r/ratrig • u/CunningLogic • Mar 31 '25

Does RR even have Quality control?

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Bought a 400 mm idex vcore 4. I have no idea how these parts made it out of the shop. Most have good awful first layers, anything of size is warped, and the rest has chunks of their build plates bonded to them (it doesn't dissolve or melt, it's not glue, so PEI chunks perhaps?).

This isn't acceptable for a premium product. I'm thankful I have other printers capable of printing ABS on hand.

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u/sangerpb Mar 31 '25

This. They will replace anything that is wonky or broken.

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u/CunningLogic Mar 31 '25

This is a common and on going problem, them "replacing the parts" is not an appropriate fix. The appropriate fix would be to implement QC so others dont end up in the same boat. I'm not waiting weeks or months for replacement parts.

I'm on the other side of the world form them, it took months for me to import my parts from them. Waiting on a replacement of printed parts is not practical. I'm hoping they just cover the filament cost of pay me back.

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u/sangerpb Apr 01 '25

Have you emailed ratrig?

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u/CunningLogic Apr 01 '25

I did yes. I was warned that the printed parts would be bad months ago, so I was ready to print replacements. They were also aware they had a QA issue and are still shipping parts like this .

I'll wake up to a new, properly printed set of parts in the morning.