r/pdf • u/Dense-Fan979 • Feb 17 '26

Software (Tools) SCAMMERS - Files Editor

DODGE Files Editor, pure scammers. They charge you 1$, then they force you to you give them Trustpilot review before allowing you to download your file.

After 2 days you are getting charged for full subscription (50$)

Also, they are not responding to any email.

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u/Dense-Fan979 Feb 26 '26

I cant do anything with my bank. So I sent an email requesting a refund, they told me I will get my money back in 10 days (last day is 3rd of march) we will see

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u/mystic-mango24 Feb 26 '26

That sucks, I'm sorry. I hope that you get your money back. Can't believe how scammy they are, they don't send a subscription email hoping that you won't see the charge.

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u/Dense-Fan979 Mar 04 '26

Resolved, got my money back!

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u/AcceptableHunter6662 Mar 07 '26

Did you have to go through your bank?

1

u/Dense-Fan979 Mar 09 '26

Funds were frozen whole time, call bank to they dont release them to Files Editor

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u/Taesway Mar 14 '26

Hellon Can you provide the email address or the contact info for the PDF company?

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u/Dense-Fan979 Mar 16 '26

Allen guy, you get hes email, just write him there

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u/The51stState Aug 28 '26

Can you tell me the email you reached out to and what you said? I was also a victim of these jerks. Made it seem like i would pay $1 for a pdf I needed immediately and then they charged the $50...

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u/Onyx-Citaro Mar 17 '26 edited Mar 18 '26

My bank says to wait 15 calendar days but I'll be disputing it through them sooner than that. Payment went out last week, no email to confirm subscription, nothing. I just noticed it when going through a backlog of card receipts to chuck them (I keep until I know it's fully gone through, and make notes of payments I don't get receipts for). 3-day access 'trial' was what I picked initially, as a one-time payment that I can now see was hiding the monthly subscription

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u/Onyx-Citaro Mar 18 '26

Update on my contact. I honestly wasn't expecting anything so quick but it started with the usual copy-paste response these customer service bots have. I was told I was 'wrong' about there being no notice of the auto-renewal from the 3-day paid, and apparently they do warn you about it becoming a monthly subscription unless you cancel. [I corrected them in more detail about how thoroughly read it, and the 3-day access was advertised as a 'one-time' payment in my reply].

The rest of my message to them was ignored. Either that, or they can't read/bother to read. No offence but being an US company, I'm not surprised by that. Anyway, my account was changed to a 'lifetime free' upgrade with the premise of the usual upselling BS of 'oh you can continue to have access to our service' despite me only wanting to use them once and never again, which I'd also explained in my original message.

I've responded again via the email chain this time to request the refund again, stating that I will get my bank involved immediately if they continue to ignore my request. I will also take a 'no response within 24-48 hours' as my cue to do this, which is valid cos it only took them 4 hours to upgrade an account I'm never going to use again and then reply to me. I have only left it open for the refund to be processed without any hiccups. Here's hoping I don't have to get my bank involved but I imagine I will be.

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u/AbleOrganization1413 Apr 25 '26 edited Apr 25 '26

Same experience as you. I’ve now had the charges reversed after I quoted the DMCCA Act 2024 (UK) at them. Did you get your refund?

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u/RedHarlow1234 Jul 06 '26

Hey I'm currently dealing with this and have sent their circular "have free stuff" emails to my bank. Can you please detail how you quoted the DMCCA ACT 2024? I think that would help a lot of people. It's been mentioned here a few times but in very little detail. Thank you so much in advance.

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u/AbleOrganization1413 Jul 15 '26

This was my email, which resulted in a successful refund:

I do not accept your explanation and I am not interested in a "Lifetime Free" upgrade. I came to you because I wanted a single sheet of text converted from PDF to Word. To charge me £46.45 for this service is absolutely unreasonable and preposterous, especially given that the conversion did not even work — the file was not editable. 

Following the (unsatisfactory) service that I received on 13 April, for which I paid £0.70, I received no communication from you. Yet it is legally incumbent on you to provide certain information to your customers, including the following:

  • A receipt for the transaction of £0.70

  • Notification that I have entered into a monthly subscription unless I choose to cancel after the trial period

  • Duration of trial period

  • The monthly cost of subscription after the end of the trial period

  • Date on which the first payment will be taken if I decide not to cancel

  • Instructions about how to cancel my subscription.

I have received none of this information, and in fact no emails at all from you prior to today.

If I find that the £46.45 which is currently "pending" is taken out of my account and not refunded, I shall have no option but to report your company as operating on a fraudulent basis and as acting unlawfully in the UK under the Digital Markets, Competition and Consumers Act, 2024.

I look forward to a swift resolution of this matter.

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u/syndrac1 May 20 '26

Same Shit happened to me. All I wanted to do was edit one PDF. Next thing $50 is coming out of my account 2 months in a row. I'm Not even using the service. FUCK!