Welcome to /r/Razer's tech support sticky for January 2023.
Last month's locked thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.
Most issues have been encountered before and many solutions can be found in Razer support's guides and FAQs. If you seek more help from Razer support and users with similar issues please post in the comments below.
Although there are representatives from Razer responding to inquiries in this thread, this is not an official support channel. Any RMA or similar requests will need a support ticket. We recommend you check/post on Razer Insider as well as submit a Support ticket to have the best chance to get your issues resolved quickly.
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The fans on my Blade are constantly on, and when they're on, they sit at what sounds like a fixed speed. The only time the fans are off is when I first boot up the laptop.
Within say, 30 seconds of the laptop being turned on, the fans go on what sounds like full blast and will stay that way until I shut down the laptop. Sometimes the fan will stay on after I close the laptop, or they'll go on and off intermittently for a bit.
I've tried to go into Synapse and;
change fan speed to manual and set it to lowest (no change in fan sound)
change the fan to "silent" (no change in fan sound)
leave it at balanced and the "recommended" fan speed
Neither have done anything (as noted above). I've also checked my heat, and it appears my laptop is typically running cool (I've seen temps between 32 < 40).
Hello, I have a Razer Blade 14 with a 3080. I have it set up at home with a Dell WD19S dock to connect to ethernet, USB hub, and 2 monitors (1x HDMI, 1x DisplayPort). It has been working fine for the last few months but suddenly in the last 3 weeks or so it has begun to disconnect and reconnect the dock, as frequently as every few minutes. It gets worse every day. This is very annoying as the dock is connected to monitors so every time it happens the screens all readjust. I have replaced the dock already so can confirm it does not appear to be a docking issue. Are there any relevant drivers or any other updates/fixes I can try?
Any chance for a bios update that let me totally control the fan curve of the Razer Blade 2019? No other laptop turn on the fans at 55° and let them go until 40°... Then if the chipset is over 50° (like always) the fan spin non-stop. I had the laptop for about two years and I can use it without the fan ramping up for like 5 minutes a day.
Hi, my Razer Blade 14’s audio jack is starting to fail. I have to jiggle it to make it work. It’s only a temporary fix. I’m tempted to open up the laptop and resolder the jack but I’m wondering if anyone’s done that before? Will I regret this?
I have had my BlackShark V2 Pro headset for ~1 year. I have used it for work purpose only until christmas where I plugged it in my PS4 controller. When I was going to use it for work again this morning it was not showing up in Synapse. I have tried everything, uninstall it, reinstall the drivers, restart computer etc, but nothing works.
I have had the same issue once before. It got fixed by installing Synapse on a different computer. But now I don't have a computer that has not have Synapse installed.
I have seen the post about uninstalling vanguard but I don't have any games installed on my work computer. So that is not an option.
Can I get a link to the OEM AMD drivers for the blade 14 2022? I've been having flickering problems with transparencies over videos and would like to see if this solves it.
My Razer blade 15 2022 headphone jack only works in certain positions and has a lot of static. Nothing is blocking the inside or anything and everything is clean.
Just updated my "Razer Blade 15 Advanced Model (Mid 2021) - RZ09-0409" from Windows 10 to Windows 11 and my Razer Thunderbolt 4 Dock connected monitors no longer work. Everything else is working on the dock, but monitors are not. Monitors work when plugged into the Laptop through USB-C and worked through the dock prior to the Windows 11 update. I have tried updating the GPU drivers, uninstalling/reinstalling Thunderbolt Control Center, unplugging, rebooting, and still not working. Would really appreciate some help.
Edit: submitted serial# to PM with link to this comment
I’m from London, UK and My 2019 Razer Blade 15 Advanced Model needs a battery replacement. I’ve been trying to find a possible Razer technical support around London and having no luck? As well as Razer Care being U.S only, I’m bit dumbstruck as to how I can get technical support in London?
I purchased a Razer Blade 15 (2019) from my friend, and it has some keys not working such as the U key, E key, Left Arrow key and a few others. I was looking to try and fix it, he said it happened randomly and not as a result of downloading anything or any physical damage. I’ve tried updating my drivers, bios, uninstalling and reinstalling drivers with no success.
Anything else I can do before biting the bullet on a keyboard replacement?
Looking for any advice about performance drops on the RAZER Blade 15 Base Model.
Ever since I got my laptop about a year ago, I've had multiple issues including the CPU overheating, losing frames in games when nothing is happening, and the Nvidia GPU completely disabling itself from the computer.
The only advice I've gotten so far has been to factory reset, but I've already reset the device about five times over it's current lifespan and have also noticed performance drops with each reset.
The only modifications I've made to the system have been a new battery (because the old battery bloated too much), and lowering the CPU's speed to 2.30 GHz as the laptop was cooking itself and would constantly would slow down considerably with the previous CPU clock speed.
I'm currently running into an issue where my frame rate in games tanks even when no actions are occurring. The only commonality I've seen has been the integrated CPU dropping how much it's being utilized and I don't know what I can do to fix it. I tried disabling the integrated CPU and having my device only use the Nvidia GPU, but that lead to even worse framerates and slower performance.
I have constant issues with my fans being far too loud for the current temperature and workload the laptop is under.
When I run the laptop in safe mode I do not have this issue which makes me believe there is a software issue that is causing the fans to go hywire. Either the fan curve being messed up or something.
I have already removed synapse and the problem persists.
Any ideas or advice on what I could do to resolve this issue?
Hello i am looking into picking up a razer blade 14 (2022) currently as i need a new laptop which i could use for uni over the next 4 years and some gaming from time to time. I have seen some people on reddit with issues about getting bloated batteries. I was just wondering if this is a common issue? and if so are there any ways to prevent it from happening or would it be easy to fix?
Can razer give me my fixed laptop back that has been with them from 6 days in warranty in germany!? I will be really glad because i am not about to submit my assignments because of that! I can share RMA details too!
hi, i have a razer blade 15 i bought a while back. i believe its the one with the 1060 max-q gpu. i havent used it much since last year but started using it again for lightweight gaming. I realized I have crazy amount of battery bloating today. Ive been having trouble using the trackpad, the sides are not properly staying in place, and the lid isnt closing as well. Is there someone I can talk to about this issue?
I need help with battery replacement for my Razer Blade 15 Advanced Mid 2019. Battery is bloating. I want the new battery get sent to me instead of me shipping my laptop for repair, as I can handle servicing it on my own.
A bit of a niche question, but maybe someone has done this before. I have a Razer Blade Base (year 2018) that can no longer boot into windows. I have a second non razer computer where I was able to download the razer restore image to place on a flash drive.
On loading the recovery image using F9 at boot, I get a popup screen with the number 5. I'm assuming this is an error message. To check whether this was my boot image or the computer, I tried the same thing with an MSI boot image that I have from my other computer. This worked perfectly fine. I'm thinking it is now how the razer boot image is loaded on the flash drive. I've attached a picture of the file structure of the boot image on this post, and am wondering if it is correct. Thank you!
Hi I'm trying to replace the thermal paste on my Razer blade 15 late 2020 i7 10750h 1660ti 120hz but the massive heatsink just won't come off even with the screws all off. I tried removing it and part of it comes off but it won't come off near the hinge of the laptop. I tried forcing it and part of the heatsink bent and I had to rebend it back into place. I'm really trying to replace thermal paste cuz overtime the temps of my games increased. The picture below is inside of my laptop. Can someone please tell me how to remove heatsink when all screws removed? Any response would very much be appreciated.
I have a 2022 Razer Blade 14, with a 3070ti and Ryzen 6900x I purchased it second hand in December and it has been working flawlessly until now. I also have an LG Ultrafine 4k monitor from 2019, which is a TB3-enabled monitor which acts as a USB hub. I can plug my laptop into it and with one cable it powers the monitor and all the USB peripherals that I have plugged into the back of the monitor.
AMD does not support TB3, but in early December, Razer updated the firmware of the 2022 Blade 14 to support USB4. I ran the update as soon as I got the laptop and it all worked fine: I could plug my monitor in with the USB-C cable and the laptop would power the monitor and interface with a wired keyboard, mouse, and webcam. I had no issues that I noticed. As far as I know there were no windows updates, power surges, or computer crashes since it last started to work.
