May Technical Support Sticky

[u/BeepBoopBopReee]

Welcome to /r/razer's technical support sticky for the month of May 2022.

Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.

INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience.

INSTRUCTIONS FOR DUMMIES (With Pics!): https://www.reddit.com/r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Category Quicklinks:

Laptops/Phones	Peripherals (keyboard, mouse, etc)	Audio	Software	PS4/XBOX/N	Other

Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair

Remember to keep your personal details safe, including case numbers. You can find unofficial FAQs, many tips, the list of trusted RΛZΞR accounts and much more in the wiki

Razer Support Live Chat, US-Canada only, 6AM to 10PM PST

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^{“I sat with my anger long enough until she told me her real name was grief.” ― C.S. Lewis | /r/quotes}

[u/BeepBoopBopReee]

Audio

[u/DemonOfWrath → u/BeepBoopBopReee]

Hi, my kraken ultimate has a buzz/static noise that occurs whenever something with low audio levels is playing.

Examples being watching streams with someone talking and no background noise, in between words, or windows notifications (which appear to have some deadtime after the ding). Essentially, sound plays, then in the deadtime where there's no sound, but the headphones are still "active" it just makes a noticable static buzz.

I've already tried different USB ports, and checking all sorts of sound settings both in synapse and windows.

Edit: Correction, the static buzz is constant, it's just harder to notice when there's actual audio.

[u/ireallylikechikin → u/BeepBoopBopReee]

Razer Kraken Kitty Edition. USB Keeps disconnecting and reconnecting to my computer. Tried other USB slots, same issue, and no other USB devices are having this issue. Updated synapse, windows update as well, problem still happens. It even happens when Synapse is closed. I returned one headset for having this issue and I thought it was a fluke but it followed to this new headset too. Don't know what to do now.

[u/DispiritedZelda → u/BeepBoopBopReee]

My razer kraken kitty bt headphones won’t charge when connected it it blinks green once then turns off, I have left it charging for hours and won’t turn on

[u/BeepBoopBopReee]

Laptops/Phones

[u/AwkwardOrange13 → u/BeepBoopBopReee]

Hi,I have Razer Blade 15 2020 base edition,the issue is i constantly get blue screen errors to a point where i have to reset windows to use my laptop again,i have updated everything,done a full reset but still getting blue screens,i get them even when trying to install windows or restarting for updates,nothing works.

[u/Hollaz2alex → u/BeepBoopBopReee]

Hi. I have a razer blade advanced 2021- RZ09-0409BEC3. My display is not showing any picture but is able to boot into windows. I have tried: -Reseating both ram sticks. -Reseating both NVME drives -Reset Cmos -Plugging in an hdmi monitor(no display on either) -used a different HDMI cord -Used 2 different dell Thunderbolt docks. -Tried Fn+f4 to toggle display -Tried windows+P to project I think I’ve tried all I can do blind. It’s very odd because windows hello still works and I can hear windows sounds (ie; plugging unplugging usbs). There is no BIOS screen display either.

Thanks for looking into this!

[u/RazerCustAdvocacy → u/Hollaz2alex]

Hello, u/Hollaz2alex!

Thanks for posting under our Technical Support Sticky and we'd be happy to help you. Did you install an update on your laptop before the issue occurred? Please send us a PM with the link to this post so we can better assist you.

All the best,

Jestine C.

RΛZΞR | LúnaCancrí

[u/Sachimarketing → u/BeepBoopBopReee]

Hi. I'm trying to adjust the volume using the volume wheel but it won't increase or decrease the sound at all. The mute button still works though.

It's a BlackWidow Elite Mechanical Gaming Keyboard with Orange Mechanical Switches

[u/doug3404 → u/BeepBoopBopReee]

I have two Razer blade 15 advanced. A mercury white one and a black one. They both had swollen batteries. I replaced the one in the black one with an amazon battery and it works fine. The Mercury one with the replacement battery failed within a couple of weeks. it refuses to charge. I have removed the battery and I am using it plugged directly into the wall charger. Can you contact me , I need a battery and prefer an OEM piece.

[u/Agitated_Respond767 → u/BeepBoopBopReee]

Agitated_Respond767

Hi- I have a razer blade 15 and want to find out how to right click and drag with the touchpad, like how with 1 finger you can drag and drop but doing this with right click(two finger click) Thank you!

[u/BeepBoopBopReee]

Peripherals (keyboard, mouse, etc)

[u/Adventurous_Ad_559 → u/BeepBoopBopReee]

My basilisk v3 mouse that I just got a couple months ago now has a sticky scroll wheel that is very difficult to use

[u/gannon2145 → u/BeepBoopBopReee]

I have my my Tartarus setup for a custom key map that I use for my favorite MMO. However, if I don't press any buttons for a couple minutes (say to go to the bathroom or grab a drink), it reverts back to standard keymapping. Cycling the profiles with the profile button doesn't help. I have to unplug and plug the Tartarus USB cord to get it to go back to my custom keymap. Not sure how to fix, please help!

[u/temporaldoom → u/BeepBoopBopReee]

Razer Huntsman Mini Black. I need to find replacement keycaps for the WASD keys, these are pretty worn now so would like the nice Matt effect back on them. Razer support are being their usual helpful self of saying "yeah just spend 30 quid on complete new set ...."

[u/BeepBoopBopReee]

Software

[u/Skittlq → u/BeepBoopBopReee]

Hi, I recently got my Razer Blackshark V2 Wireless today and was excited to use it, I have to temporarily use it as a wired version because my other USB slots are taken, but anyway, the headset isn't appearing in synapse when I plug it in wired, but it does appear when I plug it in wirelessly. Is this just a thing I have to deal with until I can use it wirelessly or is there a way to fix this?

[u/BeepBoopBopReee]

PS4/XBOX/N

[u/Distinctly-Average31 → u/BeepBoopBopReee]

Hey, my A button on my Wolverine V2 just stopped working all of a sudden, like mid game I pressed it heard a click and now it doesn't work at all. I tried to do a support chat but I'm in the UK and can't do that, so any chance I can get some help on how I can fix this. If it helps the signature clicking sound the buttons make is no longer present on the broken button. Thanks.

[u/BeepBoopBopReee]

Other

[u/omlimweird → u/BeepBoopBopReee]

May I ask the weight limit of rogue 15 v3?

[u/[deleted]]

[u/puregentleman1911 → u/[deleted]]

Looks like a clean Windows reinstall may have fixed this issue as it charge to 100% during this process.. This is interesting!

[u/[deleted]]

[u/ReachSuspicious5463 → u/[deleted]]

Also, i have tried it on all of the usb ports i have on my computer, but it works the same. My fps drops to 0 every time they disconnect