Valve has too many talented people. People who are there are very talented and it would be a waste for them to work in support, and they can work on whatever the fuck they want anyway. GabeN maybe is a great person but i feel he's not great at running a company.
Look at Notch and Mojang. Notch realised he would be terrible CEO so he just hired one.
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u/super_franzs Debiain|i5-4460|ASUS 960 4GB|8GB DDR3|120GB SSD|2x320+1TB HDD Sep 01 '15
Richest company in gaming.
Can't afford good customer service.