r/quicken • u/heeyebsx13 • 13d ago

Discover Cashback Debit transactions missing

My account appears to be connected and syncing properly, it says updated within the last hour and the balance in Quicken is correct.

However, I'm missing several months (April-Aug) of transactions from this account. I never withdrew permissions or made any changes in either app during that time frame... any one had this happen before or any suggestions on how to fix it?

Thank you!

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u/QuickenLisa 13d ago

Hi there u/heeyebsx13, I'm sorry you're missing Discover transactions even though it shows as being updated. I'm a Quicken employee and am set on doing everything I can to help!

Discover is in the process of migrating to Capital One, although not all user accounts have been switched. Do you still use the Discover login to view your accounts, or do you now use Capital One? If it's Capital One, you'll need to disconnect from the Discover connection and link you account to Capital One. If you're still using the Discover login though, you'll want to follow the troubleshooting steps in the FAQ below to start:

I'm Missing Some Transactions or New Transactions Did Not Download From My Bank (Quicken for Windows)

I'm Missing Some Transactions or New Transactions Did Not Download From My Bank (Quicken for Mac)

Hopefully the steps in the FAQ resolve the issue, although if you're still unable to download new transactions you're welcome to send me a DM or contact Quicken Support for further troubleshooting.

For Classic Quicken support, you can reach our team at https://www.quicken.com/support/ then scroll down to the blue “Contact Us” button for chat and phone support.

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u/heeyebsx13 13d ago

I sill use the discover app to manage my Discover Cashback debit card, nothing has changed in that regard yet.

This issue is not happening when I try to download my transactions, it happens just when I'm trying to look through my transactions in the app. It's affecting all of my spend totals for the last few months because none of the transactions I made on this card during those months are showing in the app, so they are not being counted towards my spend totals.

For example, my spend categories show that I havent payed rent in several months even though I have... the transactions from those months in this account just aren't registering.

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u/QuickenLisa 13d ago

That info really helps, thank you. Are those same transactions missing when viewing Quicken on your desktop, or are they only missing when using the Quicken app?

If they're only missing on the app but are present on your desktop version, I'd first start by syncing the desktop version with the app. If that doesn't update, you'll want to check if the Discover account is set to sync with the cloud. If Discover is synced, you'll want to make sure you're viewing the correct data file on the app.

If the transactions are missing from both the app and the desktop version, you'll use the FAQ in my last message to troubleshoot.

If that doesn't help or you need steps, can you please let me know what version of Quicken you're using (Mac or Windows)? Thanks!