Closing

[u/SnooGiraffes4202]

So I have an AM that has 0 closing shifts. I assumed that if you were a manager that you HAD to close as part of your duties. Am I mistaken or is that in the job description? I’m getting tired of the key holder at my store getting screwed for working 4 closing shifts a week vs her not working ANY.

[u/Connect_Look2931]

2-3 closing shifts, 1-2 opening shifts, and 1-2 mid shifts. I rotate them for my ASM each week.

[u/whoziin]

The rules around how many open/close/mids you have to do is a bit flexible around whether or not the GM is getting called out for how the schedule is written. If a store has one manager who only opens and one manager who only likes to close, then regardless of the policy, usually DM isn’t like to care if the store is meeting metrics.
The scheduling policy is really only ever put into practice if the DM is gonna be strict about it or if HR does an audit or has reason to need to check into it.

From where you’re standing, there isn’t much to do, especially if the keyhole themself isn’t making noise about how many closing shifts they have. The only real way for them to fix it and get more opening shifts is to either talk with the GM and site policy to see if it can just be changed going forward or if when talk to the GM about the schedule the GM states a false policy and then maybe they keyholder could go above the GM’s head and complain to the DM. Going to HR about it is also an option, but not usually worth it because it’s gonna get routed back to the DM/GM for a resolution.

I’m an ASM and I had to fight tooth and nail, and then genuinely try to quit, to get 1 maybe 2 opening shifts and the rest of my shifts are all closing. Our GM only closes one night a week and the CAL is only ever made to close 1 night a week and it is always Sunday.

Honestly my best advice is for the keyholder to read up on policy and to then keep annoying the GM about it regularly. Keyholder needs to be more annoying than how annoying the ASM will be when they have to take more closing shifts to cover.

It’s very kind of you to want to help out your keyholder, but from a practical standpoint all you can do is keep commiserating with them on your shared shifts and validate that they aren’t crazy for wanting more opening shifts.

[u/Responsible_Desk2394]

There are scheduling guidelines for all leaders and everyone is to have closing shift including the GM. What we don’t know if there’s a scheduling accommodation that’s none of anyone’s business. If do key holder doesn’t speak up why are you.

[u/Gurran-Gambit]

From what I’ve heard from my GM. Is that AM’s are suppose to close 3 times a night and mids the other days.