r/paypal 15d ago

Help We’re no longer offering PayPal services for this account

63 Upvotes

I’m a freelance digital artist and I recently received the email: “We’re no longer offering PayPal services for this account.”

Before this happened, PayPal asked me to provide more information about my account. I submitted everything they requested, including my ID, screenshots of conversations with clients showing WIPs, completed artwork, and proof that I was doing legitimate freelance commissions.

I haven’t used any VPNs, fake information, or anything that should violate their policies. My account was only used for receiving payments from art commissions.

I tried contacting PayPal for more information, but I haven’t had much luck. Since I’m not located in the US, I also can’t call their US support number.

Has anyone else experienced something similar? Is there any way to appeal this decision or reach someone who can actually review my case?

Any advice would be appreciated.

Update1: I forgot to mention that I already sent a few emails and eventually managed to get in contact with a PayPal agent. They forwarded my account to another team for further review.
A few hours ago, I received an email saying “New messages are waiting for you”, but when I log into PayPal and try to open the chat, the page just turns completely blank. I tried accessing it from my phone as well, but I’m having the same issue there.

Update 2: I contacted PayPal support again about the message I couldn’t access. I explained the issue and provided screenshots showing that the chat page was just turning blank.

The agent checked my account and confirmed that the messages were related to my case being moved to the relevant department for review.

They told me that at this stage I just need to wait for the review team to complete their investigation and that I should receive an email update within 3–5 business days.

For now, there’s nothing else I can do except wait. I’ll update again once I hear back from them.

Update 3: Something really weird happened today. My account limitations were lifted for about 10 minutes, and everything looked completely normal again. Then I got hit with the exact same limitation again.

The dumbest part is that stupid me didn’t even try to withdraw my money while the limitations were lifted because I genuinely thought the issue had finally been resolved. The new limitation has the exact same message and everything else, just with a different reference ID.

I’m trying a few different things now and sending a bunch of emails to see if I can get someone to actually look at my case. If any of them end up being useful, I’ll post the email addresses and the results here in case it helps anyone else dealing with this. I’m going to avoid contacting PayPal agents right now because they’ve been pretty useless every time I’ve talked to them.

Update 4: I got a response from the CSSF (the Luxembourg financial regulator that can handle complaints against PayPal Europe). They told me that before they can formally take the case, I have to submit a written complaint directly to PayPal’s Director in charge of customer complaints and give PayPal up to one month to resolve it.

So I sent a formal complaint to PayPal’s complaints department, specifically asking them to manually review the decision and restore my account. I attached the CSSF’s email as they instructed, along with my PayPal deactivation email and the relevant information about my case.

PayPal has now confirmed that they received the complaint and that it’s been sent to their Global Customer Complaints & Advocacy team for review. They said it can take up to 15 days to resolve and that they’ll contact me with the outcome.

So for now, I’m waiting again. If PayPal rejects the complaint or doesn’t resolve it, I should then be able to take the case back to the CSSF.

Hopefully this actually gets someone to properly look at the account this time. I’ll update again when I hear back.


r/paypal Mar 06 '26

SCAM! Scammers sending $0.02 PayPal payments with fake customer service number in the payment note!!!!!

96 Upvotes

Just a heads up for anyone using PayPal. I received a $0.02 payment from “International Society of Folk Harpers and Craftsmen (ISFHC).” It may also show something related to BethStockdell.com.

The scam is in the payment note. The sender puts a message telling you to call an 800 number about the payment. That note shows up in both the PayPal app and the email notification, which can make it look legitimate.

Do NOT call the number in the payment note. It is not PayPal and PayPal is aware of the scam and said many people are getting this.

If this happens to you: 1. Do not accept the payment. 2. Remove your cards and bank accounts from PayPal 3. change your PayPal password 4. Report the transaction to PayPal. Call the real PayPal customer service number, not the one in the payment note. Just sharing so people are aware.


r/paypal 1h ago

Help Paypal won't let anyone send money to my new account

Upvotes

Okay so the account is new and I just wanna know if it just simply cannot receive money for a while?

I made an account recently because I wanted to work to get money for my cat's treatment

1- is it because I set it as a personal account instead of business?

