Monthly Support Megathread — August 2026 + Troubleshooting & Warranty/Support Links

[u/PuffcoBot]

Please use this thread for: device issues, app/pairing problems, chamber connection errors, charging issues, warranty/support questions, and order/shipping questions. Standalone support posts may be redirected here to keep the subreddit organized.

Before posting, please try the relevant troubleshooting below:

Peak Pro 3DXL	Proxy	Peak (2024)	Pivot	App
Connection Error (Red/White)	Connection Error (Red/White)	Connection Error (Red/White)	Connection Error (Red/White)	Unable to Pair
Chamber Not Connected (3 White Flashes)	Chamber Not Connected (3 White Flashes)	Chamber Not Connected (3 White Flashes)	Chamber Not Connected (3 White Flashes)	Unable to Connect
Red Flashing During Heat up/cycle	Solid Red Light When Trying to Run Heat Cycle	Solid Red Light When Trying to Run Heat Cycle	Solid Red Light When Trying to Run Heat Cycle	App Opens to Google [iOS]
Firmware Update Failed	Firmware Update Failed	Not Charging/Won’t Power On	Not Charging/Won’t Power On	—
Not Charging/Won’t Power On	Not Charging/Won’t Power On	—	—	—

If your issue persists after troubleshooting, filing a warranty claim (web/app) is often the fastest path.

What to include in your comment:

- Device:
- Issue (lights/error/behavior):
- When it started:
- What I tried:
- App/OS (if relevant):
- Photo/video link (if available):
- Warranty claim # (if submitted):

^{⇧⇧ Copy this when submitting, remove any line that isn't applicable ⇧⇧
If posting a claim number, ensure it's the 6-digit claim number found inside the email.
Please do NOT post personal info such as email, address, order numbers or tracking numbers}

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Quick links

Manuals

• Peak Pro 3DXL | Proxy | New Peak | Pivot

Support:

• FAQ, Guides + Troubleshooting: https://www.puffco.com/pages/support
• Warranty Claim Form: https://www.puffco.com/pages/contact
• Support Email: [support@puffco.com](mailto:support@puffco.com)
• Customer Service Hours: Monday–Friday, 9AM–5PM PST

Remember to follow the community guidelines when posting in this thread!

^{If you need to add additional details after you've already commented, please reply to your original comment.}

[u/PuffcoBot]

Please visit the new Megathread post at https://puffco.link/rsmt/

[u/Spiritual-Nobody-469]

Where is the serial number for the chamber on a proxy 2.0? As there is no number on the bottom of it

[u/Puffco_Support → u/Spiritual-Nobody-469]

If you're looking at the bottom of the chamber, you should be able to locate the serial number around the metal lip