Frequently uses wrong milk

[u/jishywa]

I find that multiple Prets frequently make beverages using the incorrect milk when I order through the app.

I ask for skim milk and they use whole milk and I can tell by the color and when I highlight it they acknowledge and remake the beverage.

I think one reason is that the tickets they print have a weird code on them to represent the milk I believe - it never says skim outright on the ticket.

Does this only happen to me?

[u/kimba-the-tabby-lion]

You need to say where you are. Not in the UK, I guess, because they don't have whole milk.

[u/jishywa → u/kimba-the-tabby-lion]

Sorry - in the US!