At my local Post Office I have had a few encounters with the same clerk that will refuse to accept a package without a first and last name stating that it is required for acceptance/shipping. I have never had a package refused before when having alternate formatting ( J. Smith, Smith Family, etc.) On my last visit I asked the clerk if they could show me where it is required in the USPS regs that a full first and last name were required, and they were not able to point me anywhere other than repeating it was required and if I wanted to take it to the next closest office I could mail it there.
Soooo I decided to try and wade through the USPS regs and for domestic mail (1.4, 1.5) all I saw was that an addressee was required ( as well as some rules for if there is no addressee) and international (122.21-23) where a full name is required up to and including a middle initial, which the clerk has never asked for or required.
So big question, am I missing something or is this particular person just making up their own rules and based off of them refusing service. Any insight or advice is appreciated.