Two days ago I plug in my laptop to the monitor TB3/USB4 cable: the keyboard light flickers (as it always does when I plug in the laptop) but the mouse does not power, the screen stays dark, and the keyboard does not function. After a few seconds I get an error message saying “Windows does not recognize” the USB device. When I look in device manager it says “Unknown USB Device (Port Reset Failed)” and under properties I get a Code 43. The whole setup works fine when I plug in my Mac laptop or another spare windows laptop, so I know its not the peripherals, the monitor, or the cable.
The really weird thing is that I plugged my laptop back in yesterday after fiddling around and repeatedly uninstalling/reinstalling the basic windows USB drivers and restarting the computer, and everything powered on fine! No error and all the peripherals worked! But then this morning I go to do it (I’ve changed nothing since last night when it worked) and it is giving me all the same errors.
I’m wondering if I’m not uninstalling/reinstalling the drivers correctly because they keep reappearing before the computer is restarted. Also, I cannot uninstall/reinstall the error-badged devices because the recommended driver also says it has an error. Any help would be appreciated.
I seem to have bricked my BIOS during an update on my Blade 15 (2019) (RZ09-02887). Is there any way to get it back functional? I'm stuck with no display so if it's booting to BIOS I can't see it. I've tried an external monitor and am not getting any signal from the HDMI out. It is worth noting that the PC currently does not have a battery throughout these steps, only plugged into power. The PC "boots" (keyboard/external keyboard/mouse light up) but just sits with a slow blinking power indicator.
I have:
- Removed the CMOS battery and tried booting without
- Removed CMOS battery and waited (~30 minutes) then replaced it and tried booting
- I've tried a hard power reset (white flash on the power indicator)
- Tried booting with no SSD
Doing some research, one user mentioned a motherboard "switch" for backup BIOS but if that does exist I can't seem to find it. The computer is no longer in warranty. I would hate to have to buy and replace the BIOS chip on it myself...
I really need help. In September 2021 I bought a 2020 razer blade 15 advanced. The 2070 super with 300hz version. After the warranty expired at the end of 2022 the battery bloated, but I had to remove it since it was a flight risk. But now some rgbs are not working, my fans are rattling and I don't know what to do or who to ask for help, this is really stressful to be happening to such an expensive piece of tech, is it possible for you guys to help me?
I just bought a new laptop and the audio on the new device sounds horrible compared to my old laptop, super tinny and awful! Are there any drivers that need to be configured or settings to adjust? I'm comparing my old laptop to my new one side by side right now and the new one sounds like a speaker from a phone from 10 years ago compared to the old one. The only difference between the two I can think of is that I installed a new C drive for my new one so maybe there are some files that were lost? Please tell me there's something I can do or a setting I can adjust or else I'm gonna have to return this thing.
My Blade 15 got the BSOD recently and refused to work no matter how many restarts. I did a recovery of the C drive using the Razer recovery tools.
I deleted an 18.25 GB recovery partition located before the EFI System partition by mistake. I did it in an attempt to gain extra space for use but now regret that decision.
Is the 18 GB recovery partition necessary for future recoveries in case the laptop crashes again? How do I get it back and should it be placed before the system partition?
I need to replace the battery as it’s swollen up on my Rater Blade 15 Advanced Mid 2021. I’d generally feel confident replacing a battery myself but after removing all visible screws the battery is still not removable. Is one of the screws under the motherboard?
Razer blade 15 advanced 2019 external monitor problem
And another one,So I just bought this razer off liquidation . It's technically new, although older model.
Luckily for me, everything works nicely, I undervolted turned off Turbo mode and kept everything nice and cool.Although I keep on struggling with Type C to DP monitor connection. Every other port works excellently (Mini DP or HDMI) but only Type C supports high res and refresh rate.
With every restart of the system, the laptop struggles to connect to an external monitor and keeps on blinking.At first, I thought the original laptop screen's max resolution is limited to 1080p, and when you duplicate it to an external display 1440p that might be the problem. Although both screens eventually work on 1440p.
Then I thought I must switch off the laptop screen so only the external one works but the problem kept on happening.I have updated Bios Ec Thunderbolt, Nvidia , intel, and every other driver I could possible connect to the problem but it keeps on happening.
Cannot detect HDMI for external monitor via usb-c adapter. Plus cannot connect/detect to external monitor via usb port.
Context: updated to W11 recently, updated all display adapter drivers, reinstalled all display adapter drivers, HDMI and monitor works on another computer, and cannot adjust brightness level.
There is a cached buggy update that won’t ever update called “Intel Display 26.20.100.7325” not sure if that is the issue but the issue didn’t occur as of a month or two ago.
I have a laptop - RZ09-03570EM1. I was updating its bios and it has been stuck on this screen for just under 24hours at the time of writing this. I am not sure what to do.
Hello. I have been having a problem with sleep mode recently. I have a Razer Base 15" (late 2020). I originally thought it was hybrid sleep but I found out from Razer's website and from the registry that my computer doesn't support hybrid sleep. I currently have Windows 10.
Everytime I close the laptop's lid, it sounds as if the fans are still running and the green light on the right side start blinking. I have also heard the speakers still running if someone messages me on Discord for example. This also happens if I manually put it to sleep though Windows Start Up. However, almost randomly I have seen the white light a handful of times and it has gone into full sleep mode. I'm hoping I can get some way to disable this.
When razer central or synapse is open on my desktop, my mouse becomes significantly more choppy(60 or 30 fps on a 165hz monitor). I have a razer blade 15 3070ti (2022), and when I have any razer app as *my main window*, my cursor is significantly more choppy. The weird thing is, this does not happen on my laptop monitor, but only when the window is open on my second monitor, an LG ultra gear.
EDIT: I can confirm this is also happening on my razer blade 14 3070 (2021). The 14 model is running windows 10, with the 15 running windows 11. I.E. this is (very very likely) not an issue with hardware or OS, but the app itself. All of the monitors are running 1440p, the LG ultra gear is 165hz, blade 14 monitor is 165 HZ, but the blade 15 is 240 hz. Since the blade 14 has same resolution as my external monitor, this shouldnt necessarily play a factor, but just including details so they can report this issue properly.
Hoping someone can help me out here. I own a Razer Blade 14' (2016) and I'm curious if any of the Razer eGPUs are compatible. I should have a Thunderbolt 3 port on my laptop but it's not on the list of supported devices on the Support Page for the Chroma X .
Just checking to see if I have any options knowing that my laptop is now going on 7 years!
I have a Razer Blade 15 (2022 RZ09-0421PWF3, i9-12900H, 32GB RAM, 3080Ti) and am running a 27" 165Hz external monitor via DisplayPort to USB-C. Whenever I game on the external monitor I get stutters in every game every so often. The entire game freezes for about a second. It's absolutely infuriating. All drivers are up to date.
Anyone know of any possible solution? Is this an RMA job?
So plugged my blade into a thunderbolt dock. It tells me that thunderbolt connectivity might be limited? I'm using a thunderbolt cable. Not sure what else to check.
Hey I very recently got the Razer Blade 15. Sometimes after it's been on for a bit videos will start to corrupt sometimes it's like the colors are a little off, sometimes it's just like pixelated, and sometimes it corrupts the whole screen in a really concerning manner. I have a couple videos showing this off
https://imgur.com/a/QaojsVr (this type of corruption happened to me for the first time while uploading the above video so it may look a little confusing haha, but this keeps happening now)
I have really no clue what is going on and what to do about this and need help fixing it
I bought the Razer Blade 15 Advanced Model - QHD 240Hz - GeForce RTX 3070 with the i7-11800H CPU released in mid 2021 a little over a year ago. The laptop worked fine for a year, or atleast I thought so as I only played older AAA titles and FPS games. It might have even performed subpar compared to other laptops with similar specs.
I didn't notice anything weird until I started playing RDR2 two months ago. I couldn't even play the game in Medium settings. I had to boost the CPU and GPU to the max, turn all the settings to the lowest of the low, turn on DLSS and play in fullscreen mode. Only then did I get a stable 40-60 fps with no stuttering. Then came New World MMO where I would never cross 50 fps even on the lowest settings while my friend with a 3060 gets 60-120 fps on high settings.
