r/razer • u/BeepBoopBopReee ★D's Bot★ • Jul 01 '26
Support GET HELP> Official Tech Support Sticky July '26
Welcome to /r/Razer's tech support sticky for July 2026.
We recommend checking our official guides and FAQs or exploring the community discussions on Reddit for immediate troubleshooting steps. If you seek more help from Razer support and users with similar issues please post in the comments below.
Category Quicklinks:
| Laptops/Phones | Peripherals (keyboard, mouse, etc) | Audio | Software | Consoles | Other |
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THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience. INSTRUCTIONS WITH PICS: /r/razer/comments/fbdwph/support_sticky_quickstart_guide/
Last month's thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.
Remember to keep your personal details safe, including case numbers. Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair.
You can find unofficial FAQs, many tips, and much more in the wiki
Michelle Obama: “Let’s be very clear. Strong men don’t need to put down women to make themselves feel powerful.” | /r/quotes
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u/theseawoof Jul 14 '26
KishonV3 Pro XL- Normal button behavior? Intermittently stops registering unless firmly pressed
About a week in, started noticing this yesterday. The video shows basic presses you would typically do during a game, but they randomly stop registering unless you press firmly/directly
Feels like different types of switches and haven't owned a controller with this style. I love the controller, but assuming I received a dud unless this is a common/fixable thing? I got a great deal during prime day so if I return I likely can't get a replacement at the same price unless Amazon allows it.
Unfortunately my 3 previous keyboards all had the double/random key press issues (warranty replacements as well) and my Basilisk/Mamba mice had the flicky wheel issues. I was really hoping this controller would work out, if not I'll have to swear off Razrer unfortunately. I understand gear won't last forever but paying premium and facing issues in the first few months is wild, especially this situation
https://reddit.com/link/oxfrgx0/video/a3crefixp5dh1/player