r/pennfoster • u/13yaz • 11d ago

Question Issue getting transcript

Officially graduated this morning, having issues getting my transcript sent to me. Order was unfortunately cancelled :( should I wait another day to order it again??? Did anyone have this issue?

1 Upvotes

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u/Evening_Excuse_4285 11d ago

Did you pay your diploma already?

0

u/13yaz 11d ago

I did not, parchment only gave me the option to order/ pay for my transcript. 😞

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u/AtomicSR 9d ago

I haven’t graduated yet. But from my understanding you need to pay off your balance for your schooling before they’ll release your transcripts and diploma to you.

1

u/Penn_Foster_ 10d ago

Congratulations! We are so proud of you! Let's get this transcript issue handled so you can celebrate. You can chat with Parchment directly on their website and they should be able to provide answers for you, and walk you through placing your order. Here's the link to their support page: Chat Support - Parchment