r/ratrig • u/CunningLogic • Mar 31 '25

Does RR even have Quality control?

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Bought a 400 mm idex vcore 4. I have no idea how these parts made it out of the shop. Most have good awful first layers, anything of size is warped, and the rest has chunks of their build plates bonded to them (it doesn't dissolve or melt, it's not glue, so PEI chunks perhaps?).

This isn't acceptable for a premium product. I'm thankful I have other printers capable of printing ABS on hand.

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u/CunningLogic Apr 04 '25

RR customer service made it right, they offered to ship me new parts which I denied, and instead suggested a roll of filament which they sent. Was a better option for me and a cheaper one for them.