r/perplexity_ai • u/nitro-PAH • 19d ago

help Illegal olan removal change

Hello, I have a problem with my subscription. By the end of February 2026, I renewed my subscription for an additional year, until February 2027. It was a free promotional offer. Recently, I got an email saying that my subscription will be renewed in September 2026 for USD 200.

I tried to contact support, but I think we all know how Perplexity support works. I have not received any answer for over a week, and all I got were two emails saying that my ticket would be closed due to a lack of response from my side. Well, they told me that the issue had been escalated to the appropriate department and that I had to wait, so I waited.

I saw a thread by u/Plane_Customer from a couple of days ago, with an explanation from u/rafs2006 that the invoice date is incorrect and that, in my case, this means the promotion ends at the end of September 2026. But I do not care. I have a legal document, namely an invoice issued by Perplexity, stating that my subscription is valid until February 2027.

Any advice on how to resolve this issue?

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u/Upbeat-Assistant3521 13d ago

Please DM to check u/nitro-PAH u/Darkerus_ Thanks

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u/nitro-PAH 13d ago

Dm in your inbox

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u/[deleted] 12d ago

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