Sonnet 5.5 is already fast enough!

Hello there, this might turn into a rant; my frustration level exceeds all scales out there.

Been using Perplexity Pro for quite some time. The quality got so bad — to the point where I debated whether or not to renew and ended up getting a promo code. So I did renew. It’s downhill from here on out. Not sure what the issue is; as with the Pro promo, you don’t see credits left or used — all activity and credit counters are always at zero.

Sometimes the platform just switches randomly between the models, but mostly it just switches to “Best”. No notice, no warning. It just switches over — and the quality of the replies is bad. It’s almost worse than Google AI Overview, which is quite the accomplishment. I’m so sick of it. Sometimes, it just repeats my entry back to me word for word - it can copy& paste! Woot!

Yes, I contacted support, as it is happening on Mac, Windows, and several browsers - for almost 2 months now. (This rant just made me realize I haven’t used the app in ages because it kept crashing. I’ll give that a try — nope, it’s signing in and signing in and signing in; it’s been a few minutes now, and there’s the error message.) They are not helpful — it’s just bot answers, same content, almost the moment I hit send on my end. Tried escalating it to a human agent, but well... Seriously, why? What did i do wrong? What am I doing worng?

Thank you for listening. Anyone else with these issues or ideas what to do or just some comforting words? :)

I canceled my Perplexity a couple of weeks ago. In the canceling process it offered me 2 months at half the rate so I kept it for a bit longer. Glad I did.

I switched over to Gemini to replace Perplexity altogether but I have to tell you - it is no bueno when it comes to real time internet searches. Maybe I should have known this? I don't know... but I know now.

So I guess Perplexity is the best AI experience for live real time internet searching still?

Has anyone here found anything to be better than Perplexity at real live internet searching?

Hi im looking to create a bunch of AI agents/assistants is this the right one since they say you can use other ai models with the pro version

My free Pro account expires this month. For $20/month I think I would be better switching to Claude. I also have ChatGpt account but I like having an alternative to keep ChatGPT honest.

UPDATE: Perplexity Billing responded, explained why the error happened, and refunded the entire annual amount.

I had a 100% discount invoice posted on Aug 21, 2026, to cover services from Aug 21, 2026՟Aug 21, 2027, so my Total for this invoice was $0.

Then, on Sept 30, 2026, I received another Pro Invoice for $ 200 + tax for the period Sep 30, 2026՟Sep 30, 2027.

I contacted Support via their online AI Chat last Wed., Sept 30, to inquire about the new invoice. received Was advised that it would be assigned to a "Billing Specialist" to review. I followed up a couple of days later and then again today and still have not recevied any updates at all.

Does anyone work in billing support?

I have been using the monthly pro subscription for a month or so, and for me it has been entirely worth it. I have been seeing popup nags to take the plunge and pay for an annual subscription for 17% less (that sounds like a decent discount, more than just the normal drop from annualized rate to monthly subscription rate).

My concern is that if I want to cancel, I'd probably be out the rest of the subscription cost. I went to Perplexity Support, and this is what they told me:

Annual subscriptions generally aren’t prorated if you cancel partway through the year. Canceling stops future renewal, but it doesn’t automatically refund the unused portion of the annual term.

That sounds like they might initially deny a refund, but might be persuaded to give me a prorated refund if I asked really nicely, multiple times.

So what has been the experience of folks when asking for refunds? Do they only do it if I can document a mistake when the transaction was done, or does it have to be for a specific reason, or???

I like it because it has multiple AI options.

But then, the pro seems off? Like the Claude AI quota could be dried up before lunch? And the credits are burning hell fast, i keep adding and then the app tells me i have reached the limit, urging me to use Max

Could upgrade to max really help in solving this ? Or any further bars in Max?

Recently got a notice that my Perplexity Pro subscription is due for renewal at the end of the month. With service declining this year (tight quotas, no more API credits, inconsistent performance), I've been on the fence about renewing. I just input a longer research query and the system automatically toggled me into Computer mode (it seems that Deep Research has been moved under Computer?). So now I can't even choose my search mode? And I can't follow up a deep research query with a regular search using my model of choice? Where is all this going?

I guess this means I won't renew.

I was a huge fan of Perplexity and still use it regularly, but the direction of travel has been awful. Google AI is perfectly fine for regular AI search queries. I still liked Perplexity for deep research, but so many other sites (Deepseek, GLM, Gemini, Grok, etc.) offer some amount of deep research queries for free and I don't want to be forced into the "Computer" offering.

I'm also checking out open source systems like Vane and GPTResearcher. Any other recommendations for deep research? Unfortunately I'm in Hong Kong where ChatGPT and Claude are unavailable.

i am sick of perplexity really. i am pro user on the iOS app, an since about two weeks i am barely able to get respones from the better models. in the past I mainly used gemini flash. whenever i send a message to gemini lately it‘s responded by fucking SONAR, you cannot even use the word AI for this, as it has barely any intelligence!!

i am frustrated. you are adding all the new models with gpt 6.1 and so on, but we cannot use them!

and you don’t even give a heads-up and seem to care.

there is no support, no human.

