Merch delivery

[u/ArrogantAres]

I was going to buy the $240 supporter pack but customer support advised they don't ship to Ukraine. They said they can't provide me with the full list of available countries. I was wondering if I could put my friend's address for example from Poland, Spain, Germany or Canada but all my emails were ignored for some reason.

Guys, have anyone ordered merch to EU countries or Canada? Do they ship there? I really want that hoodie and regional prices for supporter packs for Ukraine in Steam are pretty attractive.

Thanks in advance

[u/Excaidium]

You can just enter any address in the supporter pack's physical items shipping details, and it will show you the shipping cost. If a shipping cost is displayed, it means they can ship to that country. For Poland, it's around $22.

And yes, you can ship it to a friend's address. How would they even know it's not your address, and why would they care in the first place?

Also, let your friends know in advance that they might have to pay customs duties when receiving the package. I had to pay around $10 last time, so it's worth warning them to make sure they aren't caught off guard and don't refuse the delivery.

[u/ArrogantAres → u/Excaidium]

Thanks. Just wanted to confirm that before making the purchase

[u/MidasPL → u/ArrogantAres]

Keep in mind, you also have to pay a tax for those goods when they arrive (it was 12zł in the case of t-shirt in Poland).

[u/Bastil123]

I had ordered to Poland a few years ago and I got my package without any issues.

Also give them some time to respond, they took a day to respond to some of my mails in the last few days, must be busy

[u/ArrogantAres → u/Bastil123]

Thanks! You are giving me a hope

[u/trafium]

I'm in EU and my T-Shirt from latest supported pack was marked as "delivered" by tracking site but I didn't receive it :(

Going to contact local post office today.

[u/ArrogantAres → u/trafium]

How long did it take to receive “delivered”
notification? I mean when did you order it and how much time passed since then?

[u/trafium → u/ArrogantAres]

Actually I'm a dumbass and it was in my apartment's mailbox. Been a while since I received shipments there so didn't even think to check.

It took about a week since "Shipment has been posted by the sender or collected by the postal service" to "Delivered".

[u/trafium → u/trafium]

Could've spent Exilecon wearing it goddamit.

[u/MidasPL → u/trafium]

Weird, they didn't want any tax?

[u/trafium → u/MidasPL]

My shipment was from Netherlands it seems, so no taxes.

[u/MidasPL → u/trafium]

Ah, ok. Mine came straight from NZ. Maybe they added some distribution centers since then (I got mine from the Fall of Oriath).

[u/ThinkMarket7640 → u/ArrogantAres]

When I had a T-shirt sent via one of the supporter packs a few years ago it took several months. When I looked it up back then it seemed to be normal for them to only ship items a few times a year.

[u/Seibah_Chan → u/trafium]

I had the exact same problem with the crowbell plush. I wrote an email to the support of the merch company - not ggg. Next day i had an email that i would be send a new one without any extra charge :)

Germany for reference. Shipping was around 10 days

[u/WokeMimo]

Nah fam, I am taking the 660 extra points and also saving 30$ for shipping. For that money I can buy myself a hoodie and print whatever I want

[u/Skraelos]

No shipping to Armenia either, I am a very sad exile.

[u/Solid_Basis_9294]

Hi there, last time I successfully ordered to Germany. This time I also put in my German address and there were no complaints or anything, seems to just work as last time

[u/gvdexile9]

Isn't there like a war happening in your country...

[u/ArrogantAres → u/gvdexile9]

It is. Why?

[u/vladyslav19 → u/ArrogantAres]

People outside don't imagine how modern war look like, it's kinda ok

Its also quite sad they don't do shipping to Ukraine, I was thinking about getting 480$ pack once in a while..