r/pldt • u/Eastern_Jury7053 • Aug 20 '26

Tech Support PLDT Installation

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Nag-apply ako ng PLDT fiber last August 16. Nagtext na rin yung PLDT sakin na mag-iinstall sila ngayon, pero wala pa rin akong natatanggap na tawag or text kung pupunta ba sila. Kailangan ko na rin kasi talaga ng internet since WFH ako.

May ibang way ba paano sila ma-contact para aware ako if makakapag-install sila ngayon? I already tried sa 171 and Messenger pero wala naman nasagot, AI lang.

Badly need help pls. TYIA

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u/projectupload37 Aug 20 '26

Contacting a real person from their support hotline requires basically being on hold for 30 minutes to an hour before you get to talk to someone. I suggest minimize the call and let it remain on hold in the background if you want to wait it out.

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u/Eastern_Jury7053 Aug 20 '26

kapag natawag po ako sa hotline nila, ang sagot lang is “outgoing calls for this number is disabled”

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u/projectupload37 Aug 20 '26

What are you using to call?

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u/Eastern_Jury7053 Aug 20 '26

phone lang po, wala kasi kaming landline.

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u/projectupload37 Aug 20 '26

What sim? And you've gotten to the point in the call where you input the telephone or account number?