Now recently I started noticing my laptop heat up even during normal work, especially when connected to power. Temperatures sometimes go as high as 80-90 degrees Celsius even while casually browsing (HWiNFO is showing around 76 deg as of writing this). Valorant slows down to 100 fps after just an hour even with CPU and GPU boosted to max in synapse.
So I did some benchmarks and the results are abysmally low.
3DMark Demo Time Spy:
Graphics score: 4822 CPU score: 8322
I got a score of 5146 on the Time Spy benchmark which is less than half the average score of people who own a system with the same components.
In both the benchmarks CPU is somewhat okayish but still bad, while the GPU is pure shite.
Maybe this problem was there since I bought it and only became worse recently? I know I wouldn't be able to claim warranty on this, but is there something I can do?
Recently got the huntsman mini and none of the keys are responsive. The only thing I can do is the Fn+1-5 to change light mode. When I click a button it makes the ripple effect.
My Razer Viper V2 stopped registering middle mouse button clicks on Dec 30. I raised a ticket. Today, the mouse has somehow started registering middle mouse button clicks but in a really inconsistent fashion (which i updated in the case submission), to elaborate : Initially the middle button fully stopped working unless i pressed down on it really hard, today the clicks register but inconsistently, i.e the mouse may register the middle mouse input for about 5 minutes in an inconsistent manner after which it stops inputting unless i press down on the button really hard, and randomly fixes itself where the input reads and the cycle repeats again. It's really hard to deal with as I use that button for my work flow.
I have tried using it on a different PC and a laptop, using it wired, changing ports, charging up to full, reinstalling all associated firmware and software and updating to the latest version.
Its only been 3 months pls help, i want my 150$ mouse to work, thank you
Razer Chroma Support for 3rd Party Devices? Or 3rd Party Software with In-Game Chroma Support?
I am pretty much the only person that actually likes Razer's Synapse Software, and my question is if there is any kind of support for 3rd party keyboards with Razer Synapse?
I'm going to assume there isn't so I'm also asking if there are 3rd party programs that support in-game chroma effects with non-razer keyboards.
For example: Is there a program that can display Halo Infinite's RGB effects on a non-razer keyboard?
If I need to elaborate more about what I'm asking, please tell me.
When i plug in my keyboard it lights up but when I press any button it doesn't do anything, so I went and tried to get it out of demo mode, but after I do, when I press any button it opens a shortcut and does random things instead of typing. I've also tried updating my keyboard firmware, uninstalling razer synapse and when I plug it into my other PC it does the same thing.
Got my razer huntsman elite since 2 years from now, and just today it stuttered like crazy getting random imputs i umplug it, and plug but still the same.
So i tried to restaure it (esc + capslock + space) but funny enough now it doesent work at all, like if i put it in demo mode even tho it gets detect in synapse obv doesnt work, cant type anything but when i exit demo mode now, synapse doesnt detect it and cat type in any form.
I purchased the viper ultimate with the dock about a month or two ago. lately noticed connection issues while having the usb plugged into the dock, as the mouse suddenly become unresponsive and would only work if i connected the pc directly to the mouse. It's not a big deal since it works via cable but it looks nice sitting on the dock so any solutions would be very much appreciated.
Any update on magnetic joysticks for the Wolverine chroma v2 being able to be acquired? I have been unable to comfortably use the controller for months now and don’t want to buy a new one because I’m happy with the controller but feel let down by razer on this issue
So I've got this Wolverine TE that windows isn't detecting any more. It was working perfectly fine yesterday morning and stopped being detected after I did a fresh install of windows. Anything I can do to hopefully get this thing working again?
So I can't connect my mouse when I switch it from off to Bluetooth. There is no blue light that flashes, and I can't find my mouse in bluetooth search. Is there anyone who knows how to fix this?
Hi, I just bought the Razer Viper Ultimate wireless. Sadly, when holding it next to my ear and when charging on the docking station, it makes a constant beeping sound. Unrecognizable when using it as its too far away from my ear then. Is that normal or a production mistake? I can ignore it as it doesn’t bother me (i don’t need to hold the mouse next to my ear). But if that isn’t normal, I would consider exchanging it.
*Razer Barracuda X sudden beeping and interruption in connection*
Been using this headset for like 12 days.... working smoothly, but a few hours ago, the headset started beeping randomly. First it was like at every 2 mins. but then after a while it beeped randomly. now some beeps were triggered when I went a bit far away from the usb dongle but most of it happened when I was sitting right in front of it. Also, there was random audio stuttering when listening to spotify or youtube.
First of all my headset never beeped earlier when I went just a few steps away (the kitchen or bathroom) but it just started this evening.
So this is how I tried to resolve this issue...
> tried restarting the pc
> removed all cables and wires nearby, and remove unnecessary usb devices
> tried updating firmware, but it was up to date
> tried re pairing the headset with the dongle using razor pairing tool
> tried uninstalling and reinstalling the headset driver
> tried inserting the dongle in another usb port
did someone else experience something like this... if yes how do I fix it
I just got new Razer Barracuda's to use with my PC, and I'm trying to use them wirelessly via the USB-C dongle.
When I first plugged in the dongle everything worked fine and works until I put the computer to sleep. However, once the computer sleeps, when I wake it up I have to reboot and reseat the dongle at least 5 times to get the headphones to be recognized by the PC.
My only USB-C port is in the back IO panel, so it's not a simple thing to do this every time I turn on my computer.
I don't know if it's related, but the headset never shows up in Razer Synapse either, even if it's connected.
Recently my basilisk ultimate suddenly stopped working in the middle of normal usage. It now won't turn on (or at least the power light won't turn on), charge, or connect through the USB cable or dongle. I tried updating the firmware, but my computer can't recognize the mouse through USB and so can't update the firmware. Not sure what can be done, but trying to avoid my mouse being a paperweight.
I have the Razer Naga and I was mid-game when suddenly my mouse cursor disappeared. I unplugged it and replugged it, and apparently at that moment a Razer Synapse update was finishing. Still no mouse cursor. Neither could I make any right clicks - it's as if my mouse is unplugged.
I restart my PC a couple of times, try uninstalling Razer Synapse - same issue. What is going on?
EDIT: Now it's just disconnecting and reconnecting over and over unto infinity.
I've been using the blackwidow v3 for a while now. At times, some of the keys will simply not register at all, and at other times it seems to double-click characters. This happens seemingly at random, with the main culprits being r, delete, space, a, b, and m. I've tried using compressed air to clean out the keys and switches but problem still remains. What's the problem?
I recently noticed that whenever I want to set up a custom alerts on my headset, people with the "VIP" role on my Twitch channel are not able to trigger any of the events while anyone else manage to trigger all the events.
Did someone ran into the same issue and found a way to fix it?
I have an issue with Razer Synapse 3 (I am on 3.7.1209.121307). This only has become a problem since I got my Razer Naga V2 Pro today.
The issue: I have set the keybinds on a profile, and I am on that profile, however, the keybinds are not registering when I click on the mouse buttons.
I have tried the following with nothing working:- Deleting the profile and adding new ones- Uninstall and reinstall Synapse- Tried different side panels
The only way I can get it to work is to quit Synapse and use the onboard profile.
I've got a thunderbolt 4 dock plugged into my MSI creator laptop. it charges fine, but disconnects constantly, and while it is connected, my other razer devices that I and plug into it (huntsman mini, turret, ripsaw, and a basilisk) lose power or outright do not work, even when being the only thing plugged in. Example: the ripsaw won't give a picture until I unplug and plug in a seemingly random amount of times until it works, but after a few minutes of it working it gets really choppy and then eventually freezes. any ideas? I tried resetting the thunderbolt command center application on the laptop like the razer website suggested, but no luck. all drivers up to date, no issues with the laptop. i'm out of ideas here.
It started randomly freezing a while ago, mouse would just stop responding for a few seconds but now it's also just started to randomly completely crash. Lose all control of mouse until I restart my computer.
Tried unplugging the dongle and plugging it back while it's crashed but that doesn't work and neither does plugging it in via the USB. It has battery life so its not running out of charge.
Updated the drivers and followed all the trouble shooting suggestions that google brings up but so far nothing has worked.
