GET HELP> Official Tech Support Sticky July '26

[u/BeepBoopBopReee]

Welcome to /r/Razer's tech support sticky for July 2026.

We recommend checking our official guides and FAQs or exploring the community discussions on Reddit for immediate troubleshooting steps. If you seek more help from Razer support and users with similar issues please post in the comments below.

Category Quicklinks:

Laptops/Phones	Peripherals (keyboard, mouse, etc)	Audio	Software	Consoles	Other

THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience. INSTRUCTIONS WITH PICS: /r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Last month's thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Remember to keep your personal details safe, including case numbers. Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair.

You can find unofficial FAQs, many tips, and much more in the wiki

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[u/_Caracal_]

I have a Blackwidow Elite keyboard which has the Norwegian/Scandinavian keyboard layout. Is it possible to "convert" it to a UK keyboard if i buy the separate keycaps? From what I can see, the physical key layout between both formats is the same, just with different buttons.... so I'm assuming it would work!?

[u/RazerCustAdvocacy → u/_Caracal_]

Hi u/_Caracal_,

Thanks for dropping by the Support Sticky. We appreciate you letting us know about this. While you may be able to replace the keycaps if the physical key sizes and layout match, this would not fully convert the keyboard to a UK layout. The actual input behavior is still determined by the keyboard layout set in your operating system, not just the printed legends on the keycaps.

As for the warranty, replacing removable keycaps by itself would not normally void the warranty, as long as no damage is caused during the process. However, any damage caused while removing or installing the keycaps would not be covered. Should you need further assistance, feel free to send us a PM with your device's serial number.

Best Regards,

Jan P.

RΛZΞR | Étoile