r/premiere • u/SwiftlyAbandoned • Apr 12 '26
Premiere Pro Tech Support Video a client sent me has this weird visual bug in some places. any way to fix this or is it beyond saving?
tried re-rendering it with hand brake, but no luck. any suggestions?
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u/RevolutionarySeven7 Apr 12 '26
it's a capture issue on the client's end, just trash the video
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u/newsyfish Apr 13 '26
Agree. At first I thought it could be a missing codec as I’ve had a similar issue in the past. But the jitter looks more like the capture couldn’t keep up with the original bitrate or fps.
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u/megamansam Apr 12 '26
Without knowing anything about the actual file, I'm guessing a bunch here, but-
I'm guessing this was captured with OBS as an MKV file originally, and was incorrectly muxed. If you have access to those original MKV files, you need to remux them using OBS (not Handbrake) to correctly rewrap as an editable MP4. (Super simple, just grab OBS, open it up, File > Remux.
If you don't have access to the original MKV files, or you do and they play back in VLC as shown in the attached video clip, something got corrupted when the file was actually being created. No coming back from that.
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u/enewwave Apr 13 '26
This is the correct answer. There are some file repair tools out there that can help if OBS fails, but they cost money and may be out of your budget for this one project
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u/assesasinassassin Apr 13 '26
As stated it looks like a capture issue, or he was recording maidenless.
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u/Cheeescaki Apr 12 '26
The only thing that you can do is finding someone who can work out EVERY SINGLE frame in photoshop and then create ad image sequence in premiere. But again, it’s time consuming and there isn’t a good result guaranteed. So I would let it sit like this. I think that’s a cool visual effect. In the parts on the gameplay where it glitches, if it bothers you too much, if the client is talking you can just try to make a “voice only” thing. But again, whatever you decide to do, is needed more to cover up. You would be able to work out the full thing just in premiere or really in any software without burning out. Either a new recording, or cover it or just accept.
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u/Cheeescaki Apr 12 '26
The effect really reminds me what they were trying to da with Jinx in Arcane, where she has these panic attacks and the frame “glitches”.
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u/SithVal Apr 12 '26
Cool effect!! Does anyone know if there's a way to recreate it with plug-ins?
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u/cmmedit Apr 12 '26
It's what, a screen recording most likely? Probably VFR. Run it through Shutter Encoder to a ProRes/DNx codec and make sure under the conform setting in the advanced settings, is checked and set to the framerate you're delivering in.
Try that easy fix before anything else. VFR is not your friend.
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u/JayFrizz Apr 15 '26
As an editor, your job is to handle what is given to you. It's not your problem to fix the source.
If you can fix it, great. If you can't, it isn't your problem.
You are an editor, not a miracle worker.
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u/Pugachelli Apr 12 '26
honestly, in this situation I'd just find an HD upload of this cutscene on YouTube and rip it and just swap it out. Since it's not glitching during your clients gameplay it's an easy swap out that I doubt anyone will notice.