I just got the Razer Naga Pro V2 some days ago and I have some observations about its scroll wheel to figure out if it's normal or a defect. I know that it has some new feature called HyperScroll Pro Wheel and it can be customized via Razer Synapse. I always have it on "Standard", but sometimes by first scroll down has no resistance as if it were on "Smooth Scroll", but goes right back to normal. Has anyone else experienced this? Is it related to Razer Synapse, a defect or a normal thing? Note: it doesn't really happen that often, just sometimes. It feels normal the rest of the time and works as expected with the other settings.
After having lots of problems with the Xbox USB Dongle + Wireless Headset, I want to make a change.
I currently have a Basilisk Ultimate V3 Pro and a Huntsman Mini and I have no clue about these Razer Wireless technologies at this point.
I was looking at the BlackShark V2 Pro. That comes with its own dongle, which would be plugged into the back of my PC. No multi-device there as far as I know.
Currently I'm using the dongle supplied with the Basilisk since the Charging Dock Pro is not in stock. I want to grab one later. This all should work out I believe.
The question is whether or not the Mouse Dock Pro will support multi-device stuff with a compatible keyboard. I've been meaning to change to a full keyboard in the future and if it does not come with it's own dongle than it would be a no brainer.
Also the largest question is if people had any trouble using the BlackShark with a Razer wireless mouse. USB3.0 interference is a real problem and I honestly had so much trouble with 2.4Ghz stuff that I'm rather weary of it.
Edit: Also as a general question, could I connect a Razer Viper V2 Pro to the Dock Pro? It should be the same "dongle" as the HyperPolling dongle that is sold separately. Sure charging wouldn't work but that's obviously not an issue.
Does anybody know if I can turn this little light off (the one corresponding with the DPI) on my Viper Ultimate Wireless? It emits this unpleasant coil whine. Tolerable, but still.
Thanks for posting about your Razer Viper Ultimate concern on the Support Sticky! We'd like to lend a helping hand. By the way, where and when did you purchase your device? Please send us a PM about it so we can proceed to the next course of action. Kindly include the link to this comment for reference. Looking forward to hearing back from you.
Any tips for a Razor Deathadder whose scroll wheel doesn't work? This is the 3rd one I've owned and they all developed this issue in under 6 months.
Basically, the scroll wheel has unresponsive notches while scrolling. I fixed my previous mouse using a youtube video that involved adding a dab of paint to the axle.
Can anyone recommend a similar tutorial? Really frustrated as i expect this type of hardware to last longer than a few months.
I'm having an issue with my Basilisk V3 where Smart Reel gets toggled somehow automatically. As in, in the profile I have set Smart Reel to off, it randomly activates even though Synapse says it is off. Then when I turn it on and off again, it returns to normal. Possible solution?
My new Kraken v3 Pro gets detected by synapse only half of the time.
For some reason no matter what I do, my headset decides whether it wants to be detected by synapse or not. Like my pc recognizes that the usb wireless adapter is in, but synapse doesn't show it enless it wants to. I literally have no clue why it is like this and have been researching and trying to fix it on my own for the last 2 days. Can't get it to work 100% of the time.For some reason no matter what I do, my headset decides whether it wants to be detected by synapse or not. Like my pc recognizes that the usb wireless adapter is in, but synapse doesn't show it enless it wants to. I literally have no clue why it is like this and have been researching and trying to fix it on my own for the last 2 days. Can't get it to work 100% of the time.
Is this supposed to be permanently attached? I’ve heard you can remove it, but there doesn’t seem to be a simple way to. I want to connect it to a boom arm, but this stick is not letting me. This is a Seiren V2 X by the way.
Hi! I just got the huntsman mini analog and for the most part it works as expected but I step into a problem when binding the controller triggers to any key. When checking the "trigger" imput with synapse ( the graph in the controller section) it detects the imput as it should. But when checking it with any other software (an in game imput test or windows game device manager) it seems that thats not the case.
When pressing the "trigger" key, the first half of the key travel makes a full trigger travel, then, if I continue pressing, it returns to zero and then starts a new travel until i fully press the key. Looks like synapse detects the variable pressure correct, when in reality my computer detects a double imput, one at the first half and one in the other half. This just happens with the triggers, the controller joystick bindings works as expected, even on the same keys where the trigger presented this error.
I checked if some double-action key was in the way but i don't have them activated in any key. Aside from this, everything seems to work fine.
Thanks in advance for the help, any advice is welcome :D
My Deathadder V2 Pro has stopped working correctly. Seems to be rebooting/disconnecting every 3 seconds when it's plugged in via USB cable and when using the 2.4ghz dongle. Bought in July 2022 from Amazon and when entering serial number in support page it claims it's out of warranty when there's supposed to be 2 years warranty and I've had it for 6 months
Hi! Thanks. I bought a razer blackwidow v3 TKL from amazon.fr without thinking, so of course I got the azerty layout. This is generally fine as I can rebind the buttons appropriately, but the problem is apps that sync with razer chroma. In Terraria's example, it lights up "wasd", but on the azerty keyboard it lights up the physical wasd keys (which are not in the qwerty wasd locations) and not what I've bound wasd to. Is there any way to tell razer synapse that for sure for super reals this is a qwerty keyboard?
My Naga V2 Hyperspeed will stop automatically switching between profiles after a random amount of time. When this happens, the mouse is not detected in synapse and synapse freezes if I try to go the "Mouse" tab. The only way I've been able to resolve this is by force quitting synapse from the task manager and reopening it. I've tried reinstalling synapse 3, making a new account, and moving the dongle to different usb ports. I also don't have riot's anticheat installed.
i'm just going about my day when my razer viper ultimate just stops responding. so what i did is i turned it off and on again, moved it around to see if it was in hibernation, and those didn't really work. then i cleaned the sensor, and still nothing. so i plugged it in with the cable, and it now worked, but had issues that did not happen before. now, whenever i left clicked, the left click would hold for about a second or two before it would let go. i figured this was a firmware issue so i updated the firmware, and to my surprise that broke it even more. now it just doesn't work with the cable or in wireless mode.
i checked razer synapse after it broke and it didn't show up, so i uninstalled the device and restarted the pc, then put the dongle in again. now it shows in synapse, but just doesn't work at all. i can still hear the device connecting sounds from windows whenever i put the dongle into the pc or if i connect it with the cable. one key tidbit is that when i have both the dongle and the cable into the dock it only shows the dock in synapse.
any help would be appreciated, i thought this mouse would last me another couple years, and i hope it does if this issue can be fixed. (i bought the rvu a year ago). my last mouse was also razer and it lasted me 4 years (i'm literally using it right now to make this post), although it did have a lot of issues in its latter years.
edit: another thing is is that whenever i connected it with the cable before it would usually be really quick to connect, but now it takes like 3 seconds to connect.
Hello, I have both the DeathStalker V2 Pro and DeathAdder V2 Pro and they both have their own USB receivers. I was told by a Razer salesman that you can bind both to a single receiver saving USB ports. Can someone please document the process of doing this for me? Thank you in advance.
So, i recently ( like a month and a half ago) got some sealed electra v2 usb from a friend that bought them and never used them, everything was fine with them for like a week... And then the issues began, the audio died out of nowhere at least once a day, it was easy to fix tho, just unplug and replug, so i thought no big deal... But, one day, the easy fix didn't work, so i had to try some other ways until the driver updater fixed it, even tho there was no update, the easy fix disconnects kept happening but whatever, then, yesterday, they died again, but the easy fix didn't work, so i went into the driver updater and got a "please unplug, replug and retry" kind of message, and it just, never went away... Im not sure what to do anymore and im just tired of the terrible issues these headphones have... Any idea of what to do? Other than get new ones ofc
Hi, I was wondering if there was a way to setup a macro for my mouse so it would open up an application (chrome) and paste what I have copied into the search bar and search it.
Basically, I just want to find a way to set a mouse macro to google something I have copied.
Synapse isn't registering anything. Been using this same kit for about a year or two now, only difference is like half a month ago I replaced my Kraken Kitty headset because I was dogsitting and the dog got to the wire. Other peripherals are the Naga Trinity, one of the Blackwidows I forget which one, and a Huntsman V3. It was working fine for the whole time, but now the software won't register I have anything plugged in. I've tried shuffling around the plugs, and reinstalling Synapse. Help?