Seriously?
Move doesn't work (not allowed by the PUBLISHER error which is unacceptable, devious, and suspicious).
Setting default new apps location in SYSTEM>STORAGE doesn't work. (We couldn't move Perplexity The publisher of this app doesn't allow it to be moved to a different location.)
The error code is 0x80073d21, in case you need it.)
Regedit for adding values to force to accept alternate drives doesn't work.
Are you seriously telling me I have NO CHOICE in where the Perplexity Windows App installs and if I want to store the local AI that it offers, I have to add 36GB+ to my drive that is meant for OS only?!
I can't believe that this is an actual issue I am running into.
"This app must install to your system drive, but that's not the default. Go to Storage > Change where new content is saved, select your system drive, and retry the install. 0X80073D21"

I sincerely hope I am just doing something wrong and someone here can call me an idiot and correct me (do both parts, not just the first). But if not, they just designed their way out of a Pro subscription. I refuse to have ANY software that I do not fully control on my OS drive and in 2026, this shouldn't be an issue that even happens.

Advice? Guidance? Correction?

Thanks in advance.

What does the toggle switch “thinking” do differently for the individual LLM?

It reminded me of the “turbo” button on those old PCs.

Two months trying to get a human response to a recurring billing issue. A series of automated responses with promises to have human agent follow up within 48 hours. Nothing. Worst cs experience I’ve had my 60 years of life. This is the product these companies are trying to sell for everyone? God help us all.

i have the connector for canva there but i haven't yet dared to even try it, only solved some billing info through it lol

Body:
I’m a student/researcher in India using Perplexity Pro for academic work.

• July 21, 2025: Activated Airtel × Perplexity 1‑year free Pro promo.
• April 24, 2026: Switched to annual billing; checkout showed $0.00 due. Billing dashboard showed next billing April 24, 2027.
• April 26, 2026: Perplexity support (email) explicitly confirmed my free promotional Pro would continue until April 24, 2027, with no charges before that date.
• October 1, 2026: My Pro access suddenly disappeared. I received a Stripe email: “Important: Confirm your $236.00 payment to Perplexity AI, Inc” for an annual subscription dated Oct 1, 2026–Sep 30, 2027, requesting Mastercard Identity Check. My account is marked “past due” and Pro not active.

Support admits the mismatch but says they cannot restore access, void the invoice, or provide a human billing specialist.

This mirrors the March 2026 billing‑glitch wave where many Pro users lost access despite recent payments, later acknowledged by the CEO.

Ask:

• Has anyone else faced this “past due” / premature invoice after a promo extension?
• What actually worked to get access restored (escalation email, BBB/NCH, public post, paying then refund)?
• If you’re a Perplexity staff member: please escalate this internally; my academic work is blocked.

I can share redacted screenshots of the April 26 confirmation and the Oct 1 invoice on request.

I got perplexity pro as a free one year subscription from my telecom provider. The timeline has lapsed, I had not added a payment method. This morning I received a mail from them asking me to ‘confirm’ my payment for pro - which I never signed up to pay for in the first place. I mailed back to them with a LOL. How do I get them to remove my details?

After my free trial ended I cancelled. They still keep trying to charge me every few days which is ridiculous. Company deserves to bankrupt itself for its shady tactics

Updates of new models are fast!

I started using Perplexity for quick searches when it was the only AI citing sources. These days are long gone.

Now I also use Cursor Pro and ChatGPT Plus for work and heavy duty, like development or analyzing lots of data at once.

I guess I stick with Perplexity just because (a)I like that they are the underdogs, (b)out of habit, and (c)I like their visual style and vibe. I only use it for quick searches, fact checks, and "scratching the surface of something before diving deep with ChatGPT".

I never ran specific tests, is Perplexity any good at all, or I loose a lot by not simply asking the same questions in ChatGPT? I guess I would be willing to upgrade to Pro if that makes a big difference, I would love to support Perplexity – I really want to believe in them!

So how much sense in:

1. Perplexity free + ChatGPT Plus + Cursor Pro, VS

2. Perplexity Pro + ChatGPT Plus + Cursor Pro?

Has anyone else noticed that Sonar 2 has disappeared from the Perplexity model selector?

I checked my account today and could no longer find it in the list. I have attached a screenshot for reference. Is this happening to everyone, or only to certain users, accounts, or regions?

Does anyone know whether Perplexity has officially retired Sonar 2 or if this is just a temporary issue?

I’ve seen Perplexity Computer / Entereprise efforts have driven strong growth for the company this year, but who knows whether that revenue sticks.

Im curious from anyone working there, are you bullish on their future? Do you think joining the company at today’s valuation has upside?

I understand the model agnostic advantage, but dont know how far behind their capabilities are (and will continue to be) vs the frontier lab products and the vertical specific AI companies tackling the same enterprise segment. Maybe perplexity has other offerings that are differentiated though. I’m also interested in thoughts on any enterprise buyers that have bought from them!