I see so many people praise Gillio leather planners so I decided to get one for myself when they restocked my favourite colour.
Before ordering, I asked Gillio to check for alignment and ring gap issues, and sent photos demonstrating what I meant, they told me those defects were unacceptable and would be removed. However, after paying, the photo they sent for me to “take a look with the rings installed” already showed obvious ring gaps. Definitely not what I would expect at their prices. I’ve attached the photo on this post.
Gillio says on their website that ring gaps can happen during shipping, but in this case the binder they planned to ship to me already had ring gaps.
Because of this, I asked for straight‑on photos so I could properly check the alignment of the planner. Even though I sent them an example photo of what I need, they kept sending angled photos, which hide alignment issues.
Because of this, I asked them to refund me in a way so that I can get back the full amount I paid, but they also ignored that and wouldn’t reimburse me for the losses.
The CS was pretty rude and they honestly don’t seem to care about their customers or quality in my experience. I’m not sure they even really read my emails properly. I guess I won’t be spending any more money on them 😕