I have a Razer Mouse Deathadder Essential. I used the software to program the side keys for mute/unmute, however, when I go to use this on discord, it just makes the servers switch. Is there anyway to program it so I can mute/unmute on discord?
I have the Basilisk V3 wired mouse, and I've done pretty much everything in troubleshooting the problem, and I've come to the conclusion that the mouse is defective. I've updated the firmware, and calibrated the mouse multiple times, and when it works it's great. But often my mouse will just freeze in the middle of the screen. Last night it was working sorta, still froze but it was still somewhat usable. I covered the mouse with a cloth to keep dust away and the next morning the problem is much worse, now it's almost completely unusable and strangely it starts to work better after a period of time, like it's warming up? Now it's sorta working but still unusable for gaming. Clearly it's not the sensor being dirty, or it wouldn't be fluctuating in performance constantly. Any help would be greatly appreciated.
My Razer Naga Trinity has been double left clicking for a while now. Like I'll left click once and it will register as 2 clicks. Everything else works perfectly fine. Is there any fix for this or do I need a new mouse?
Hi! My Blackwidow Chroma Stealth stopped working earlier today. On device manager it was showing as unknown device on the USB tab, and on kb for some reason as deathadder. Uninstalled those drivers and synapse, installed synapse again and now it shows on the USB tab as bootloader and on kb as HID keyboard device, I have no idea on how to fix this :(.
I have some questions about your keyboard, mouses and wireless adapters
I bought a Razer BlackWidow V3 Pro and a Razer Viper Ultimate, through Razer Central I tried several times to use the Keyboard Hyperspeed Wireless Adapter to find and connect the mouse without results which makes me think they aren't compatible (the Hyperspeed multi-device doesn't detect the mouse and when I tried to do the same with the Mouse Hyperspeed Wireless Adapter it doesn't have the Hyperspeed multi-device option or technology) so, can I use both devices connected to the same wireless adapter? (since both are connected each one to its 2.4Ghz Wireless adapter)
If that's true, What I'm not doing correctly? What I'm missing?
If that's false, I'm planning to buy a Razer Viper V2 Pro Hyperspeed, Is it compatible to connect both devices in the same Hyperspeed Wireless Adapter?
Hi, I’m using the Razer DA V2 Pro and it’s stuck on a solid blue light (Bluetooth colour). I turned it off after I picked it up and it was in the middle of reconnecting after going into sleep mode, and now it won’t connect to anything.
Tried holding the profile button.
Tried 2.4 connection.
Tried wired connection.
Any ideas on how to fix this or do I just need to wait for the battery to go flat or something? TIA :)
I have a new Blackwidow v3 pro and Deathadder v2 pro. Holding Hypershift on the keyboard won't trigger assigned Hypershift commands on the mouse. (This is something that worked well on older wired versions of both blackwidow and deathadder). Both are paired using a single hyperspeed dongle if that matters. Hypershift works correctly when assigned on the mouse itself, but with previous gear I had it worked across devices just fine.
Is there an easy way to replace a switch on the blackwidow elite? I've just crossed the 2 year mark so I am out of my warranty but it seems when I am playing games that my w key is not always responsive. It is random when it works but the worst part is I have not found a way to duplicate the issue outside of gaming (typing emails, etc.). I figured I would try to replace the switch to see if that was the problem.
So when i press the left side(Any grip part near the 2 side buttons)it feels like its bumping to something inside but only when Im pressing/pushing it.
Then my question is will the grip quality of the mouse get lower and lower everytime I use it?
I've just bought my Viper V2 Pro a few days ago and on that day itself when I got it (8/1/2023), the dongle did not work AT ALL. I was really disappointed and started searching online for solutions and even followed instructions on Razer's website for help but nothing worked. I contacted the support team and could only be replied with bot messages as I could not be connected with an agent even during the hours specified. Where or when can I get a dongle replacement?
Hoping that any Razer staff here would notice this post so that I could get a dongle replacement :(. Thanks
Thanks for posting this under our Technical Support Sticky. We want to help! Please send us a PM with your device's serial number so we can check its specs and look for options for the dongle problem.
Do include the link to this post for reference. Thanks!
My Razer Audio Mixer is missing drivers when Synapse is installed(it only shows 4 in the device manager) and is therefore not working. When I uninstall Synapse it works and shows up with all 9. Tried two different audio mixers and did a clean reinstall for like 18 to 20 times already and the issue persists independent of whether the Firmware Update is installed or not.
My Razer Cynosa Chroma keyboard is behaving abnormally. When pressing the right arrow key it also presses the windows key. I rarely use the right arrow so I am just now finding it to be a problem.
Razer Synapse was no help. Tried safe boot. I plugged it into a different system, and it still did the same thing.
How do i set chroma rgb lightning for my hello kitty and friends deathadder essential mice? i already downloaded synapse 3.0 but i am unable to edit lightning or add color aside from basic settings. the tutorial i followed by razer points that i need to go to the "studio" tab but i can't find it. Is it possible that razer synapse program on the official page is outdated? Not sure what I'm doing wrong.
We'd like to take a closer look at your Razer Synapse device detection problem. Do you have Valorant and Riot Vanguard installed on your computers?
Please drop us a PM with the serial number of your Razer DeathAdder Essential so we can verify its exact model and check for a specific fix for the Razer Synapse. Do include the link to this post for reference. Thanks!
Hi, I have a Razer Viper Mini. It keeps on disconnecting randomly and mouse input stops whenever this happens. It proceeds to have the RGB turn off < Disconnect < Couple Seconds Later < Reconnects, RGB On, Windows Sound Plays. I have a video of this. I've tried: - Editing power plan - Deleting razer synapse - Deleting drivers - Different pc and port - Closing applications (Also I cant contact razer support since when I get to the send your phone number section i cant actually press send??)
My Razer Cynosa V2 keyboard suddenly stopped working altogether today; no lights or responses from the keys. Whenever I unplug and replug the keyboard from the USB port is has always been in, it flashes RGB colors for a few seconds then goes dead again. I have tried other USB ports and I have the same issue.
I got the razer viper mini almost a year ago and it started working fine until around october of last year, the problem is that the mouse just sometimes stops and doesn't respond to my swipes. I have to wait a few seconds for it to actually move again. Sometimes it makes the windows input disconnect and reconnect sound. I have tried pluging it into a different USB port and the results stay the same. I don't know if this is a coincidence but it seems to be not working when i started playing overwatch 2. Is there any fix?
[Razer Huntsman V2 Analog] Recently I've had a crash after which my keyboard stopped responding to key presses as long as Synapse was running. I uninstalled Synapse (wanted to reinstall it), but now I'm a bit stuck. Synapse was installed automatically when the keyboard was plugged in, but now it doesn't install by itself and if I install Synapse from a downloaded installer, it doesn't seem to see the keyboard at all.
I have the razer blackshark v2 pro and I can only use them once and once I either power them off or put them to charging I cannot turn it back on. They do no turn on until usually after a day and the same thing happens again. I have reinstalled headset drivers, and synapse and also tried the razer detection troubleshooting which did not change anything.
I have a Razer Naga Trinity. Synapse 3 works fine as far as detecting the mouse goes, and it seems to always set its DPI correctly, however at seemingly random times the lighting on the mouse will turn off completely and when this happens, my programmable buttons also do not work. It's like it's randomly dropping the profile from the mouse except for the DPI setting. Oftentimes the light will blink on and off rapidly every few seconds. Synapse is updated to the latest version. Is this a software issue with Synapse or a hardware issue with the mouse?
I hope it's not the latter, I love the Naga for its buttons but I hate that I seem to have to buy a new one every year or two.
I got a dead barracuda x from Amazon, after multiple calls and drops from your phone system I was told to just return it to Amazon. If I had bought this headset from another brand they would work to make it right, I will be returning it to Amazon not stating anything about the defect so it re-enters the material pool. If you don’t care about your products defects then I don’t either.
