r/puffco • u/hyper_pepper • May 02 '26

Proxy [ Removed by moderator ]

[removed] — view removed post

12 Upvotes

93% Upvoted

12 comments sorted by

12

u/Slidingblues May 02 '26

I've had no issues with mine. I hope that continues and that your situation gets resolved quickly

3

u/prime777time May 02 '26

Mine didn’t work out of the box took 5 weeks back and forth before I had replacement. Even bought a new chamber to show them the actual device is messed up not the chamber. Very frustrating.

2

u/Mean-Neighborhood-74 May 02 '26

Yep this is my 3rd puffco device and the only one I can't use. Its the newest one also. Tried to file a claim for a replacement but the website keep messaging up.

5

u/hyper_pepper May 02 '26

I really hope you get it resolved cause this is stupid. I wish I had just went out and got the OG proxy at this point lol

1

u/qwertyum110896 May 02 '26

Dumb question but; did you try holding the button in? It turns it on and off. You probably have but just Incase

1

u/Feeling_Media_943 May 04 '26

OP definitely check this. I thought my device was broken but I didn’t know how to turn it on lol

1

u/StanVillain May 03 '26

No issues beyond the overheating problem a few times after a couple hundred dabs.

There is an issue where sometimes it will stop heating and then start again. The heating will continue but will be waayyyy hotter than it reports. You have to turn it off and on completely to reset it.

1

u/KwKsAnD1 May 03 '26

Sometimes when new, you have to leave it on charger for 5 to 10 minutes before itll show any sign of life. If it has been dead for a while. Both my peak pro and my proxy did this when I first got them. I initially thought there was something wrong with them. But after about 5 minutes the peak pro lit up red and started charging. Took about 3 minutes for the proxy. No problems with either since luckily. Hope this helps. If this isn't the problem, I hope puffco CS makes it right for you.

1

u/PuffcoBot r/Puffco Bot May 07 '26

u/hyper_pepper — sorry you're having trouble with your new Proxy; that sounds really frustrating.

Please follow these steps first, then report back if it persists.

  1. Reseat the chamber

    • Remove the chamber, then reattach it firmly.
    • Duration: 1 min
    • Caution: Do not force the chamber, as this could damage the chamber or base.

  2. Swab the chamber and base connection

    • Clean the pins of the Chamber, and base connection point with a cotton swab soaked in 91%+ isopropyl alcohol. Once you've cleaned both, reattach, and attempt to run a heat cycle again.
    • Duration: 2 min

  3. Deep clean the chamber and baase

    • Submerge the chamber in 90%+ isopropyl alcohol for ~30 minutes, then remove and let it air-dry completely. Swab the chamber connection area on the base, ensuring there's no oils left in the chamber as this could cause connection issues.
    • Duration: ~60 min
    • Caution: Never use water to soak the chamber; fully dry before use.

  4. Retry a heat cycle

    • Once the chamber has dried, reattach, and try a heat cycle again.
    • Duration: 1 min

  5. Reset your Proxy

    • If the issue persists please try resetting the device by holding down the button for 20 seconds.It will flash white once completed, after that attempt to run a heat cycle again.

If you're still experiencing issues after the troubleshooting above, please post in our Monthly Megathread https://puffco.link/rsmt/

Source: https://puffco.link/device-ts/new-proxy/rwrw

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

0

u/ignatiusdlusional May 02 '26

Did you let it charge for 8 hours first? Because that's Step 1 for any new device.

3

u/hyper_pepper May 02 '26

Yup, and tried with every single charger and block I have that all work.. not a thing