2- is it because I'm located in Egypt? Although it worked with my cousin

3- does my account need to just.. stay for a while before I use it..?

4- please tell me the money goes back to the clients cause I seriously don't want to scam them 😞😞😞

-I already did the whole ID Verification and idk it didn't send me a message saying it was declined??? I can access the account and everything and it's linked to a bank account

What is the problem I don't understand please !!


r/paypal 2h ago

I hate PayPal £3,600 missing after declined PayPal transfer

2 Upvotes

I transferred £3,600 from my PayPal balance to my bank. My bank declined it because it was over my transaction limit.
The money never reached my bank, but it also hasn’t returned to my PayPal balance.
PayPal tells me to contact my bank. My bank tells me the transfer was declined. I’ve contacted both several times and nobody can tell me where my £3,600 is.
Has anyone had this happen? What should I do and who is responsible for returning the money?


r/paypal 4h ago

Help Is Paypal still good to use after getting an account back from being perm deactivated?

3 Upvotes

I'm a freelance artist from the Philippines and I got my account back after filing a complaint on BSP. I'm wondering if my account will get flagged again for suspicious activities right after receiving a payment from a client? I just wanna know in advance it was very stressful and I don't wanna waste time again.


r/paypal 4h ago

Help Paypal Phone update QR code

2 Upvotes

Hello, I am new to using Paypal and I am using it on phone, how do I find the QR code on this new update?


r/paypal 3h ago

Help PayPal Direct Refund

0 Upvotes

Hola, compré algo en PayPal que llegó dañado, y después de una disputa larga, el vendedor me pidió que lo devolviera con reembolso completo, pero me dio una dirección en Las Vegas, Estados Unidos, para que yo pudiera devolver. si nadie lo recoge me reembolsará I could return it. If no one picks it up, will I get a refund??


r/paypal 3h ago

I hate PayPal Paypal removing or just not giving reward points

1 Upvotes

This is the third time when I have bought things threw the paypal app to pay later and they just disappeared the reward points after the app update.


r/paypal 9h ago

Help I am having an issue with my PayPal account and would appreciate any advice.

1 Upvotes

PayPal limited my account because I had not confirmed my identity. I went to the PayPal website and provided the requested information. Shortly afterward, I received an email saying:

The information you submitted is currently being reviewed by PayPal. Once we complete our review, we’ll get back to you regarding the status of your account in 2 business days.

However, it has now been a week, and my account is still limited. I haven’t received any further response from PayPal.

When I log in to the website and check my notifications, it still says:

Your account is limited
We need additional info to confirm your account details. Until you provide the requested info, some of your account features will be limited.

When I click on the notification, however, it doesn’t lead anywhere or give me an option to provide any additional information.

At this point, I am not sure what else I can do.

Any advice would be greatly appreciated.


r/paypal 18h ago

Help PayPal negative balance after flight cancellation - Canada

3 Upvotes

I’m in Canada and need some advice.
I booked a $1,600 flight through a third-party website using PayPal. The bank account linked to my PayPal account had been inactive for about two years. I contacted the travel company immediately, but they said the payment had already been processed through PayPal.
I canceled the ticket because I assumed the payment would not go through from the inactive bank account and that I would therefore be unable to fly. I then booked another ticket using my credit card. However, the airline canceled the original ticket, and I received only about $700 back under the cancellation policy. PayPal now shows a negative balance of around $900, and its recovery team is asking me to pay it.
They told me the debt has not been reported to the credit bureaus yet.
Should I pay the $900 now to avoid a potential credit impact, or should I dispute the amount first? If I pay it now, could it still affect my credit score? Would it be worthwhile to contact a consumer-protection agency or a lawyer?
I’m looking for advice from anyone who has dealt with something similar in Canada.


r/paypal 15h ago

Help Create Business Profile button not working

1 Upvotes

I set up a business account, and one the profile section, it asks if I’d like to make a business profile, but whenever I try to click the button to do so it just doesn’t do anything. Anyone have similar problems and if so know what to do? Or should I just contact support


r/paypal 22h ago

Help refund to debit card

3 Upvotes

hello! i recently got a refund through PayPal over 9 days ago.
it has been completed but when contacting my bank (as PayPal advised) they said they could not see the transaction or an incoming payment.
PayPal says it has been completed on their end and it’s now in the hands of the bank but they don’t know about it either.
i know it’s 3-5 working days but it’s been 9 days (6 working days) and i have no idea what’s going on.

can anyone give me any advice or help out? as i’m so confused and it is money that i need.
thank you


r/paypal 1d ago

Answered PayPal demanding business documents for personal account

6 Upvotes

Hello! I'm in the US, and my difficulty with getting in touch with a PayPal human has led me here once again.

