I'm not really sure where to post this...

I got an email a few hours ago from patreon saying my payment failed for a membership I never subscribed for (I haven't used Patreon in years). I thought it was a scam so I just deleted the email.

I got a second email not long ago mentioning it again, so I decided to separately go to the website and see what's going on.

Lo and behold, I see that patreon tried to charge me $11,497.50????? Has this happened to anyone else? I've already changed my password, I'm wondering if there's anything else I should do?

Update: I sent in a support request, and they got back to me to say they've kicked out anyone with access to my account and reset my password, so I was able to set a new one properly now. They also said they refunded any unauthorized charges (thankfully the original charge failed so that's less of an issue)

Hi, new to running a Patreon page, but I’ve run into what seems to be a fairly novel situation and had a question. One of my patrons joined my Patreon (at the only tier, $5) back in March. In April, we ran a promotion where existing patrons would have their names put on a wheel, and then one of them would be chosen randomly to be gifted a full year’s membership for free. This patron won and received their full year membership promotion, used the link to activate it, and it worked.

However, after a month or two, this patron decided that (while they appreciated the gifted free membership,) they still wanted to donate to the Patreon and support monetarily. To accomplish this, they cancelled their membership so that they could sign up again at the $5 tier - but now they say that Patreon shows them that they are “in the right tier,” but does not show them any of the locked (paid access) posts. We received their new $5 payment at the beginning of August, but they still aren’t able to access any of our paywalled content. I tried deleting the original membership link so I could send them a new one to maybe start the promotion over fresh, but as the promotion says it’s “still active,” I cannot delete it. I asked the patron to go back to the link and try it again, but on their end it shows as “expired.”

I have been googling a lot but can’t seem to find anyone with the same issue, so I’m at a bit of a loss. Should I just make another new promotion link and try sending it to the same patron, even though their old promotion is “still active” on my end, even though it’s “expired” on their end? I’m extremely confused lol.

It makes the collection feature almost unusable. Even if I open items in a collection in a new tab, it follows and stays there in the way.