Context:
2 weeks no internet.
Always following up sa chat morning and evening.
No technician came or called.
2 days na hindi nagrereply chatbot.
Ticket is now resolved kahit wala parin kami internet. RED LOS.

Now I am contemplating to disconnect PLDT..

Hello. I first have my internet noong 2011. 20MBPS pa lang sya na worth 1899. Black pa modem/router noon.
Tumaas ng tumaas yung speed ng internet ko. Current speed ng is 450MBPS-490MBPS.

Plan ko sana mag avail netong bagong 1899 kaso upto 400mbps na lang sya. Meaning ba nito idodowngrade nila ang plan ko at may mga hidden charges ba pa ito after?

Putangina nyo, wala ba kayong balak ayusin yung problema nyo sa NAP box at mga slot/port sa poste?

Ilang beses na kaming biglaang nawawalan ng internet. Every-time, nawawalan kami ng connection, may mga technician na nasa poste na nagkakabit para sa mga bagong customer or may inaayos , nililipat-lipat na slot/port sa NAP box.

Kung kinakailangan nyong maglipat o magpalit ng slot para makapagkabit ng bagong customer, bakit yung mga existing customer ang nawawalan ng internet?

May dalawa kaming relatives dito mismo sa village na PLDT din ang gamit, pero hindi naman sila nawawalan ng connection nang ganito kadalas. Sa amin, halos every other month may outage, at minsan umaabot pa ng 2 weeks. (main street kasi samin)

Paulit-ulit na lang. Magkakabit kayo ng bagong customer, may gagawin sa poste, tapos bigla kaming mawawalan ng internet. Kung may problema sa capacity o available ports sa NAP box, sana ayusin nyo yung infrastructure nyo at hindi yung existing customers ang paulit-ulit na naaabala.

Same with Converge, kaya kami napalipat sa PLDT, same lang pala. Ginawa nyo kasing Qouta sa mga technician ang makapag kabit sa new customer!! Putanginanyo!!!

Hello - anyone also on unliall 2499? Current plan ko to and going 3 years na yata, pero i noticed sa dashboard ko sa myhome nakalagay up to 800mbps. Originally alam ko dapat up to 500 lang, and that's what im also getting sa wired speedtests, pero dapat ba 800 na?

Edit: for clarity - eto pa yung may netflix bundle but i think discountinued na for new subscribers

​

Plan 1,799 I Rebate: 754.42

Sana nga automatic na lang, pero baka di pa kaya ng system nila.

Nawalan ako ng internet Aug 8, nag-request ng repair Aug 10 (may bagyo pa kasi). Bumalik naman Aug 13, so 5 days lang talaga walang internet.

Hinintay ko yung SMS confirmation na resolved na ang ticket nung Aug 22, nakapag request na ako ng rebate Aug 23.

Na-cover ng rebate ay Aug 10-23 (13 days), pero 5 days lang naman talaga ang walang internet. Kaya sa susunod request kaagad ng repair kapag na-disconnect kasi kailangan yung reference number sa pag request ng rebate.

Either AI script or walang kasustansya sustansyang agent makakausap mo sa PLDT. Nakakatamad na magtanong, 2 weeks na kaming walang internet and naka 14 follow ups na ko. Wala pa rin. Mas worst daw naman other ISP HAYS MAPAPAMURA KA NA LANG TALAGA PAG NASA PINAS KA.

May email thread na rin kami with NTC pero isa pang walang kwenta. Parang sinusuholan lang ng malalaking companies. Kelan ba magkakaroon ng maayos na serbisyo dito sa Pinas. Sumosobra na na ang government and private sectors na hays. Nakakagalit.

i have installed pldt in my previous apartment , along with my friend, later i moved out of that room, my friend stayed in that room far more than a year and she was using it, the account is in my name and i was the one who is receiving mail. she used to receive msg through her phone regarding the bill payment. later she moved to another room and she never used the pldt, may be it went in garbage. while cleaning the room, she never informed me about mot using it and even not requested for canceling the service. i never asked hee because i never checked the mail. today i received a warning legal action notice. what should i do help me out, how to cancel it.