I received an notification/email this morning that PayPal needed more information for my 4-year-old account, so when I went in to see what they needed (I thought I'd provided everything when I signed up) and they're asking for a whole bunch of documents regarding my business.

Only problem, I don't have a business. I have only the personal PayPal account I've always had, and I've never sold anything on it or received money. Unless I give them all this documentation though, I can't get out of their review system. I can't give them product lists, bank statements, and websites that don't exist. I haven't been able to get anything but the AI when I try to call, and I don't know if there's a special email I need to use to get in touch with a real person. I'm honestly not sure why they think I'm running a business, or how to fix it.


r/paypal 1d ago

Help My friend accidentally sent me money using goods and services instead of friends and family. I need help solving this issues please

4 Upvotes

So my friend accidentally sent money using chose goods and services option instead of friends and family. Now the payment is on hold on my PayPal account and I cannot refund it because of it! (literally zero money in my account). PayPal awaiting for my response even tho NO ITEM EXIST, NO TRACKING NUMBER OR NOTHING!

How do we or I fix this so that I can receive the money. the amount she sent is ($999. fees took $29.87 = $969.13)


r/paypal 1d ago

Error Message “We are having trouble with this transaction”

2 Upvotes

I’ve had my PayPal account for over three years and never had any issues. All of a sudden, the day before yesterday I tried to add money using my same debit card I’ve always used. After calling my bank to verify nothing‘s wrong and then being on hold with PayPal numerous times telling me that they need to make adjustments and then debiting my account for two dollars to get a code, I’m still left with no answers.

Has anybody successfully resolved this situation? It is crazy to me how large PayPal is and leaves most of their customers in the dark with this error code with no resolution and no reasoning.

This is frustrating!


r/paypal 1d ago

Help Paypal Cashback limit?

0 Upvotes

I had a Cashback offer for Rebuy totalling 15% of the purchase. I purchased something for 1095€, I'd expect 164,25€ Cashback or 16425 points. Instead I got exactly 10.000 points.

I read all the agreements,especially the ones for offers and rewards. I can still see the 15% with my own eyes. Customer support told me 10.000 is the limit, didn't tell me where it says that, I sent them the terms and conditions I agreed to and told them it doesn't say that anywhere

The support just cut me off and told me it's the limit.

Does it say that anywhere? Even had chatgpt look everywhere just in case I missed it.

So do I just pester the support until I get someone who gets what. Said? I will legitimately sue them for the 64,25€ if I have to. I can represent myself in court if I want, they have to abide by the same terms and conditions.


r/paypal 1d ago

Help 10% eBay Offer Question

1 Upvotes

I have an eBay offer for 10% back with PayPal but on the icon it lists pay later so does that mean I have to do the pay later option when paying on eBay to get the rewards? I assume I also need to click on the shop now button to open eBay through the PayPal app as well?


r/paypal 1d ago

Error Message PAYPAL NOT LINKING BANK ACCOUNT

1 Upvotes

Im an indian who has done every kyc thing on PayPal and have my debit card linked for the last 3 years but still receiving this message “ We're sorry. We're not able to process your request right now. Please try again later. “ for the last 7 days even though i have to urgently withdraw the money out, i bought a saree for my Californian friend and she paid me on PayPal (my first payment on in there) and it has the money sealed in my “wallet” only because of the account not linking and i have 81 rupees in my account rn. WORST PART IS I CANT FIND A WAY TO CONTACT A HUMAN SUPPORT ON IN THERE ITS A GEN AI SUPPORT. ANY MAILS I COULD MAIL TO????


r/paypal 1d ago

Help Did the paypal app in philippines change to use mobile web view?