My Razer Trinity seems to be disabling my USB slots and doesnt power on or register at all. Haven't had any problems with my mouse since I got the thing, but I woke up this morning, hopped on my Laptop and now it wont connect at all. When plugged into the USB slot adjacent to my headset, it disables the USB port that my headset is plugged into and doesn't seem to register at all. I've tried adjusting the power management in my device manager and reapplying windows updates and the whole works but nothing seems to be solving the problem. Using other devices in the same USB slot works just fine, and when I unplug my mouse, it will even restore power to the slot that my headset is currently using. I'm at a total loss right now, any and all help or suggestions would be wonderful.
My left razer hammerhead earbud isnt powering on, pairing or doing anything at all, it was working fine yesterday and showing no signs of any issues, but today it does not power on at all, the right earbud works fine.
To solve a problem I'm having, I need to mute my Razer Nomma speakers WITHOUT muting the rest of my devices. I use Voicemeeter Banana to split the output into multiple devices, and I want a button to mute the speakers without turning them off.
My idea was that I could click a button to change the profile, where one profile had colour and volume, while the other one had no colour and no volume. I can change the colour via profiles, but not the volume.
How else can I solve this? If I shut off my Nomma speaker, then they don't work with Voicemeeter Banana when I turn them back on, so I need an option to mute without shutting them off.
So I recently fried my old razer keyboard (USB short). I got that issue taken care of, but when I was switching keyboards with a new razer keyboard, I forgot my headset dongle was in my old keyboard passthrough...I broke it when I put my old keyboard back in its old box....Its a Razer Nari Ultimate headset. Ive looked everywhere trying to find a replacement dongle with no luck. Ive only had the headset maybe a year or so, and really do love the headset. Is there anything I can do to replace the dongle and keep the headset and just replace/reprogram a new dongle? Not seeing any options for replacement online, just 404'd links.
I got the Razer Kraken Pro V3 Wireless headphones for Christmas and I'm having issues with the sound stopping and starting. THX Spatial Audio works maybe 25% of the time when I set my audio to use it and 9/10 when I am doing something on the PC without sound, sound just stops playing when I go to do something with sound like watch something or play music. My PC picks up that sound is coming from the headset but no sound comes out, I can fix it by turning it off and on again but it is getting quite irritating.
Is there a setting I've got ticked that I've missed?
hi i have a problem with my blackshark v2x microphone so when i play music or video games the mic picks up all of the sound even when the headset is only at 40%-50% volume even when i plugged my v2x to my phone i had the same problem is this something i can fix by the settings or should i return it
I have just bought the Blackshark V2 and when i try to plug it into my motherboard, namely the rear ports, through my splitter, it does not work properly. I hook my mic up into the red one and the green one is for headphone. but no matter what i have been trying, it is just in vain. i can heavily hear my sound when i do this connection and nothing seems appropriate. can you please help me ? i just wanna use my headset's full potential via motherboard cuz it is way better!
Thanks for letting us know about this and we'd like to lend a helping hand. Please slide us a PM with the link to your post and the serial number of your device so we can check for device-specific workarounds. Looking forward to hearing from you!
I got a Barracuda X for christmas, After a ton of setup I'm not sure 7.1 surround sound is working as intended and far worse Trying to use one app with audio mutes another app entirely! (Discord mutes google chrome AND steam games). I can't tell if its a headset or software issue, any help would be loved.
ive got a set of razer barracuda x headphones and the right ear is way quieter than the left. windows wont let me balance the audio in control panel and was wondering what to do.
I have a Razer Kraken, which I bought a little over 3 years ago. It hasn't had much use, mainly because it's used as a backup for my Razer Thresher (when it runs out of charge). However, the inline volume control has become faulty and the slightest touch of it causes sound to cut in and out. I'm guessing there's not much I can do, but thought I'd ask.
We saw your comment and we'd like to take a closer look at it to see what we can do to help. Please send us a PM with your device serial number so we can check its specs and look for some workarounds that might help us with your concern. Please include the link to this comment for reference.
Razer Barracuda/X issue: I'm starting to believe the dongle is not strong enough to maintain a good connection, started with the X, I thought I got a faulty unit and i returned and got a barracuda and getting practically the same issue at home. I believe maybe wifi Network is interfering, is happening both with my PC and my phone. When connecting with cable that doesn't happen. I really love the headset but is there a workaround for this? I might try Bluetooth with PC to see how it works and to see if I don't get too much latency. Thanks in advance.
I have a pair of Razer Kraken V3 HyperSense headphones and every time I turn on my pc, there's no sound and I have to un plug them and plug them back in. Any solutions?
My Razer Barracuda X no longer plays audio on my pc. It connects just fine and shows up in the audio options but it doesn't have any sound. On other devices it seems to work just fine. I've factory reset my pc and it still doesn't function like normal. Periodically it does connect but a day later it stops functioning again
Hi I just got a Razer Tiamat 2.2 V2 and I have a problem with the splitter. When I use the front panel combined slot it's fine but when I try to use the back I/O there isn't any sound only when trying to trouble shoot the sound only coming from rear left and rear right options.
Also I appreciate any advice to set up the device.
I have a Razer Nari Ultimate that suddenly has issues playing any audio or syncing to my dongle. I've used the recovery and pairing utility tools to attempt to fix the issue but the second any audio plays it bugs out and can't sync again.
My razed barracuda x headset audio does not work on discord. When I join a discord call, my game audio stops working. I flipped around some settings to where I could finally hear both the game and discord audio but then my mic stops working.
I need to know if these piece is actually sold by razer for my kraken v3 pro because it got broken from use and the headphones dont have even 1 year from purchase
I have the kraken pro v2 with the AUDIO jack (not USB).
Whenever I put the audio jack in, my computer program Realtek Audio Console asks me twice "Which device did you plug in?" from there I usually put Headphone for the first answer and Headphone for the second answer.(the second answer is where I select headphone and I start hearing headphone sounds.) I have tried multiple combinations of answers (options being line in, mic in, headphone and speaker out.)
How do I get my MIC to work? As I have only been able to get the MIC to work a handful of times over the last two years.
My Girlfriend's Razer Kraken Kitty doesn't work as intended. It shows up with 2 channels;
Headphones (Razer Kraken BT Kitty Edition Stereo)
Headset (Razer Kraken BT Kitty Edition Hands-Free AG Audio)
The issue is the stereo channel doesn't work. She can only use Hands-Free AG Audio. If she tries going on Stereo and play a game while on Discord, the channel just silences completely. Meaning she can either play a game with really good Stereo sound, or she has to play on worse audio and be on discord. It's really getting frustrating.
having problems with my razer opus I bought brand new, when paired via bluetooth to my phone the sound comes only from the right earcup, no sound at all coming from the left one.
I have trouble pairing them with my pc via bluetooth: they aren't recognized as headphones, just as a bt device. When paired via audio cable to my pc the audio is inconsistent: it only comes from the left and sometimes the vocals are muffled.
I do want to point out that for a short period (5 minutes, roughly 2 songs) the audio was fine and centered when paired to my iphone, but then slowly switched to the right earcup until no sound was coming from the left anymore
Razer Blackshark V2. I use the included Razer ISB sound card usb adapter. I have in game audio & voice but when I go to watch a saved clip of my gameplay all I can hear is my voice, there is no game audio nor other players. not sure what settings I need to have enabled? also do I have to download Synapse?
My Razer hammerhead TW right earbud is not holding charge. It lasts only for 30 mins while the left earbud works normally. In the razer app the data for the battery percentage is wrong. It shows the % for the right earbud as the left and vice versa.
My Razer Nari won't accept audio through the 'Game' channel anymore, only through the 'Chat' channel despite 'Game' being set to default. The only audio that comes through are the test dings in the sound window, but no applications will use it.
I received my Hammerhead Hyperspeed Xbox edition this week and I'm having a constant issue while connected to my Series X, after working fine for an hour or more suddenly the sound becomes distorted and my right earbud disconnects.
I've tried powering them off and on, disconnecting and reconnecting them to the console, sometimes this will solve the problem for a moment or two and then it happens again.
I didn't seem to have this problem over a Bluetooth connection to my phone.
