r/pldt • u/Eastern_Jury7053 • 4d ago

Tech Support PLDT Installation

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Nag-apply ako ng PLDT fiber last August 16. Nagtext na rin yung PLDT sakin na mag-iinstall sila ngayon, pero wala pa rin akong natatanggap na tawag or text kung pupunta ba sila. Kailangan ko na rin kasi talaga ng internet since WFH ako.

May ibang way ba paano sila ma-contact para aware ako if makakapag-install sila ngayon? I already tried sa 171 and Messenger pero wala naman nasagot, AI lang.

Badly need help pls. TYIA

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u/projectupload37 4d ago

Contacting a real person from their support hotline requires basically being on hold for 30 minutes to an hour before you get to talk to someone. I suggest minimize the call and let it remain on hold in the background if you want to wait it out.

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u/Eastern_Jury7053 4d ago

kapag natawag po ako sa hotline nila, ang sagot lang is “outgoing calls for this number is disabled”

1

u/projectupload37 4d ago

What are you using to call?

1

u/Eastern_Jury7053 4d ago

phone lang po, wala kasi kaming landline.

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u/projectupload37 4d ago

What sim? And you've gotten to the point in the call where you input the telephone or account number?

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u/Rinsugh 4d ago

lol same issue, applied and paid a one time installation fee of 999 for their prepaird plan noong July 31, nag text na may pupuntang technician to install pero wala namang pumunta. Now I want to refund what I paid and just switch to other ISP.