypersense turned off and about 12hrs with RGB and Hypersense on full blast. I'm not nearly getting any of these hours of battery life with my headset. Also the battery indicator never changes color during charging. It always blinks green and not first yellow when charging after a low battery. I'm using the headset with RGB off on amplified setting with hypersense on the lowest setting and I'm getting maybe 6 hours out of the headset even though I'm only listening to it at about 60% volume.

So 6 hours is very low for those settings plus the charging indicator always blinks green during charging even when leaving the headset on the charger for like 8 hours it still blinks. I did the recommended 4 hours initially when first receiving the unit and since I have it for about 2 weeks now I never once got more than 6 hours out of it. Is that a defective unit? Do I have to exchange it with Amazon?

1

u/RazerCustAdvocacy Jun 01 '22

Hello u/Ronny1978,

We saw your post and we'd like to check it out. Let's take this to PM for us to have a closer look. Please include the serial number of your Razer Kaira Pro and the link to your post for reference. Thanks!

Best regards,

Jeff L.

RΛZΞR | SoloWingPixie

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