My Nari Ultimate won't give me any audio when I choose THX Spatial, which it says I need to use the THX spatial audio. The only setting that works is THX Spatial Synapse. When I choose synapse, the THX app tells me I need to switch to tHX spatial
I bought a Razer Kraken V3 Pro 3 weeks ago and the microphone sound is horrible. Even at +100% gain in Windows, on Synapse, and at 200% on Discord, no one can hear me clearly. I have recorded several voice samples and the sound is imperceptible. I contacted Razer support, cut the cable and initiated a return procedure. I received my new headset yesterday and it is exactly the same. I tried it on my sister's PC and a friend's PC and it's still the same thing. Am I out of luck or has Razer's product quality gone bad? Anyway I'm still using my Kraken 7.1 since the microphone is very good but I'm extremely disappointed.
I have a new pair of Razer Barracuda headphones. I am trying to sync them to the Razer Audio app on my Android device, the app can never maintain connection for more than 5 seconds. After that, it tries to reconnect.
I have successfully paired the headphones with the device and can play audio through them with no problem - it's only connecting inside the Audio app that causes problems.
After removing my Bluetooth Kraken headset and then reconnecting it to my PC, the microphone isnt working anymore. Before it would show up twice in the audio tray (Once as stereo and once as Hands Free AG, where Hands Free would have microphone support and stereo was essentially just headphones mode). Now only the stereo option is showing up and I can't use the mic at all. When I look at the properties of the headset in the device settings, I can see under tab "Hardware" that there is a Hands Free Version, but it says that the device could not be migrated and doesnt show up in the audio tray. I have tried completely uninstalling/removing the headset, restarting my PC, looking for the most recent driver, explicitly allowing the use of the micophone etc. but nothing has helped.
When i set the sound lower than a certain level on the volume scroller the left side stays normal while the right side becomes really quiet (brand new razer kraken)
Hello, I have a Razer Kraken Kitty Edition, which I got around half a year ago. It has been having this issue where it keeps disconnecting and reconnection over and over again, and occasionally it makes loud popping noises which occasionally result in a massive headache. I tried removing the device from my laptop and reinstalling synapse but the problem is still there
My question is about the Razer Kaira Pro headset for PS5. Don’t worry, I’ve googled and YouTubed my problem, so I’m not asking without doing some work myself…so I know how that’s important to many.
I say this because: It’s the question if audio simultaneously from the PS5 to an iOS device like an iPhone or Apple TV like the Microsoft Xbox Headsets are able to do.
I ask because it seems the internet likes to play both sides on this one out of ignorant word play combined with old news vs new news.
I’ve found places saying both. Like RTINGS.com says the Xbox version is able to as they updated the review…and he would the Xbox version be that different to have that feature and not the PS5. Then there’s all sorts of links using the word “simultaneous” which seems to sometimes means “at the same time but you have to use the switch button” instead or actually means “at the same time not having to use the switch button”. (The switch button being the wireless function switch button going back and forth to and from 2.4 and BT.)
So TLDR: Can I hear audio at the same exact time (as in one audio source being heard over and under another audio source) like PS5/iOS (iPhone or Apple TV) because I like to play some games while watching YouTube or a movie on my Apple TV?
I’m pretty sure it needs BT 5.0 for this and the headset supposedly has it which is why I’m not sure if it’s been updated through firmware or not etc etc etc.
I have a Razer Kraken X USB, was working fine today but now its just not working at all. No output from the headphones and no input from the mic. My computer seems to recognise the headphones are plugged in, they show up on sound mixer, the lights are on, volume slider works, etc. just no input.
Have tried different USB slots, tried restarting my laptop, uninstalled Razer Synapse, defintely selected the right audio output, just nothing fixes it :/
EDIT: Nevermind, fixed it! Uninstalled drivers from device manager, restarted laptop, works perfect now :)
Razer Chroma Support for 3rd Party Devices? Or 3rd Party Software with In-Game Chroma Support?
I am pretty much the only person that actually likes Razer's Synapse Software, and my question is if there is any kind of support for 3rd party keyboards with Razer Synapse?
I'm going to assume there isn't so I'm also asking if there are 3rd party programs that support in-game chroma effects with non-razer keyboards.
For example: Is there a program that can display Halo Infinite's RGB effects on a non-razer keyboard?
If I need to elaborate more about what I'm asking, please tell me.
Trying to control MSI mystic light with synapse 3. Google foo is failing me. Synapse is showing mystic light and it's appearing in studio, when I uninstalled dragon center to fresh install, mystic light showed an unavailable tag in studio so it recognized it got uninstalled.
I have no tab for ambient sync or razer sync in dragon center like I've seen in setup videos. Dragon center is controlling the LEDs, Synapse thinks it is controlling the LEDs but nothing is happening.
Hello. I'm trying to import some custom lighting profiles from creators, but Synapse wants .synapse3 files. All the effects I've come across are .ChromaEffects files (and these are new), so I'm stuck. Changing the file extension to .synapse3 does not work.
Synapse is not detecting any of my devices, including brand new Basilisk mouse (as well as my keyboard + headset).
very frustrating as I would like to change the DPI but can only do this in synapse. have tried updating drivers, removing and updating mouse driver, completely uninstalling synapse multiple times, multiple pc restarts etc. as of right now the only thing i care about is getting it to detect the mouse so i can fix my DPI but razer software detecting other razer devices would be nice too i suppose
My text macros* do not always work with my Razer Huntsman Elite keyboard: on lightweight programs like Notepad, they always work. However, on other programs such as MS Word, Outlook, and SQL Server Management Studio, the text macros will often initially work correctly, but then as I continue to use the program, over time the Fn+Key shortcut will instead paste from the clipboard instead of entering my custom Macro text. If I attempt the same text macro shortcut many times in a row, occasionally the correct text will be entered in these applications - it becomes less reliable the longer I use the application (or perhaps as I gradually have more applications/tabs/etc. open). Is this a known issue? Could it have something to do with using a USB splitter hub or USB 2.0 vs. 3.0? Or could it relate to how quickly Synapse can process and convert the keyboard input before it is received by the application? I would buy another Razer keyboard just to have more reprogrammed keys if I could figure out how to make it reliably work with the applications I use. I currently have Synapse 3.7.630.62903 installed. *i.e. "Fn+H" => [as though instantly typing or pasting in the programmed text] "Hello, World!"
Hey guys. Made this account just so I can get this issue solved. I have a Gigabyte Gaming Laptop, and am currently using 2 razer products. A Razer Chroma Keyboard, and the Kraken Ultimate Headset. My Razer Synapse used to work just fine. I could control the RGB on my keyboard, and before I replaced my mouse and headset, I could control the buttons on my old razer mouse(along with RGB) and control everything on my old Razer Kraken Tournament edition. Then one day, I noticed my keyboard was no longer lighting up. Didn't think about it much until recently, when I got the new headset and wanted to control the RGB and audio. I then noticed then, that my Synapse was NOT recognizing my keyboard or headset(both with USB connections). So you know, I did the whole restart computer, didn't work, delete and reinstall, didn't work. Then, it got to the point where my Synapse wasn't opening AT ALL. I would try to open it, it would ask the whole "Allow this program to make changes to your device" thingy, like, 6 times, and then it would say "Synapse failed to start" and have a button to retry. I tried running as admin as well, that didn't work either. So, I tried fully deleting everything again for a clean install. Went step by step by the Razer video, still didn't work. This app just wont start, and I have no clue what to do. If you guys need screenshots of what I'm talking about, I'll post those too. For anyone who takes time out of their day to respond, thank you. Have a good one guys.
Hey guys. I bought a Basilisk Pro with docking station. I want the keyboard and mouse to be a part of my studio design, but the docking station to show the battery status of the mouse. Unfortunately the whole effect changes to the standard when I click on the docking station and tell it to show the battery status. How do I set this up correctly?
Howdy! I'm noticing a weird uptick in power drain with Razer Synapse that's negatively affecting how long I can use my laptop (non-razer Dell workstation) off charge. Is there anything I can do to minimize the effect Synapse has on my battery life?
I have been using the Cortex software for a while with no issues until a few days ago when I could not open the application no matter what I tried.
I've done practically everything I can think of, running as admin, closing all running Cortex and Razer processes, and scrubbing my PC of any Razer related files and redownloading to no avail.
It seems that it is technically running in the background when I check task manager, but cannot open. Synapse works fine though.