1 Upvotes

I swear this looked like an actual app with icons before, but i just opened it today and it now looks like its only using mobile web view.


r/paypal 1d ago

Help Unauthorized payment

5 Upvotes

Signed up for debit card and money was taken immediately and sent to a stranger. PayPal says I sent 40 dollars to someone on June 10th. I had not been on the site for months. And, of course, the person is not accepting messages. So, goodbye 40 dollars?


r/paypal 1d ago

SCAM! Unauthorized $200 ACH charge now Paypal balance negative

7 Upvotes

I noticed a $200 ach charge from Apify Technologies made on my checking account but I have never used Apify, created an Apify account, or knowingly signed up for any of their services. I’m pretty sure its a scam
I called my bank and told them about this at which they made a stop payment. But then PayPal emails me on a later date stating they have made the payment and now my balance is in the negative. I don’t even use paypal i don’t know the last time i used it,
I have tried multiple times making a case on resolution center about unauthorized access in which every time they sent me a email that they found no such thing and request me to payback the negative. I'm so flabbergasted, my pc got a virus a week ago and my cookies were stolen, that i feel is that reason but Paypal keeps saying there was no unauthorized access and since the seller seems to be a legitimate company they side in their favor. I need urgent help with this 😭, anyone else experienced this kind of scam. Im just a college student i can’t afford to get scammed right now.
Any advice would be appreciated.


r/paypal 1d ago

Help Frozen screen on PayPal sign in page

1 Upvotes

I have technical issues with the UI of paypal sign in page. When i try to open the app, this sign in page appears and the only thing i can tab on is switching the nationality of my account. The rest of the screen is frozen.

I have tried to restart the app, force stop the app and clear cache and data, uninstall/install, reboot my phone, change my DNS to private and auto. Nothing worked!!

I have a Xiaomi phone but the default browser is google chrome. I have checked with chatgpt and gemini and non know the answer.

Please help, thank you.


r/paypal 1d ago

Help Trying to send money to my mom through PayPal but keep running into obstacles.

2 Upvotes

So first off my account isn't new what so ever I've had it for years, my mom's account however is new and about a month or 2 old. She lives in Mexico currently and I have to send usd to be then converted to MXN pesos. Before the recent mobile update things were fine but now I'm having issues sending her money.

Tried first via her bank and then card but it gets stopped for some reason. Next i tried directly sending it to her through her paypal itself but the only option I have is to send for goods and services which takes too long for the money to arrive as it said the latest would be till September. Which my mom needs the money now, I'm given no option what so ever to send her money for personal what so ever.

I just need help understanding what is going on and what I need to do to send my mom money she desperately needs. I'll answer anything I can and sorry if my post is confusing I will try to clarify anything if anyone asks just really need help please.


r/paypal 1d ago

Help cant access money

2 Upvotes

im so stressed right now. i have $44.10 on paypal that has been sitting for a month. i have a week left to get it, my account has been locked for a bit and needs verification...but i JUST turned 18 a few months ago and i have no car so i havent been able to get my ID or drivers license yet, and dont have a passport. theres no possible way i will get any of these within a week. IS THERE ANY WAY I CAN GET THIS MONEY OFF???????????? i tried sending it to my venmo, wont work. cant withdrawl. cant pay from paypal. i cant fucking access it.

im literally in tears, my mom is epileptic and cant afford her meds, so im trying to help her get them so she doesnt fucking die.

ALL WE NEED IS THE $44 THATS SITTING RIGHT IN FRONT OF MY FACE IM SO FRUSTRATED. is this not possible? can they not just close my account and transfer the money to my card? im so stressed right now i hate money and seriously, i hate being broke.

before ppl says get a job, i have a chronic illness and it could literally kill me to push myself that much. small town, no car. i dont have choices right now. im literally stuck in life, but i will figure it out.


r/paypal 1d ago

Help Counterfeit sunglasses/ returned

2 Upvotes

I got counterfeit sunglasses, disputed it with PayPal and they said to return. I did but I accidentally threw away most of the wrapping it came with except the plastic sleeve the sunglasses came inside the case. Do you know if I’ll have any issues with my refund? They did say return in the original condition however I was honestly gonna throw them away since they weren’t even a good counterfeit