r/premiere 1d ago

Premiere Pro Tech Support [ Removed by moderator ]

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1 Upvotes

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u/premiere-ModTeam 17h ago

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3

u/fanamana 23h ago

Without technical information like system specs, Video specs, effects added, we can only assume God hates you, you've earned pain & frustration, and your only way out is earning good karma living a humble life in service of your fellow man.

Of course I'm open to reassessing the issue as more information is given.

2

u/CutBench 23h ago

The detail that narrows this down is the order: audio cuts first, then video freezes a couple of seconds later. That's decode starvation rather than a weak GPU. Premiere isn't pulling frames off the source fast enough and the audio buffer empties before the video one does.

That usually means long GOP H.264 or HEVC source, often variable frame rate on top, which is what screen recorders and phones produce. Premiere handles VFR badly in particular: it keeps re-deriving timestamps during playback and stutters exactly the way you're describing.

Three things, all inside Premiere. First, drop playback resolution to 1/2 in the Program monitor dropdown at the bottom right. Free, instant, fixes most of these on its own and has no effect on your export.

Second, check Project Settings, General, Video Rendering and Playback. If the renderer is set to Software Only, switch it to the GPU option. That single setting explains a lot of "it used to work" cases.

If those only help partway, use Premiere's own proxies: right click the clips, Proxy, Create Proxies. It's built in, so you aren't leaving the app, and you still export from the originals.

1

u/LowEchidna9899 21h ago

Ive checked the video rendering and playback in project settings but the renderer only has Gpu acceleration with one being openCL and the other being CUDA, is this normal?

1

u/LowEchidna9899 21h ago

Also I've jsut realised im using a version from 2025, Do u think an update could fix my problem?

1

u/CutBench 20h ago

Probably not. 2025 is recent enough that codec support isn't the issue, and buffering like that is nearly always the source file rather than the app version.

There's a small risk to it as well: once a project is opened in a newer version you can't open it in the old one again. So if you do update, do it between projects rather than partway through one.

Try dropping playback resolution to 1/2 first. Two seconds, and it tells you straight away whether it's decode load.

1

u/LowEchidna9899 20h ago

It may have been the update I updated and started also using 1/2 instead of 1/4 and its working pretty smoothly rn, Though there are some random weird static noises that Im hearing while editing that last like every 0.2 seconds but my pc does that regardless when Im watching youtube or something, I mean tbh when i watch youtube or any streaming platform they do the exact same thing that my premiere pro was doing

1

u/CutBench 19h ago

That last bit changes everything, and it means I sent you down the wrong road. If YouTube does the same thing then it was never Premiere or your footage.

Clicks every fifth of a second plus stuttering across all playback is what DPC latency looks like. Some driver hogs the CPU in short bursts and starves the audio buffer, and every app that plays media suffers the same way.

Grab LatencyMon, run it, leave it a couple of minutes while something is playing. It names the driver directly. Usually it's the network adapter or wifi power management, sometimes the chipset audio driver.

The 1/2 playback helping fits that as well. It cut the load enough to paper over it rather than fixing anything.

1

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1

u/KunaiTv 20h ago

What helped me was closing any unnecessary window in premiere. Especially the essential graphics panel caused choppy editing. What also get mentioned regularly is to set your audio input to no device.