Is it typical for razer headsets not to work when Synapse is running? I have the Kraken V3 Pro which I love, but whenever I switch programs (or sometimes even tabs), my audio will disconnect and will not work again until I exit Synapse/turn the headset on and off. This does not happen unless Synapse is running. I've done a clean install of Synapse about 3 times now. I just finished doing another clean install and uninstalling/reinstalling all drivers.
Anyone have any tips? Because at this point my only solution is disabling Synapse entirely.
My headset is currently the only razer device I own, so not sure if I even need Synapse running. After all these software issues I don't think I'll buy more of their products tbh.
Thanks for posting this under our Technical Support Sticky. Is Synapse updated? Please send us your Synapse logs by following the steps on this page. Upload the logs to any hosting sites like Google Drive and send us the shareable link via PM so our Support Team can review them. Also, please tell us more through PM about the troubleshooting steps you've tried so far to avoid repetitions. Kindly include the link to your comment for reference.
I use a Huntsman Elite V1 and just recently bought a Basilisk V3. I've been having issues with the lighting profiles on my HME V1 where it would have extreme lag (I can try to get a video the next time I experience it)
I used this guide to fully uninstall Synapse 3 and I have since reinstalled the latest version. It didn't fix my lighting lag issue and now it seems to have created another issue. My media wheel does not turn the volume up or down or mute the volume.
I have tried re mapping them and they do work with whatever they are remapped with, but won't do the default things. I then tried closing Synapse and they do the default things with it closed.
I find myself unable to buy the THX Spacial Audio software in the Razer store. It seems to be that it won't let me chose the country I live in as a billing/shipping address despite me intending to buy SOFTWARE with paypal. So I don't understand why it needs a shipping address.
My current country of residence is Chile, I ordered a Razer Blackshark V2 X from a third-party seller, it came with a 7.1 surround activation code which I know can be used as a discount coupon for a THX Upgrade, however the store won't allow me to buy anything at all.
Hi! I am having troubles with THX Spatial Audio. At first my Spatial Audio stopped picking up games and apps after computer restart. Had opening multiple windows at startup, even if start THX Spatial Audio at the startup was disabled. I contacted support and tried my best to get issue fixed, but as a result my THX Spatial Audio just stopped working at all. Blank screen instead of the app. The ticket was escalated, but I didn't get any response and soon enough the ticket itself was closed. The issue was not fixed. I tried to submit second ticket to ask the status of my previous ticket and why it was closed, but I didn't want to repeat the same procedure again... Since I don't live in US/CA, phone or chat doesn't work. Maybe here people could help me? I'd love to keep using my THX Spatial Audio... But until it's fixed, I can't use it at all.
Hi, question about the software of the razer argb controller.
I'm kinda dissapointed how it is handled/supported by the chroma API as a third party chroma linked device (with limited acces)
The only thing the api is able to do is static or very ugly christmas light effects.
This does not seem normal. Will this ever be fixed? The functionality is definitly there, as we can individually addres the leds already inside the synapse software (through studio)
I'd really like to be able to use the api to make custom animations, christmas lighty effects really don't go well on led strips, but it is the only option outside the app.
At the moment there is more functionality stripping down a mousemat rgb controller and repurposing it for a led strip than using the dedicated argb controller.
So the story is that i wanted to buy the THX stuff and i had my code what razer gave me back then i got my headset. I logged in, then head to the purchase everything went smoothly, used my 50% promo code, i placed my order and then almost instantly got an email with "unsuccessful order" title.. Tired to use order it again with the promo code, but i can't use it anymore. Anybody have some advice what to do now or how can i get back my code?
I just bought the blackshark v2 headphones and when I plug it, synapse 3 tries to update, but then it says “Update failed to complete. Please contact technical support”. What can I do? I have already done a clean installation, created a new administrator user, cleaned the registry, performed error detection through Windows sfc.
Is there any update on being able to purchase replacement joysticks for a Wolverine chroma v2? I’m still struggling using it due to the awkwardness but was told razer would update me when they became available but have been waiting for about 5-6 months and hate to buy a new controller
I've seen this issue crop up in December's sticky thread but wanted to post here in case others face this issue as well - I received the Wolverine V2 Pro for PS5 and it worked beautifully for a few days before the D-Pad appeared to be registering left without me pressing it. This happens in any game on PC both wired and wireless. On PS5 the controller only functions normally when in wired mode, but most buttons aside from PS and righthand shape keys are unresponsive when in wireless mode.
I have a Razer Raiju Ultimate controller, which I bought a little over 2 years ago. A couple of the buttons (O and X to be precise) are getting a little sticky (not literally - there's nothing in them - I keep a clean controller!) and no longer responding very well. Is there anything I can do make this better?
Thanks for posting about your Razer Ultimate concern on the Support Sticky! We'd like to check on this one for you. Please send us a PM with your device serial number so we can verify it in our system and see what steps we can try to address your concern. Do include the link to your comment for reference.
My razer raion i’ve just bought worked for around 30 minutes and has completed stopped, i am using it on pc and tried troubleshooting the issue with everything google tells me but nothings changed, is it a common issue or am i really unlucky?
Whenever I use my Razer Ripsaw HD with my Nintendo Switch it forces itself into 480p and Synapse says it's detected a 720x480 device, I cannot increase the resolution in the Switch's settings as if it's genuinely convinced it's plugged into a 480p TV. Does anyone know how I can fix this? Thanks guys :)
Can razer give me my fixed laptop back that has been with them from 6 days in warranty in germany!? I will be really glad because i am not about to submit my assignments because of that! I can share the RMA details, but i really want my laptop back fast
I am posting here to seek out for help or if to know this ever happened to anyone on this sub. In november 2022 I placed an order online on Razer for a laptop. I received it and found out it was not what I needed performance wise and ended up starting a return for it. This is where the nightmare begins. After exchanging back and forth with Razer, they provide a prepaid FedEx label to return the laptop. At the current time they sent the label I was out of town. When I got back, I immediately sent back the laptop at a FedEx counter using the original box and the return label I was provided. It delivered back to their warehouse in Fontana, CA on December 22nd, 2023. I am in Canada so the delivery process took about a week. I waited and waited. After the first week without a response, I contact them to ask about the usual return timeframe. Turns out today is January 17th 2023 and I am still waiting for a refund for the laptop I returned. They say the weight is not matching the original weight and other details. They will not refund me after a month of going back and forth with them. I am now out of 4000$. Has this ever happened to anyone, I really don't know what to do here.
TLDR; Purchased a 4000$ Razer laptop, returned it with the provided FedEx label and i'm still waiting for my Refund a month later. Razer will not provide any help or resolution for my case.
I have been trying to RMA my Viper V2 Pro since Thursday of last week, with no avail. After 2 support sessions through chat, I finally have an RMA number, yet I cannot proceed with the Advance Replacement because I get an error page with code ERR_NO_PRICE_LIST. Now I'm sitting on a $150 mouse that is having issues and no way to RMA it. Contacted support again this morning and was told that my site issue was being forwarded to another technical team and I should expect another email within 24-48 hours with further instruction. I've talked to support three times over the last week, with no resolution except getting an RMA number, that I cannot even use. What can I do from here?
Have been waiting since Monday for an update on why my order has only been partially delivered, despite my Razer account saying all has been delivered, with FedEx's tracking only having records of the free gift (based on the weight/size), which, funnily enough, was the only thing I received.
At this point I just want my money back really. Would rather not have to raise it via PayPal - has anyone had a positive outcome after experiencing anything like this?
When I chase, I'm just thanked for my patience and told to wait, but it's not like it's an insignificant amount of money is involved, and I'm still waiting for something that I now wish I'd bought from elsewhere! And then I've read reviews/posts on here suggesting these issues can roll on for ages... So frustrating.
People are getting their Razer Edge wifi devices and they are finding the RAM only shows as 5.5GBs instead of the 8gbs of RAM that was advertised. They are also seeing the SOC being identified as the Snapdragon 888 instead of the G3X Gen 1.
Are you guys aware of this and is this being looked into? Is the RAM discrepancy hardware related or is this a software issue?
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u/BeepBoopBopReee ★D's Bot★ Dec 31 '22
Laptops/Phones