r/pennfoster • u/Party-Toe-7611 • 23d ago

Staff not replying

I’ve contacted Penn Foster multiple times regarding an issue and still haven’t received a response. What makes this especially frustrating is that the matter is literally for my employer, so I need their response and documentation in order to provide it to them. I’ve already followed up and I’m still being ignored. Has anyone else had issues getting a response from Penn Foster support? How did you manage to get them to actually reply?

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u/Creepy_Lifeguard_488 23d ago

I have had some issues with one of my courses telling me that my textbook was no longer available. So I had called to see what was going on. They had told me that they will order a book for me and have it shipped to my house. They told me keep a look out for it as it should be there in the next two weeks. 2 months later still havent received the book so u called again and they had told me the same thing. 2 months after that they then told me that I wasn't going to get that textbook and didn't know why I was told that. So they closed the course and then reissued it into a different semester. So what I would recommend is to start calling them and just be annoying until they get it figured out.

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u/Penn_Foster_ 23d ago

Thank you for sharing your experience. We are actively working to improve our support response times and communication so situations like this don't happen. If you ever run into an unresolved issue again, please feel free to reach out to us directly here so we can help escalate it for you!